バスセルフガイドプライベートツアー

Hi there, thank you for taking the time to share your feedback. We’re so sorry you ran into trouble advancing the stops while in Bath. Please reach out to us at support@exploro.app with your booking details, we would love to look into what happened, help resolve this for you and make things right!

Thank you! Thrilled you had an amazing day discovering Bath and its local gems. We really appreciate the great feedback!

Thank you for the review! We're so glad to hear that our audio guide was the perfect companion for your solo trip and allowed you to move at your own pace. Just to clarify for other travelers, our app provides the self-guided audio commentary independently, so we don't have control over the crowd sizes or the venue's admission pricing at the Roman Baths. However, we are happy that our app made navigating the busy site a great experience for you! We hope to welcome you on another Exploro adventure soon!

Returning customers like you genuinely make our day — thank you for trusting us again! You've nailed two of the things we care about most: an app that simply does what it says, and a full month of access so you can take the tour at your leisure. And learning new things about Bath even as regular visitors? That's the dream. See you on the next one!

Thank you for taking the time to share this, Alba, and we're genuinely sorry the tour left you wanting more depth. Our self-guided city walks are designed as an outdoor overview that threads Bath's streets and stories together — so for the big ticketed attractions like the Roman Baths, their own in-house audio guides really are where that deep, room-by-room detail lives. That said, "too cursory to be worth it" is feedback we take to heart, and we'd love to know which stops felt thinnest so we can ask our Bath guide to enrich them. Please reach out to Veronica at veronica.grifa@exploro.app — we'll happily look into a refund and make sure your notes reach the right hands.

Hi Robin, we’re really sorry to read this. Access is sent automatically by Viator, and we reply to support 24/7 (always within hours), but we didn’t receive your message. Something unusual may have happened. Please reach out so we can investigate and make this right.

Hi Tracy, we’re sorry this was frustrating. The offline mode works by fully downloading the tour inside the app before starting, but it sounds like something didn’t complete properly. We’d love to check what happened—please contact us so we can help and improve this.

Hi Vineet, Thank you for taking the time to leave feedback, though it’s disappointing to hear that your experience didn’t match your expectations. To clarify for future customers reading this: This product is a self-guided walking tour, which is clearly stated in the tour title, description, inclusions, and throughout the booking process on Viator. There is no physical office to visit, no ticket collection, and no in-person guide — the entire experience runs through the app, exactly as advertised. Regarding support: We provide 24/7 customer assistance, including email, WhatsApp, and two phone numbers (one for the UK/Europe and one for international travellers). Viator also provides a direct messaging channel to contact us instantly. We received no message or call from you through any of these channels. Unfortunately, if instructions are not read or if the product purchased is not the product someone expected, there is little we can do after the fact. The tour functions normally and thousands of travellers use it without issue each year. We understand misunderstandings happen, but the experience described in your review does not reflect how our service works. If you’d like us to look into your case directly, we are happy to assist — just reach out through Viator’s official messaging system. Best regards,

Hi Bilal, We’re very sorry to read that you felt disappointed, though we do want to clarify a few important points for future travellers. We have double-checked all of our support channels — phone, email, and in-app messaging — and unfortunately we did not receive any attempt to contact us before or during your scheduled tour. The only message we received was after the visit date had already passed, which meant we had no opportunity to assist you in real time. Our system shows that your access code was issued correctly and the tour was fully available for download. Had we received a message at the moment you needed help, we would have been able to guide you through the process immediately, as we do for all travellers. Because our tours are digital products with instant access, all sales are final, and this is clearly stated before purchase across all platforms. We always encourage customers to reach out through the channels provided in the confirmation email if anything is unclear — we are here to help, but we can only do so if we are contacted at the time assistance is needed. We genuinely hope you enjoy your travels, and if you decide to try one of our tours again in the future, we’ll be more than happy to assist you every step of the way.

Hi Karen, Thanks for taking the time to share your feedback — we’re truly sorry to hear about the technical issues you experienced. We completely understand how frustrating that can be when you just want to enjoy your tour. The good news is that we’ve completely updated our app and are now rebranding as Exploro, with a much smoother, faster, and more stable experience. Your comments helped us identify exactly the kind of improvements users needed, and we’d love for you to give it another try next time you’re in Bath — we’ve made sure it’s working beautifully now! Warm regards,