We booked a private tour and received a confirmation email that told us where to meet the guide. We arrived at the meeting place on time and waited for 30 minutes while trying to contact the guide. I never heard from the guide, but I then received an email from trip advisor that our tour had been canceled the guide. I received a full refund, but the poor communication and last-second cancelation screwed up our plans for our last night in Antigua. Major bummer.
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N2027EMdaniloc
December 27, 2025 · via Tripadvisor
Awesome walking tour in Antigua!
This tour was perfect, as we learned a little bit about everything Antigua represents. Our guide explained the city's history, the volcanoes, the coffee, and why many people don't consider Antigua to be part of Guatemala. This tour is definitely a must-do.
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Renee_C
July 9, 2025 · via Viator
Wonderful tour with a great guide.
This was a great experience. Ricardo was a wonderful guide and gave me a great orientation to Antigua. He was very knowledgeable and provided lots of information about Antigua. I would definitely recommend this tour.
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sarah655542
March 2, 2025 · via Tripadvisor
Loved it!
Roberto was an awesome storyteller and took us to places we never would have found. He was hilarious and charming too! Highly recommend
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D4306WXsaraht
February 26, 2025 · via Tripadvisor
No-show & no refund!
The guide was a no-show (I was there 5 minutes before the meeting time, and stayed until 20 minutes after the start time, after receiving no response). I tried to get reimbursed and was refused.
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David_G
December 21, 2024 · via Viator
No Show
The tour guide didn't show up, we arrived exactly at 2pm and waited for 45min with another couple.
A local person tried to help us, but the contact number for this trip was +519 which is not the Guatemala country code. Very disappointed.
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82yahairav
September 4, 2024 · via Tripadvisor
Thank you very much Roberto!
We had a great time with the company and knowledge of our Guide Robert. We learned a lot about the history of Antigua and the different activities that can be done in the area apart from the volcano hikes. Antigua is a place where you can take beautiful photos and Roberto took us to the right places to do it.
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Erica_K
May 24, 2024 · via Viator
Don't book with Viator
*This review is about Viator, not necessarily the tour company*
DO NOT BOOK WITH VIATOR.
I scheduled this tour the same day in the morning. According to this website, there was a tour at 2 pm. I was pleasantly surprised as it was a last minute booking and I was looking forward to it.
Knew it was too good to be true - I went to the meeting spot and waited 20 minutes. No one showed up.
I requested a refund through Viator and have been denied, which is despicable customer service.
事業者からの返答
We’re very sorry to hear about your experience and understand how frustrating this must have been. While this review concerns Viator, we still regret that your plans were affected and that the tour did not go as expected. We encourage you to reach out to Viator again to resolve the refund issue. Thank you for bringing this to our attention.
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bukunmig2024
May 19, 2024 · via Tripadvisor
Mandatory to take this tour! Fun educational and helps navigate the city
This is one of the best tours I have ever taken. I highly recommend anyone coming to Antigua take this on their first day here. Roberto was the most knowledgeable tour guide I’ve ever had. By taking the walking tour, I learned more about the city’s history and got inside deets on the good places to check out.
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schafe2023
March 27, 2024 · via Tripadvisor
Very good and informative
We booked the tour through GuruWalk with Luis in German. His German isn't perfect, but he explained everything very well. He also showed us a typical toy that we were allowed to try out. At the end he asked us questions to see if we were paying attention. For every correct answer we got a small gift. We can only recommend the tour.
Antiguaの類似ツアーを比較
最安値: アンティグアウォーキングツアー:人気スポット&隠れた名所を巡る — $30
最高評価: Authentic Guatemalan Cooking Class in Antigua — 5.0 (592 件のレビュー)
最短: Bean-to-Bar Chocolate Workshop in ChocoMuseo Antigua — 2 時間