青の洞窟とカプリボートツアー（アペリティーボスイムとシュノーケル）

Thank you for your feedback. We are sorry that the Blue Grotto could not be visited during your tour. However, we'd like to clarify that it had already been officially closed for several hours before your arrival due to sea conditions. Rather than going there immediately only to find it closed, the skipper deliberately left the Blue Grotto as the final stop, hoping that the authorities would reopen it during the excursion and give our guests the opportunity to visit. Unfortunately, the closure remained in effect until the end of the tour. This decision was made entirely in our guests' best interest and reflects our standard practice whenever there is a possibility that the attraction may reopen. For this reason, we respectfully disagree that the itinerary was poorly planned. On the contrary, it was adapted in real time in an effort to maximize your chances of visiting the Blue Grotto despite circumstances entirely beyond our control. While we understand your disappointment, the temporary closure of a site managed exclusively by the local authorities cannot reasonably be considered a failure on the part of the tour operator, and therefore does not constitute grounds for a refund. Finally, we cannot help but observe that the one-star rating appears to reflect your dissatisfaction with our refusal to issue a refund, rather than the quality of the tour itself. Your own review acknowledges the friendliness of our crew, while the sole reason for your disappointment was the official closure of the Blue Grotto, an event entirely beyond any operator's control. We believe future readers will be able to distinguish between those two very different issues. We nevertheless appreciate your kind words about our crew and thank you for choosing Sail & Fun. We wish you all the best in your future travels.

Thank you for your feedback. We are sorry that the Blue Grotto could not be visited during your tour. However, we'd like to clarify that it had already been officially closed for several hours before your arrival due to sea conditions. Rather than going there immediately only to find it closed, the skipper deliberately left the Blue Grotto as the final stop, hoping that the authorities would reopen it during the excursion and give our guests the opportunity to visit. Unfortunately, the closure remained in effect until the end of the tour. This decision was made entirely in our guests' best interest and reflects our standard practice whenever there is a possibility that the attraction may reopen. For this reason, we respectfully disagree that the itinerary was poorly planned. On the contrary, it was adapted in real time in an effort to maximize your chances of visiting the Blue Grotto despite circumstances entirely beyond our control. While we understand your disappointment, the temporary closure of a site managed exclusively by the local authorities cannot reasonably be considered a failure on the part of the tour operator, and therefore does not constitute grounds for a refund. Finally, we cannot help but observe that the one-star rating appears to reflect your dissatisfaction with our refusal to issue a refund, rather than the quality of the tour itself. Your own review acknowledges the friendliness of our crew, while the sole reason for your disappointment was the official closure of the Blue Grotto, an event entirely beyond any operator's control. We believe future readers will be able to distinguish between those two very different issues. We nevertheless appreciate your kind words about our crew and thank you for choosing Sail & Fun. We wish you all the best in your future travels.

We are sorry that you missed the tour. However, as confirmed in our previous communications, the boat departed at the scheduled time with other guests already on board. Unfortunately, a delay in your ferry arrival could not justify delaying the departure and impacting all other passengers. We kindly suggest allowing additional travel time when connecting with ferries, especially during the busy summer season. We would also like to note that, although our terms did not require it, we approved a full refund of your booking as a gesture of goodwill. For these reasons, we do not believe that the circumstances described were caused by any organizational issue on our part.