We were here for a bio luminescence boat ride - an experience we thoroughly enjoyed. The night boat ride is short and the lagoon is shallow - not much of a swim. However, the experience was great - the luminescence effect that is. Not to be missed
事業者からの返答
Thank you for sharing your wonderful experience! We’re delighted to hear you thoroughly enjoyed the bioluminescence boat ride and were amazed by the natural glowing effect of the lagoon. It truly is a unique experience, and we’re glad you found it well worth it. Thank you for the recommendation, and we hope to welcome you back to Jamaica again soon! ✨🇯🇲
P
paulettem443
July 21, 2026 · via Tripadvisor
Magical swim
We had a great time swimming in the lagoon. There was no time limit on how long we could swim, which was very appreciated because it was so BEAUTIFUL. Prior to boarding the boat, you are able to enjoy the amenities of some shops and a bar. It was a great vibe! Our guides were entertaining, helpful, and knowledgeable. We want to visit again (possibly in the rain) and "that's no lie".
事業者からの返答
Thank you for your wonderful review! We're delighted to hear that you had such a great time at the Luminous Lagoon. It's fantastic that you enjoyed the freedom to swim at your own pace, the lively atmosphere before boarding, and the entertaining and knowledgeable guides who made the experience so memorable.
We'd love to welcome you back again—and you're absolutely right, experiencing the lagoon in the rain is truly magical. As they say, "that's no lie!" 😊✨ Thank you for choosing Holiday Services, and we look forward to seeing you again soon! 🇯🇲🌊🌙
G
ganiasllani
January 24, 2026 · via Tripadvisor
Better burn your money than spend it on this hogwash.
What a con. They add luciferine to the sea water and sell it as a natural phenomenon. A woman from New Jersey USA had a severe skin reaction on the boat from the chemical. You can go and swim in that very sea without paying the money.
Granted, the boat captain was welcoming and the short fire show is good and bizarre at the same time, especially for children. Overall experience is below 0.
事業者からの返答
Thank you for sharing your feedback. We respectfully refute the claim that anything is added to the water—this experience is based on a natural bioluminescent phenomenon, and no chemicals are introduced at any time. Allergic reactions can unfortunately occur from a wide range of natural environmental factors, and we take all guest safety concerns seriously.
That said, we’re sorry to hear the experience did not meet your expectations. We appreciate your kind comments about the captain and entertainment. Please contact us at sales@holidayservicesltd.com so we can address your concerns directly and review the matter further.
P
Paula_B
July 5, 2025 · via Viator
Wonderful activity.
It was nice and interesting. Don't expect that the water is as blue as it is in the pictures and that you will be able to see yourself in any picture someone is taking of you.
事業者からの返答
Fair warning taken! Thanks for sharing your honest feedback! You're right, sometimes pictures can be misleading, and it's great that you're setting realistic expectations for others. Jamaica's beauty is still worth experiencing, and we're sure you'll have a blast despite any differences from the pics!
J
Jet158565
June 26, 2025 · via Tripadvisor
“Avoid This Tour – No Safety or Structure”
Disorganized, unsafe, started late, overcrowded boat—would not recommend this lagoon tour.
“Not Worth It – Late, Chaotic, and Poorly Run”
事業者からの返答
We apologize for any inconvenience caused by the recent excursion experience. We understand that the expectations may not have aligned with the actual experience, and for that, we are truly sorry. We appreciate the time taken to share this review. Please note that the concerns mentioned are certainly not indicative of the norm and will be taken into consideration as our operators at the Luminous Lagoon reviews their processes to ensure consistent delivery of quality right across the business.
Sincerely,
Holiday Services Team
R
Ron_S
November 15, 2024 · via Viator
Nothing to see
There was really nothing to see, we were the last boat to go out and the first to come back in. All of the other passengers on the other boats had great pictures. So get on the first two boats going out.
事業者からの返答
Thank you for taking the time to write this review! We truly appreciate it.
Our company is open to new recommendations and always advise their clients to read carefully the contraindications of each excursion, to ensure they can enjoy them to the fullest.
Sincerely,
Holiday Services Team
S
Sam_C
September 1, 2024 · via Viator
Great with the bonus of the sunset
Our cruise included the sunset which was a bonus with very entertaining crew. Due to the rain the bioluminescence was not dramatic but we still enjoyed swimming in the more subdued colour.
事業者からの返答
Thank you very much for your kind compliments and for taking the time to write this review! We truly appreciate it.
Sincerely,
Holiday Services Team
R
Rachel_K
July 29, 2024 · via Viator
Thrilling!
This was so much fun! It was me and my 7 girlfriends.. we had a ride there and back to our hotel safely .. I would say to bring a cash tip because the boat members are so nice and they keep you safe, they review everything with you and keep it super interesting night swimming was 1000% worth it.
事業者からの返答
Thanks for your glowing review. We appreciate the time took to write it. Thanks again.
B
B322FEashleighc
July 16, 2024 · via Tripadvisor
Glowing in the lagoon
This was such a cool and amazing experience. The boat captain was very cool and knowledgeable. He made the tour fun and informative. The lagoon was warm and so beautiful when you move. It was one of the coolest things I have ever experienced.
事業者からの返答
Thank you very much for your kind compliments and for taking the time to write this review! We truly appreciate it.
Sincerely,
Holiday Services Team
K
Kristi_J
May 24, 2024 · via Viator
Must see!!
Our tour guide was awesome! Great vibes, the boat captain and crew were great as well! The experience was amazing!
事業者からの返答
Thank you very much for your kind compliments and for taking the time to write this review! We truly appreciate it.
Sincerely,
Holiday Services Team
