The bus didn’t come to the pick up point and the company did not respond until Viator customer support contacted them
I waited at the pick up point for 1 hour since 15 mins before 4:30am (pickup time) but the bus did NOT come without any messages.
I texted the company via Viator app and Whatsapp, also called the phone number of the company written in the tour details page, but they did NOT answer at all!
I contacted Viator customer support and a customer support person contacted the company for refund, and finally we received their answer.
I received the refund in 4 days but I wasted the day due to this terrible service …
so I do NOT recommend this tour if you don’t want to have a risk to waste your precious travel time.
事業者からの返答
Dear Mako, thank you for your feedback, and we are sorry about your morning. Waiting an hour in the dark without a driver is not the experience we want for any guest. Several accommodations in the area have similar names, and we should have confirmed your exact location with you before the day. We now ask every guest for a Google Maps pin and confirm the pickup time by WhatsApp the evening before. We are glad the refund reached you, and we would welcome the chance to do better on a future trip.
HurghadaToGo Team
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Romuald_D
March 3, 2026 · via Viator
Sights to see absolutely...
Sights to see absolutely but the problem was that we had a guide obviously in a hurry giving few relevant explanations, and speaking a more than approximate French.
No time to breathe everything was visited in hurry, it ruined the experience
事業者からの返答
Cher client,
Merci d’avoir partagé votre avis. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.
Nous tenons toutefois à préciser que la prise en charge s’est effectuée à l’heure prévue et que tous les services ont été fournis conformément au programme. Tous les billets ont été réglés à l’avance et un déjeuner de bonne qualité était inclus.
Concernant le guide, nous sommes pleinement confiants quant à son excellent niveau de français. Il est important de noter qu’il existe différentes accents en français selon les régions, ce qui peut parfois entraîner des incompréhensions.
Par ailleurs, dans votre avis, vous avez mentionné que l’expérience était globalement bonne. Cependant, lorsque nous vous avons contacté, vous avez demandé un remboursement partiel en échange de la suppression de votre avis.
Dans ces conditions, nous estimons qu’il n’est pas juste de laisser une note de 1 étoile, étant donné que le service a été fourni comme convenu.
Nous vous remercions pour votre compréhension.
Cordialement,
R
Richard_S
February 5, 2026 · via Viator
Time problems
When booked said would be 12 hours. Was 17 hours missed dinner at hotel on return so ate once all day.
事業者からの返答
Dear Richard, thank you for telling us, and we apologise that you returned late and missed your dinner. The drive to Luxor takes around 4 hours each way, plus checkpoints and traffic, and your day ran longer than the time on our listing. We have updated the listing to show a realistic 15–16 hours, and we now tell guests the expected return window before the tour so they can plan their evening. Thank you for helping us improve.
HurghadaToGo Team
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timsJ6506XK
January 24, 2026 · via Tripadvisor
Luxor and valley of the kings
Excellent trip from start to finish
It was a long day but well worth it our guide was very informative and helpful and was passionate about the history and culture 10/10
So much to see in Luxor we could have easily spent all day there
Next it was a trip by boat across the Nile to the restaurant for lunch and then on to valley of the kings
Amazing is all I can say
Then back on the coach to visit Hatshepsut temple and back to hotel
Can’t recommend this trip and company enough will definitely use them again
1人が参考になったと回答
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677brittneye
January 7, 2026 · via Tripadvisor
A full 5-star experience
Our pickup was right on time in the morning, and the van was comfortable and air-conditioned, which made the long drive to Luxor really easy and relaxing. Traveling in a small group was perfect—it felt personal, cozy, and way more enjoyable than being part of a huge tour.
Once we arrived in Luxor, the magic of the city hit immediately. Ancient history surrounds you at every corner, but what really made it come alive was our tour guide, Nuba. She is absolutely amazing—warm, friendly, and clearly deeply passionate about Egypt’s history. From the first moment, it was obvious that this isn’t just a job for her—it’s a calling. She has this ability to make every story, every temple, and every tomb fascinating, and she explains things in a way that feels natural and interesting, never overwhelming.
Visiting the Valley of the Kings was a highlight that I’ll never forget. Walking through those ancient tombs and listening to Nuba explain the pharaohs’ lives, rituals, and afterlife was completely captivating. She gave us plenty of time to explore, take photos, and really soak it all in, so it didn’t feel rushed at all. You could tell she genuinely wants everyone to enjoy the experience fully.
Everywhere we went, Nuba was incredibly attentive. She checked that everyone was comfortable, offered helpful tips, and made sure we didn’t miss a thing. The pace of the tour was just right, and she kept everything organized without making it feel like we were on a strict schedule. Her calm, friendly energy made the day feel effortless.
Lunch was another treat—a local Egyptian restaurant with delicious, fresh food. It was the perfect chance to relax, chat with the group, and refuel before exploring more of Luxor. Honestly, every detail of this tour, from timing to meals to the flow of the day, felt carefully thought out.
By the time we headed back to Hurghada, we were tired but completely happy. This wasn’t just a tour; it was a journey—an experience that let us connect with the history and culture of Luxor in a way that felt personal, authentic, and unforgettable.
1人が参考になったと回答
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Q6774EEfrankg
September 10, 2025 · via Tripadvisor
Beautiful experience, experience adhere to program
Our bus drivers were again great, thanks to fast arrival Karnaktempel experienced with few people and was really great. Afterwards Valley of the Kings in the burial chambers many people under a oppressive atmosphere and some only accessible with additional admission, our guide may have earned something extra 🤷
After approaching through barren deserts and mountain scenery, Luxor is already worth a trip. All in all again a nice trip. Gladly again with the provider, with the experience gained we will stick to the planned program on next trips.
2人が参考になったと回答
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valerieb541
May 5, 2025 · via Tripadvisor
Superb day
A great day, Tarek was a very good guide and AZ company organized our day very well, it was very good, I recommend
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G8249XIroberth
May 5, 2025 · via Tripadvisor
Day in Luxor
I recently did the Luxor tour from Hurghada with HurghadaToGo, and it was honestly one of the best experiences I’ve had in Egypt. The small group (only 4 of us) made it feel very personal and relaxed. The minivan was super modern and comfortable brand new 2025 model maybe and the whole trip felt confortable.
We visited all the top sites: Karnak Temples, Valley of the Kings, Hatshepsut Temple, and the Colossi of Memnon. Our guide was incredibly knowledgeable and made ancient history come alive. Lunch by the Nile was delicious, and the stop at the alabaster workshop added a nice cultural touch.
4人が参考になったと回答
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carvalhoa310
May 3, 2025 · via Tripadvisor
Thanks Viator
I highly recommend traveling by mini-bus, especially for the day trip from Hurghada to Luxor, which took about 4 hours each way. We were picked up from our hotel right on time, and our tour guide was excellent. We began our visits at Karnak Temple. I have knee and leg issues, and two ladies in our group used walking aids, but our guide was very considerate throughout the tour, allowing us plenty of time to take photos and enjoy the sites at our own pace. Visiting Luxor was a once-in-a-lifetime experience for us, and we truly enjoyed it. The guide was professional, knowledgeable, friendly, and even adjusted the pace toward the end to accommodate everyone. I’m very glad I joined this tour and would definitely book with Viator again. We are especially thankful to our guide for making the trip so enjoyable.
1人が参考になったと回答
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frankkL7964JD
May 1, 2025 · via Tripadvisor
Very good service
Luxor is incredible a must visit I wanted to stay for weeks to learn more about ancient Egypt. But even in just one day, it was truly satisfying. I highly recommend it.