Excellent meal as always, quick order taking, top-notch service
For starters, tuna rillettes for my husband, gray shrimp for me
For the main course, my husband had octopus and I had a crispy lobster with lobster sauce
For dessert, rum baba and frozen nougat
We will gladly return
Y
yvettebU4961YT
July 17, 2024 · via Tripadvisor
Disappointment
Arrived at 12:30 with my 11 year old grandson by bike, we were served at 1:40 pm without any information, we had an imperative at 4 pm so we ate at full speed without having dessert or coffee, what disrespect for customers my grandson suggests they remove a table of 4 and one of two, we can not win on all the board. The burger was excellent, as was the sardine bread.
事業者からの返答
Merci pour votre retour. Cependant, il semble que cet avis ne concerne pas notre établissement, car nous ne proposons pas le service ou le produit décrit.
Si vous avez besoin d’aide pour retrouver le prestataire concerné, nous vous recommandons de vérifier vos détails de réservation ou la plateforme sur laquelle vous avez effectué votre réservation.
Nous vous souhaitons une bonne continuation et espérons que vous trouverez rapidement une solution.
S
savinocarlonef
October 24, 2023 · via Tripadvisor
A delusion...
We had booked this experience with Viator. Reading the overview with the description of what we were going to see, there was everything that interested us: Jozani Forest, Butterfly center, The Rock restaurant and snorkeling with dolphins. I don't know if it was a translation problem on the part of the site, because the description is absolutely not faithful to what they actually take you to see and only what is actually written in the title of this experience is visited and which we were not interested in. The Italian speaking guide Hassan and the driver were very kind and we were disappointed and tried to ask the agency for a solution but it was useless. The visit in the morning was nice but poorly organised, in fact we found ourselves on the beach too early in the afternoon and not wanting to wait 4 hours to see the sunset and take part in a party which also had to be paid for, we wanted to go back to the hotel many hours before...
事業者からの返答
Grazie per il tuo feedback e per aver condiviso la tua esperienza. Ci dispiace sinceramente sapere che il tour non abbia soddisfatto le tue aspettative.
Comprendiamo come possa essere stato deludente aspettarsi alcune attività come la Foresta di Jozani, il Butterfly Center, il ristorante The Rock e lo snorkeling con i delfini, e ci rammarichiamo per qualsiasi confusione causata dalla descrizione su Viator. Tuttavia, ci teniamo a precisare che lo snorkeling con i delfini non era incluso nella descrizione ufficiale di questa specifica esperienza. Ci impegniamo sempre a garantire che i dettagli del tour siano chiari e precisi, e stiamo attualmente rivedendo la traduzione e la presentazione della descrizione per evitare malintesi in futuro, soprattutto per i nostri ospiti internazionali.
Detto questo, siamo felici di sapere che la nostra guida italiana, Hassan, e l’autista vi hanno trattato con gentilezza e hanno fatto del loro meglio per supportarvi durante la giornata. Passeremo sicuramente i tuoi complimenti a loro.
Prendiamo inoltre atto delle tue osservazioni riguardo alla parte del pomeriggio del tour. Concordiamo sul fatto che gli ospiti non dovrebbero mai sentirsi in attesa senza attività, e stiamo già lavorando per migliorare il ritmo e la struttura di questa parte dell’esperienza.
Ti ringraziamo sinceramente per la tua recensione onesta e speriamo di avere l’opportunità di offrirti un’esperienza più soddisfacente in futuro.
S
SchippersDafne
September 20, 2021 · via Tripadvisor
An Unforgettable Trip to Zanzibar
I have just returned from Zanzibar and I would like to write this review to say a big thank you to the staff who were together with us.
You guys helped us to have the full experience with the hearty caring along the trip: from guiding me how to do snorkeling patiently, playing with my kids so that we have our own time to explore the natural beauty, taking pictures for my family to save each single memorable moments...
All things that impressed me so much. I have highly appreciated it.
Absolutely sure, I will recommend Green Zanzibar Tours to my friends. ;)
事業者からの返答
Hello! We thank you for your good feedback. Stay safe and connected have a good day. Asante sana.