アムステルダム国立美術館予約アクセス（オプションガイド付き）

Thank you for sharing your feedback. We’re sorry to hear about your experience. We would like to clarify that the official Rijksmuseum e-tickets were sent to you via the Viator CLC messaging system on the day before your scheduled visit. The museum accepts only its official e-tickets for entry. If the original e-tickets we provided had been presented, they would have been accepted. The Viator booking voucher itself is not valid for admission. Regarding the pricing, our rates reflect several factors, including additional surcharges, taxes, and the flexibility we provide. For example, our platform often makes tickets available even when customers cancel their bookings at the last minute, helping more visitors secure entry to the Rijksmuseum when availability is limited. We appreciate your feedback and will continue working to make our instructions even clearer for future travelers.

Thank you for sharing your feedback. We’re sorry to hear about your experience. We would like to clarify that the official museum tickets were sent to you via the Viator CLC messaging system on the day before your scheduled visit. The Rijksmuseum accepts only its official ticket with the QR code for entry. If the Viator booking voucher was presented instead, it would not be accepted by the museum's scanners. We understand how frustrating this situation must have been and appreciate your feedback. We will continue working to make our ticket instructions even clearer for future travelers.

Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience and frustration you experienced during your visit. We would like to clarify that the original e-tickets were successfully sent to your email the day before your travel date. Please note that the Viator booking voucher itself is not valid for museum entry. The museum requires the official e-tickets with the QR/barcode for admission. If the original e-tickets had been presented at the entrance, access to the museum would have been granted. We sincerely regret any misunderstanding regarding the ticket usage instructions and appreciate your feedback as we continue working to improve the traveler experience.