All was wonderful . Very thoughtful and helpful driver
事業者からの返答
Dear Sigrid,
Thank you sincerely for your warm feedback about our service. We’re very glad to know that your experience was enjoyable, your kind words mean a lot to our team.
We would be happy to welcome you again soon and assist you in the future.
S
Sigrid_I
September 20, 2026
Bacelona
Timely, friendly and very helpful.
Loaded and unloaded all our luggage. He had cold water ready for us
事業者からの返答
Dear Sigrid,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
C
Cara_R
August 10, 2026
Excellent
Group of 7 off the Sun Princess in Barcelona ! On time ! Great van … very clean ! Held all our luggage ! Easy trip to H10 Metropolitan! Safe driver ! Highly recommend!
事業者からの返答
Dear Cara,
Thank you very much for your positive feedback about our service.
We’re happy to hear that you had such a pleasant experience — it truly means a lot to our team.
We would be delighted to welcome you back again in the near future!
J
Jill_P
July 20, 2026
Private transfer
Driver was a little late arriving but port was crowded. Nice trip to hotel by minivan.
Did not receive refund for an airport transfer that had to be cancelled due to a flight delay and flight was rerouted to another city . Dont recommend booking an airport transfer too early.
事業者からの返答
Dear Jill,
Thank you sincerely for your warm feedback about our service. We’re very glad to know that your experience was enjoyable, your kind words mean a lot to our team.
We would be happy to welcome you again soon and assist you in the future.
P
pamgW1604LF
July 14, 2026
Warning they charge a lot!!
Warning this cost 204.00 to go on a 15 minute trip to our hotel. Other people paid 35-50 with other companies. Totally disappointment.
事業者からの返答
Dear Pamg,
Please note that we provide private transfer services, not standard taxi services.
With our service, your driver will meet you in the arrivals area holding a personalized name sign. In addition, one day before your trip, you will receive a confirmation email with your driver's contact number for your convenience.
Our service differs from a regular taxi in both the level of service and the overall experience, which is reflected in the pricing. All of our drivers are experienced professionals, and our vehicles are carefully maintained to ensure a comfortable, safe, and reliable journey.
Please also note that the price of the transfer was clearly displayed during the booking process, and by completing your reservation, you voluntarily accepted the quoted rate and the terms of the service.
We take full responsibility for the quality of the service we provide and are committed to delivering a high standard of customer care throughout your transfer.
C
Charles_G
July 12, 2026
Very Expensive
Warning you can get a taxi at the cruise port for 25% of the cost. We paid 204.00 for a 15 minute trip to a hotel near the airport and others who took a taxi said they paid between 35-50.
事業者からの返答
Dear Charles,
Please note that we provide private transfer services, not standard taxi services.
With our service, your driver will meet you in the arrivals area holding a personalized name sign. In addition, one day before your trip, you will receive a confirmation email with your driver's contact number for your convenience.
Our service differs from a regular taxi in both the level of service and the overall experience, which is reflected in the pricing. All of our drivers are experienced professionals, and our vehicles are carefully maintained to ensure a comfortable, safe, and reliable journey.
Please also note that the price of the transfer was clearly displayed during the booking process, and by completing your reservation, you voluntarily accepted the quoted rate and the terms of the service.
We take full responsibility for the quality of the service we provide and are committed to delivering a high standard of customer care throughout your transfer.
K
Kathi_H
June 26, 2026
Great experience
Pick up from the Cruz court who is absolutely seamless. Taxi driver provided excellent information and texted me when the ship docked. Great communication. was fully prepared for days beforehand.
事業者からの返答
Dear Kathi,
Thank you very much for your positive feedback about our service.
We’re happy to hear that you had such a pleasant experience — it truly means a lot to our team.
We would be delighted to welcome you back again in the near future!
K
Kathleen W
June 25, 2026
Good, not great, value
The service was good, just a little expensive.
事業者からの返答
Dear Kathleen,
Thank you sincerely for your warm feedback about our service. We’re very glad to know that your experience was enjoyable, your kind words mean a lot to our team.
Please note that we provide private transfer services. In which we meet with a sign with an open arrival, and in addition, a day before your trip, you receive a letter with the driver’s number. Of course, these services are different from taxi services, and there is a difference in the quality and price of service. All our drivers are professionals and our cars provide the service you need. Accordingly, we are responsible for the quality of the services provided.
We would be happy to welcome you again soon and assist you in the future.
F
Felicia_W
June 18, 2026
Left to find our own transportation from Cruise to Catalonia Portal de'l Angel, Barcelona Hotel Transfer.
Reference # 1404837085
Royal Caribbean Cruise Port to Catalonia Portal de'l Angel, Barcelona Hotel Transfer.
Viator canceled this transportation and requested we rebook the reservation for a larger SUV due to the quantity of our (4) luggage bags.
From 06/05-06/16 We had a total of four reservations of transportation with Viator and never once were we subjected to such a request.
However, Reference # 1404837085 left us looking for transportation, via local cab/taxi service which was able to accommodate with our luggage to the Catalonia hotel.
Note: We are requesting a full refund for this inconvenience.
Thus the poor rating for reference # 1404837085
事業者からの返答
Dear Felicia,
Thank you for your feedback.
We would like to clarify that your booking (Reference #1404837085) is present in our system. Prior to the scheduled service, our team contacted you multiple times to inform you that the amount of luggage specified exceeded the capacity of the vehicle booked. We requested that you make a new reservation for a larger vehicle to ensure that the transfer could be provided safely and comfortably.
Unfortunately, we did not receive a response to these messages, and no new booking was made. As a result, the original reservation could not be confirmed and the service was not provided.
Regarding your refund request, we can confirm that a full refund has already been processed for this booking, as the transfer service was not carried out.
We regret any inconvenience this situation may have caused and appreciate your understanding.
For future bookings, we kindly recommend reviewing vehicle and luggage capacity requirements carefully to avoid similar issues.
B
Brenda_S
October 16, 2025
Great ride!
On time or even a bit early. Friendly service and when they realized we needed more room for our group he got us another car right away. Just a shuttle ride from port of Barcelona to our hotel.
事業者からの返答
Dear Brenda ,
Thank you very much for your kind words regarding our service. We are truly pleased to hear that you had a positive experience—it means a great deal to our team.
We look forward to the opportunity of welcoming you again in the near future.
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