Cristina was a wonderful guide for this tour and tailored it very much to what our family needed. By this point in our trip, our 13 year old needed some hands on time rather than standing and listening time and this tour brought that. She could try out models of several of DaVinci’s ideas and really enjoyed this museum. The adults enjoyed listening to Cristina and talking with her. She is very friendly and engaging. She then walked us around the city a bit explaining the Duomo and the Baptistry at the Duomo and showed us other notable places and sculptures. I would definitely recommend Cristina for families as she is excellent at tailoring to the needs of various ages.
事業者からの返答
Dear Mom2thegridertrio,
We truly appreciate your kind review. It’s great to hear that Cristina connected so well with your family and created a tour that balanced learning, curiosity, and a bit of hands-on discovery. That’s the spirit of exploring Florence with a guide!
Thank you for recommending her, and we hope to see you again on another Rosotravel tour.
Regards,
Rosotravel Team
P
Patricia_D
October 16, 2025 · via Viator
Alex was a wonderful...
Alex was a wonderful guide! The only issue was we were given the wrong address to meet up but Alex came and got us.
事業者からの返答
Dear Patricia_D,
We love hearing that Alex was a wonderful guide. Thank you for sharing your experience with us. While the address confusion was not ideal, we are glad it was resolved quickly and that your tour stayed on track. Moments like that truly show the dedication of our guides.
We would be delighted to welcome you back anytime.
Regards,
Rosotravel team
D
Dom_P
September 27, 2025 · via Viator
Give me a refund
Guide was great. Very nice guy and knowledgeable. The tour was disappointing because we waited over an hour to get into the Duomo and ultimately gave up. We wasted an hour of a three-hour tour. There was no priority access and the Duomo stop should not be added if there’s no assurance it can be accessed. I’m going to request a refund
事業者からの返答
Thank you for your feedback. We’re very glad to hear you enjoyed the guide and found him knowledgeable and kind. However, we’re truly sorry that your experience at the Duomo did not meet expectations. While we aim to provide smooth entry, unfortunately, due to recent changes in access policies and increased visitor volume, even groups with reservations may encounter longer-than-usual wait times.
We understand your frustration, especially given the time constraints of a 3-hour tour, and we’re currently working on improving this part of the experience. Your comments are incredibly helpful as we review how we present this stop in the tour description to ensure clarity and transparency.
Please don’t hesitate to reach out to our customer support team regarding your refund request — we’re happy to assist.
S
Susanna_M
January 7, 2025 · via Viator
Great walking tour of Florence
We did the 4 hours tour, which included info about Leonardo, but also the other important artists and key players of the time.
事業者からの返答
Dear Susanna,
Thank you for your positive feedback.
We are thrilled to hear that you enjoyed our tour and had a great experience with us.
We hope that you will use our services again in the future. We look forward to welcoming you back on another tour!
Best regards.
Rosotravel Team
Z
Zohrem11
August 7, 2024 · via Tripadvisor
Beautiful
Beautiful museum to do with children
who have fun testing and observing Leonardo da Vinci's inventions.
A great time to discover the art and intelligence of Leonardo Da Vinci.
