Guide didn’t show up and didn’t even bother to let us know. We stood in the freezing cold and they don’t even have the curtesy to answer one text or call to see what was going on.
事業者からの返答
Dear Miguel_V,
We are truly sorry to hear about your experience. There is absolutely no excuse for a guide not showing up and for the lack of communication that followed. We sincerely apologise for leaving you in the cold without any information.
Your feedback is very important to us and we take it seriously — we will investigate what happened and take action to ensure this never occurs again.
We would very much appreciate the opportunity to make this right for you. Please do not hesitate to contact us directly.
Best regards,
Conny
C
Companion45560553187
December 30, 2025 · via Tripadvisor
One of kind
Just one of a kind experience in cold with decor, food, drinks, crafts and many more amazing things along with European crowd.
事業者からの返答
Dear Compa...,
Thank you so much for your wonderful review! We are thrilled to hear that you had such a one-of-a-kind experience at the Christmas Market in Vienna. The decor, food, drinks, crafts and the European atmosphere — that's exactly what we love to share with our guests!
We hope to see you again soon!
Best regards,
Conny
J
Jeffrey_T
December 26, 2025 · via Viator
We really enjoyed our...
We really enjoyed our tour. Our guide, Chloe, was friendly and knowledgeable. We enjoyed tasting local treats and seeing a variety of markets and stalls.
事業者からの返答
Dear Jeffrey...,
Thank you so much for your lovely review! We are so pleased to hear that Chloe made your Christmas Market tour such an enjoyable experience. Tasting local treats and discovering the variety of markets and stalls is exactly what we love to offer!
We hope to see you again soon in Vienna!
Best regards,
Conny
M
Mark_L
December 21, 2025 · via Viator
Very cold outdoor...
Very cold outdoor experience with no stops along the way with any type of out door heaters. That would have been nice to break up the tour. The limited drinks and food tastings were a nice little touch. You really can get the same experience without a guide. Guide was very nice but a novice.
事業者からの返答
Dear Mark_L,
Thank you for sharing your honest feedback. We are sorry to hear that the cold outdoor experience without door heaters made the tour less comfortable for you. Your suggestions about adding warm-up stops are very valid and we take them seriously.
We are glad you enjoyed the food and drink tastings and that you found our guide friendly. We appreciate your feedback and will act on it to continuously improve the experience.
We hope to have another chance to welcome you back to Vienna!
Best regards,
Conny
K
Katie_M
December 21, 2025 · via Viator
Great way to see the markets with a local
There is quite a bit of walking and the markets are very crowded. The food/drinks tastings are amazing. Guide very knowledgeable and friendly. The final market, however, he just dropped us off at the entrance and then said good-bye. Was expecting a final tour or tasting given the price. Outside of that, highly recommend!
事業者からの返答
Dear Katie_M,
Thank you so much for your review and for recommending us! We are glad you enjoyed the food and drink tastings and that your guide was knowledgeable and friendly.
We take your feedback about the ending of the tour very seriously — our guests deserve a proper farewell and conclusion to the experience. We will act on this feedback to ensure all future tours have a satisfying finish.
We hope to welcome you back to Vienna very soon!
Best regards,
Conny
A
Amy_G
December 7, 2025 · via Viator
Great informative tour....
Great informative tour. Learned many interesting things about Vienna and tasted some really good food!
事業者からの返答
Dear Amy_G,
Thank you so much for your lovely review! We are thrilled to hear that you enjoyed the tour and learned so many interesting things about Vienna while tasting some delicious food. That combination is exactly what we love to offer!
We hope to see you again soon!
Best regards,
Conny
S
Stacey_L
December 6, 2025 · via Viator
Vienna Christmas Markets
Wonderful. We hit 3 Christmas markets with lots of authentic food. Our guide Andres was knowledgeable fun and engaging.
事業者からの返答
Dear Stacey_L,
Thank you so much for your wonderful review! We are delighted to hear that you hit 3 Christmas markets with Andres and enjoyed so much authentic food. His knowledge and engaging style are exactly what we love about him!
We hope to see you again in Vienna soon!
Best regards,
Conny
J
JanetB103
December 6, 2025 · via Tripadvisor
Vienna Christmas market tour
The tour guide Andres was nice enough and gave some interesting facts but there was only one Christmas market we really saw other than the big City Hall we were left to view on our own. If not for the couple food samples and gluwein, I would have been very disappointed paying even our discounted price. Absolutely not worth 100 euros each for this minimal tour.
事業者からの返答
Dear JanetBl...,
Thank you for sharing your feedback with us. We are sorry to hear that the tour did not meet your expectations, particularly regarding the number of markets visited. Your feedback is very important to us and we take it seriously — we will review the tour content and itinerary to ensure it delivers the full experience our guests expect.
We appreciate your honesty and hope to have the chance to offer you a much better experience in the future.
Best regards,
Conny
B
b b
December 6, 2025 · via Tripadvisor
It was okay but….
Guide Andres was very nice but really saw one larger market and the two others were tiny with a handful of food vendors - if you want to see markets may want to skip this one
事業者からの返答
Dear b b,
Thank you for your honest review. We are glad to hear that Andres was a friendly guide. We are sorry to hear that the markets did not fully live up to your expectations — your feedback about the variety and size of markets is very important to us and we take it seriously. We will use it to improve our tours.
We hope to welcome you back to Vienna and show you a better experience!
Best regards,
Conny
L
Lawrence_R
November 30, 2025 · via Viator
Fantastic tour
Loved it! The guide, Kamil, was fantastic, as was the information he gave us throughout the tour. Food samples were excellent. A magical place at a special time of year!
事業者からの返答
Dear Lawrence_R,
Thank you so much for this wonderful review! We are absolutely delighted to hear that Kamil made your Christmas market experience so special. It truly warms our hearts to know that the information, the food samples and the magical atmosphere all came together for a memorable visit. We hope to welcome you back to Vienna again soon!
Warm regards,
Conny
