Our pickup from SCL was delayed but Raul waited patiently for us while we sorted a luggage problem.. H also provided some local safety advise and special food to try.
事業者からの返答
Thank you for sharing your experience! We’re glad to hear that Raúl was patient and helpful while you sorted out your luggage, and that his local tips made your arrival easier. We hope you enjoyed discovering Chile and look forward to welcoming you again! MTO TOUR TEAM.
R
rogerior695
May 13, 2026 · via Tripadvisor
Wonderful service.
Well polite and attentive driver
事業者からの返答
Muito obrigado pelo seu comentário! Ficamos felizes em saber que o motorista foi educado e atencioso durante o passeio.
Esperamos recebê-lo(a) novamente em breve!
MTO TOUR TEAM.
D
diane_w
April 20, 2026 · via Viator
Great experience
Raul was very reliable and professional. We would highly recommend him. He was so pleasant, spoke English and told us a lot about Santiago .
G
GARY_S
March 9, 2026 · via Viator
Bad Service
J Carlos sent a text the day before we arrived to tell us where to meet him the airport for our transport to the hotel. When we arrived at the meeting spot he was not to be found. We sent a text telling him we were at the meeting point. No reply from him. After waiting over 30 minutes, we called and he said he had been in a car accident and would delayed 2-3 hours. We had to find other transport to our hotel. Still waiting he hear from the transport company regarding our refund for failure to provide the service we paid for to transport us to the hotel from the airport. Very dissatisfied regarding this booking with Viator.
P
Peter_Z
February 13, 2026 · via Viator
Never found the driver
Arrived on time to Santiago Airport (SCL) moved through customs and integration and exited with all the other passengers. Looked for 30+ minutes for our driver. No sign, nothing. Finally made other arrangements being careful to avoid the black cabs.
Arrived at my hotel, jumped on the internet and found a What's App message from the driver. No instructions that I needed internet at airport to check my What's App. After 10 hrs in the cheap seats, I just wanted someone with a sign to take me to the hotel. Refund. Good luck.
M
Michel_K
January 10, 2026 · via Viator
Santiago trip airport to hotel
The driver gave us in advance all the information about our arrival, where to meet him etc, what to be careful about etc. He is a very nice guy and on the way to the hotel, we had very interesting chat about the city.,
L
Laura_A
January 2, 2026 · via Viator
Great communication with...
Great communication with our driver Raul. We were very happy with the service especially given the flight delay we experienced. It was great to know our ride would be there when we arrived despite being several hours late.
M
milan_n
December 30, 2025 · via Viator
Excellent Service
Our driver was on time and always communicating with us. He was very courteous and congenial. Highly recommend this service, especially after a long flight.
S
Scott_B
December 7, 2025 · via Viator
JC was Awesome!
JC was Fantastic! We communicated via WhatsApp and when we arrived he sent a pic of himself so we would know what he looked like, he was Very funny and communicated very well. Traffic was Horrible but he made the situation great, loved the 80’s music, and found alternative routes to get to our hotel! We will Definitely use Viator And JC’s group for any more Santiago travel!
Scott&Eric
A
Andrew_M
December 4, 2025 · via Viator
Easy transfer
Excellent experience. Made the transfer so easy. Helpful, informative driver. Great communication in advance of our arrival.
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