Should’ve booked an Uber
Booked an airport transfer which showed up over 30 mins late with no notification. Lots of info on the website telling you what they will do if the passenger is late but it seems like too bad too sad if they are late
2人が参考になったと回答
事業者からの返答
I’m really sorry for the wait — I can imagine how frustrating that would’ve been, especially with no update at the time.
Because we run a live, shared shuttle service, timings can sometimes be affected by things outside our control like traffic or earlier pickups. That said, we always do our best to stay on schedule and avoid exactly this kind of situation, and we know we could’ve communicated better here.
We do try to be as flexible as we can when possible, but we also aim to keep things running on time for everyone onboard.
If you’d like me to look into this further, please feel free to email your booking details to customerservice@cxn.com.au — I’d be more than happy to check it for you.
Kind regards,
Joanna – Customer Service
L
Lucy H
February 7, 2026 · via Tripadvisor
One way ride Noosa to airport
Prompt efficient service. Good value. Clean vehicle and safe driving. Enjoyed extra scenic drive along coast to Sunshine Coast Airport.
事業者からの返答
Hi Lucy,
Thank you for your lovely feedback! We’re glad to hear you found the service prompt, efficient, and good value, and that you enjoyed a clean vehicle and safe driving. It’s great to know the scenic coastal route to Sunshine Coast Airport added to your experience.
We appreciate you travelling with us and hope to welcome you on board again soon.
Warm regards,
Joanna – Customer Service
J
joshuataylortravel
November 27, 2025 · via Tripadvisor
Not impressed by the customer service
Was easy to book. Everything after this was painful. Arrival to Sunshine Coast the bus didn’t show up at the booked time was 30 minutes late. After waiting 20 we rung to find out what was happening. Sounded like call Center is overseas. The girl said the bus picked people up, which was not true as there were 3 other groups waiting. Finally we got an answer that the bus was not coming and would have to wait for the next bus. They might out source the bus as well as the bus was not identified as con-x-ion like the images .
On the way home I booked for 9am. The night before got a email that the bus would be there between a certain time which was later than I booked for and it turned up at 9:30, 30 minutes later than I booked for. The driver was probably the rudest I had meet. I asked him a couple questions about the trip to the airport and he pretty much grunted at me, brushed me off. I am dirty on myself I did not catch an Uber, Taxi or private transfer which other people recommended.
事業者からの返答
Dear Joshua,
Thank you for your feedback, and I’m really sorry to hear about the delays, communication issues, and the experience you had with the driver. This isn’t the level of service we aim to provide.
Please know that we value your comments, and we would like the opportunity to look into your booking further. If you’re open to it, could you contact us with your booking number? We’d like to review what happened and see what we can do to make this right.
You can email us at customerservice@cxn.com.au
Thank you again for your honesty — we genuinely appreciate it.
Kind regards,
Joanna – Customer Service
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lx4009
May 1, 2025 · via Tripadvisor
Not a good impression.
Used Con-X-ion to go to the Novotel in Twin Rivers. First bus left but had to stop on the highway as the back doors were open - the driver hoped all the bags stayed on board and suggested to never buy that kind of vehicle. Went to a place called daisies to change buses- got off a perfectly working bus onto a bus with dead battery and no jumper cables. After the working bus went and got jumper cables - the new unworking bus was jumped and we were delivered to our hotel.
Used Con-x-ion to go to airport (this had been arranged by a travel agent) and it was suggested that we show up to the front of the hotel 10 minutes prior to the 20 minute pick up window which we did. After sitting there for 45 minutes we were starting to think about calling a cab and the van showed up to take us to Brisbane - after telling the driver that we were to go to the Sunshine Coast airport - he checked with the office for permission (?) and took us to the correct airport but making the other passenger worried about catching her flight in Brisbane because she had to change buses at daisies herself.
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Meander588504
August 15, 2024 · via Tripadvisor
Very happy with this service
Easy to book. Great communication. Pick up right at the door of MCY airport
Safe transfer to the door of our accommodation. Excellent service from our driver Jorge.
事業者からの返答
Thanks for your review. Our team are trained to provide the best transfer to all our passengers. Hope to see you again
E
ew587
April 12, 2024 · via Tripadvisor
Have a good ride
Just in time, with good explanation at the airport. Driver was very helpful with very heavy luggage. Will certainly book again.
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vanessapU3081XG
April 5, 2024 · via Tripadvisor
WORST TRIP/COMPANY EVER AVOID THEM
WORST TRIP EVER. The air conditioning was broken so instead of changing vans they filled the van with people and drove from Sunshine Coast to Brisbane airport It was totally unacceptable. People were hot, sweating and then it started to smell. My mum left her hat in the van and ive sent 3 emails asking for it to be returned and no such luck.
Go by train or another company. The email response about no air conditioning said sorry about the cleanliness. They didnt even read my email that stated NO AIR CONDITIONING.
事業者からの返答
We are sorry that your experience with Conxion was not a positive one. Please email
customerservice@cxn.com.au with your booking details so we can assist you further
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HelenC4586
March 29, 2024 · via Tripadvisor
Terrific service
I was concerned with delayed flights as I had missed my scheduled shuttle.. the last one for the night. As I reached the terminal I was contacted to say there was a driver waiting for me.. fabulous service!
事業者からの返答
Thankyou for taking the time to rate us. Our business lives and breeds on word by
mouth and we appreciate it. Look forward to travelling with you in the future. Have a nice
day
4
447kanel
March 24, 2024 · via Tripadvisor
MCY - Noosa Transfers
Great company.
Great services.
Would highly recommend.
Online booking platform easy to manage.
SMS updates very helpful and informative.
1
1jax
March 19, 2024 · via Tripadvisor
Highly recommended
First time using con-x-ion airport transfer service and I can highly recommend them. Friendly, reliable and efficient getting you to your final destination