Exhilarating
So our tour guide told us he was take us to swim in a private cave and Malum cave in the South of the Zanzibar island didn’t disappoint . We came upon the spa in the Forrest and wondered how a cave would be thereabouts. We were taken for a short stroll through the forest and suddenly it was before us….We were truly captivated with the cave and the captivating clear water with blue tinge. It was just intoxicating if I may use that word loosely we swam for an hour the rope suspended from the tree above was great fun and the diving landing also proved to be every adventurers dream. We love every minutes of our 60 minutes and then off to the Rock restaurant which wasn’t too far away. You got to find this cave.
disaster
this is a taxi driver taking you to the 3 locations. they changed the time of pickup for 2hours later. this was 2hrs away from the hotel and we were taken by a taxi. the 1st location was the cave and we were told we would have 2hrs there. After 1hr the driver told us we had to go. the next location was the beech. this was only 15miles away but took almost 1.5hrs to get there as the taxi wasn't able to go over the terrain and could only go walking speed to get it it. when we arrived the tide was fully in and we couldn't even go onto the beech.(if we had left at the original time we would have been on the beech before the tide came in) The 3rd location was at the same point, a small restaurant on the hill next to the beech. Again this was a 5min quick drink and away. (both were meant to be 2hrs) then a 3hr drive back to the hotel. All in all, if you are looking to spend the whole day in a taxi for just over 1hr at a cave pool then this is a trip for you. Everyone else, stay well clear of this as it was a disaster.
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the pickup time, it was adjusted due to the availability of the cave, and we contacted you one day before to inform you of the change.
We understand your concerns about the limited time at each stop and the challenges with reaching Mtende Beach. Unfortunately, the tide and the rough terrain can sometimes affect accessibility and travel time, but we recognize that this impacted your visit.
Your comments about scheduling and timing are very important to us, and we will be reviewing this itinerary with our team and drivers to improve time management and communication, ensuring our guests can enjoy each location as planned.
We truly appreciate you bringing this to our attention, as it helps us improve our service for future travelers.
