When we made reservation our Hotel was in pick up zone. When confirming day below, we were still in pick up zone but wouldn't be picked up until 1000 for our 0930 start time. Three hours before pickup we get notification we are not in pick up area and it will be extra costs to be picked up. When we went to cancel via travel agent their staff was extremely rude and unprofessional with her.
事業者からの返答
Simms Fun Tours JA
Thank you for your feedback. We always strive to provide clear communication and excellent service. However, I would like to clarify that I personally spoke with you, not your travel agent, regarding the pickup details. At the time of booking, your hotel was within the pickup zone, but when we reconfirmed, the supplier adjusted their pickup areas, which unfortunately affected your location. We informed you as soon as possible and provided options, including the additional cost or the choice to cancel.
We regret any inconvenience this caused and appreciate the opportunity to clarify. If you would like to discuss further, please feel free to reach out.
D
deandriaj2024
October 24, 2024 · via Tripadvisor
Jet skiing
The driver was so professional, very patient and nice with us. When the driver got us we had to wait on my friend and the driver was really nice about it
事業者からの返答
Simms Fun Tour Ja greatly appreciates your business and feedbacK. As advance to better our network, we ensure that customer satisfaction is top priority. please be stay safe and we awaits your return. BEST WISHES
J
johnbI542AY
July 1, 2024 · via Tripadvisor
Jamaica Graduation Party
Excellent car service. Top notch communication. He took us on a day trip to Negrils Margaritaville and Rick’s Cafe from Montego Bay. Had a blast!!!!
On time and very attentive and accommodating. Used him for all our transport needs throughout the vacation including airport drop off. Please contact them for professional car service. Very affordable as well.
事業者からの返答
Simms Fun Tour is excited that your vacation turns out as you expected. Also, we are happy that we were selected to be a part of your trip. We greatly appreciate your feedback and recommendation. Simms Fun Tour JA guarantee nothing less than the best to our customers.
C
C1079XFalil
June 4, 2024 · via Tripadvisor
Best Jamaican Private Tours
Alando is the Best of the Best!! I 1000% reccommend anybody book with him!! Everything was on point from communication to his professionalism. He is very nice as well and was able to answer any questions we had about the island! We did the jetskiing & parasailing one day & he accommodated our request to make a few stops on out way back with no problem. We enjoyed him so much we booked him again to go to dunns river and again he did not disappoint. He even stays with you the whole time until your done with your tours. I will be booking him when i come back! Stay Blessed My Friend!
事業者からの返答
We pleased to know that your experienced here with Simms Fun Tour Ja (Alando) is heartwarming and everything was on point. As we aim to better serve you and others, we thank you for your recommendation and honest feedback as we look forward to your return be safe and stay blessed.
A
Ambella13
December 20, 2023 · via Tripadvisor
The Time of my Life
If you are looking for a great time, it’s a MUST, you book with Alando! Literally the best tour guide on island! On the first day, he took us jet skiing and parasailing. The next day Negril, to Rick Cafe & Margaritaville and the Seven Mile Beach. Also, we caught a little glass boat to Booby Bay Island for the best seafood ever. The last day, he made reservation for us at the Boathout (the most romantic boat) in the Jamaica and to the dead end zone to party with the locals. His hospitality is one of the books and exactly what you need in Jamaica! Bottom line, for a great time and experience, he is your guy!! One more thing, he took us to crowded KFC, the best. A must in JAMAICA mooonnn.
1人が参考になったと回答
事業者からの返答
Hi Ambella as you stated that this was a time of your life, Simms Fun Tour is excited that we could add long-lasting memories to your experience here in Jamaica. We thank you for taking the time out to leave a review and we look forward to work with again. Best wishes!
2
297denzelk
November 28, 2023 · via Tripadvisor
Jet ski/Parasailing
Great tour and transportation. Our guide Alando was great. He was prompt and made sure we had a great time.
1人が参考になったと回答
事業者からの返答
Simms Fun Tour JA greatly appreciate you taking the time out leave a 5-star rating based on service offered to You whilst on the beautiful island of Jamaica. We are thrilled that you have a great time here and hope to work with you again soon. Best wishes!
