We were disappointed by our tour experience. It did not meet the Viator standards we have come to know. Our tour guide was late because we changed our pickup location with Viator the previous day. He seemed irritated that the location had changed. He didn’t know which sites we should see and didn’t offer suggestions. We had to tell him the places we knew about - Colosseum, St Peter’s, etc. He was able to drive us into limited-access areas and drop us off, so that was helpful. But he wasn’t able to tell us information about the sights we saw. We googled them along the way so we would know what we were seeing. He was basically a 400-Euro taxi driver. We’ll just hire a taxi next time.
事業者からの返答
Thank you for sharing your feedback. We are truly sorry to hear that the experience did not fully meet your expectations.
We would however like to clarify that this experience is described and sold as a private panoramic tour with an English-speaking driver, and not with a licensed tour guide. The purpose of the experience is to comfortably explore Rome by night with private transportation, flexibility, and access to areas that are often difficult to reach independently.
We also sincerely apologize for the delayed arrival at pickup. The pickup location change communicated shortly before the tour unfortunately created some confusion, but we regret if this affected the beginning of your evening.
Our drivers are always happy to suggest highlights and provide general local information during the drive, although they are not licensed guides and therefore do not provide in-depth historical guiding services comparable to a guided walking tour.
We nevertheless appreciate your comments, as guest feedback helps us continue improving both communication and guest expectations regarding the format of the experience.
Thank you again for choosing our service, and we wish you all the best for your future travels in Italy.
R
Regina_P
May 11, 2025 · via Viator
A lovely Unique Experience
Alessandro made our trip very personalized. He brought us to see some usual attractions and a few hidden gems. He also recommended places to see the might interest us.
事業者からの返答
Thank you for your kind review! We're so glad to hear you enjoyed your Rome by Night tour with Alessandro. He always aims to offer a unique and personalized experience by combining iconic landmarks with lesser-known treasures. We hope the evening gave you a special perspective on the Eternal City, and we'd love to welcome you back again soon!
D
Donald_L
September 14, 2024 · via Viator
Highly Recommended
Very knowledgeable driver, George (?)
Learned a lot and saw many interesting stops. Would HIGHLY recommend to anyone considering it.
事業者からの返答
Thank you for your kind feedback!
S
Sid_r
June 18, 2024 · via Viator
A perfect way to start an evening in Rome
After a day seeing several other sights in Rome, this was a perfect way to start an evening in Rome! Our guide was excellent and really made this an enjoyable way to get around the city during a beautiful sunset, seeing the city from a very different vantage point. Fun, relaxing, and very informative with a personal touch provided by our guide who picked us up at our hotel. Highly recommend!
事業者からの返答
Thank you for your fantastic review! We're delighted to hear that our evening tour provided the perfect start to your night in Rome. It's wonderful to know that our guide made the experience enjoyable and informative, showing you the city in a unique way during sunset. We appreciate your high recommendation and hope to welcome you on another tour soon!
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Michael_A
May 23, 2024 · via Viator
Not worth the money $
Driver was late; then we felt rushed and he seemed in such in a hurry to finish.,I gave a list of desired things to see but he said we don’t have time for that. Not a good value……. Next time ask for Maximilian for your guide!
事業者からの返答
Thank you for your feedback. We apologize for the issues you experienced during your tour. We understand your frustration with the timing and feeling rushed. The list of interests provided was indeed for a full day experience, and we're sorry for any confusion regarding the tour duration. We will work on improving our communication to ensure a better experience for our guests. We appreciate your suggestion and will take steps to prevent such issues in the future. Thank you for bringing this to our attention.
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Maureen_S
April 28, 2024 · via Viator
Terrible
I want us to receive reimbursement/refund.
I have done this tour last year with a good history given.
This time, the driver could not speak English. We paid so much money for a private tour in English as was stated and driver, how could you possibly give us a non English speaking driver and imagine to dare give us a chance to review? This was the worst tour I have ever done! He tried. But you set all of us up for a failure.
事業者からの返答
We're sorry to hear about your disappointing experience with the Rome by Night private tour. We take feedback seriously and have thoroughly reviewed all bookings from the past 8 months. Our records indicate that all tours are provided with multilingual drivers, including English-speaking drivers.
It's possible that you may have participated in a tour with another local operator, as our tours consistently include English-speaking drivers. We understand the importance of clear communication and apologize for any confusion or inconvenience caused.
We appreciate your feedback and regret that your expectations were not met on this occasion. Please reach out to us directly with your booking details so that we can investigate further and address your concerns. We strive to provide exceptional experiences for all our customers.
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Nancy_W
November 2, 2023 · via Viator
We were so fortunate to...
We were so fortunate to get up close to the main photo stops. City center was packed with people and cars and our driver found the way to get up close. It was amazing that we didn’t have to walk more than 10 steps. What a wonderful evening
事業者からの返答
Thank you for rating us, your opinion is very important for all of us!
H
Harvey_K
June 17, 2023 · via Viator
Thumbs up to our driver guide
We had a memorable time. The driver was very accommodating and brought us to different places in Rome. We will recommend this to families as well.
事業者からの返答
Thanks for your appreciation
A
Annette_B
June 15, 2023 · via Viator
Rome by Night
What a memorable night. We saw and learned a lot from our host driver. He even helped my partner plan a surprise engagement proposal at the Spanish Steps.
It was by far the best tour we took while in Rome. I would highly recommend this company for whatever you need when in Rome. The best!
事業者からの返答
We are very happy that your driver helped you discover the treasures of the Eternal City and assisted you in such a special moment
Our best wishes!
S
Sitha_C
May 30, 2023 · via Viator
First glimpse of Rome
Loved our experience of going around Rome in a comfortable and clean car with a cheerful driver Giorgio who knows history
事業者からの返答
We are happy for your satisfaction and thank you for your time in reviewing
