ポジターノから：エリートカプリボートデイ無料バー、ブランチ＆シティウォーク

It’s always fascinating to read a review where the writer seems to have already decided the “truth” before ever asking for the facts. Let’s clear up a few things. First, the so-called “two-hour delay.” There was no “delay” — your booking was simply reassigned from the 8:00 a.m. departure to the 10:00 a.m. departure, which are our two standard morning times. This is a normal operational adjustment and does not mean we suddenly decided to take “friends” on a secret trip before you. Maritime schedules can shift to optimize routes, ensure safety, and coordinate with port traffic — all of which are far more important than sticking rigidly to a number on a clock. As for the “family” you saw onboard before your pickup — they were not “friends” receiving “favoritism.” They were guests on a different segment of the service, part of the logistical reshuffle that allowed us to still honor your tour that day. Sometimes a boat is repositioned with guests already onboard; this is not the scandal you seem to think it is. Regarding your “lost excursion” afterward — our terms, which you agreed to before booking, clearly explain that scheduling flexibility is a normal part of maritime operations. We cannot be responsible for separate, third-party activities you chose to stack so tightly on the same day. Next time, you might consider adding an extra day to your vacation instead of rushing around trying to squeeze everything into a single one like a marathon sprint — the sea is best enjoyed without a stopwatch. About the Blue Grotto: the fact that it often has a wait of up to three hours is exactly why it is never guaranteed on any standard Capri itinerary anywhere. We even explained in writing that it is an extra cost and subject to conditions — which, as you noticed, you were informed about before booking. The claim that we “didn’t even attempt to pass by it” ignores the reality that diverting there without the possibility of entry wastes time for all guests on board. Again, this is about efficiency, not deception. Finally, you mention “honesty.” Honesty works both ways. We operate with transparency, professional seamanship, and the reality of a coastline where conditions, port traffic, and timing matter more than what someone imagines the “perfect day” should look like. If that makes us less than “generous” in your star rating, we’ll accept that — but the idea that there was some hidden agenda or preferential treatment is simply a narrative you built yourself. We wish you calmer seas in your future travels — and perhaps a little more trust in the people who actually know how to run a boat.

Thank you for taking the time to share your feedback. While we’re always open to constructive criticism, we must respectfully clarify a few points in regard to your review. First, although there was a brief delay at the start due to other guests arriving late, that time was fully recovered during the tour. Our skippers are trained professionals who prioritize both fairness and quality of experience, and we ensured that everyone enjoyed the full duration of swimming and relaxation time. We regret that this brief and managed delay colored your overall perception of the trip. As for the food provided, we serve fresh, light offerings that are specifically selected for a day at sea—options that are consistently praised by the vast majority of our guests for both quality and appropriateness. We understand that expectations can vary, especially for those unfamiliar with a yachting-style experience, which tends to prioritize elegance and simplicity over abundance. It’s also worth noting that shared experiences like ours require a spirit of flexibility and consideration. Unexpected delays can occasionally happen, and we believe that a small measure of patience enhances the collective enjoyment. Those unwilling to tolerate even minor inconveniences—ones that they themselves might cause in other circumstances—may not find shared group tours to be the right fit. Finally, we find it telling that your first instinct was to demand a refund and threaten to dispute the charge with your bank. This unfortunately reflects more on the approach than on the experience itself. While we respect all opinions, we must be fair and truthful: the service was delivered in full and in accordance with what was offered. We wish you all the best in your future travels and hope you find experiences more suited to your personal expectations.

Hello Kevin, thank you for your… creative interpretation of our tour. We’re impressed by your ability to compress time and rewrite our schedule! Our tours do start at 8:00 and at 10:00 AM, so, just a switch because safer and with better sea conditions (I’m sure that if we had departed at 8:00 AM, you would have left a bad review about the sea not being perfectly calm). You spent on land 3 hours and 29 minutes (we have GPS trace and timing map), so not clear why to lie about it. While we appreciate feedback, we do suggest checking the actual schedule next time before trying to rewrite reality.