We paid nearly $750 per couple. There were 4 of us. The tour operator showed up with two city taxi cabs. The drivers were professional and knew where each stop on the “ride” through the mountains. Viator details/information provided brief descriptions at each stop. This is not a guided tour by any means. Viator should have noted a few critical items such as : level of difficulty of the hike; easy, moderate or difficult. Where Viator notes tickets cost, such as the Featherdale Wildlife Park, the cost was clearly noted. For the follow-on stops Viator notes “Admission:Tickets Free” they should note “ no tickets required”. We are old folks, expectations were a tour that was guided, not self guided, level of difficulty should have been also noted. Wentworth falls walking path from top to bottom was around 300 meters, with many steps to climb. The sights were spectacular and we took many pictures. Our key disappointment was for two couples paying over $1,500 total for a taxi ride, with stops, back and forth. The cars were clean and well maintained and drivers highly competent and & very friendly. Lastly the trip took around 8 hours, Viator site noted no food provided. The tour operator needs to schedule a stop for lunch, at the customers cost. Our drivers accommodated our request, which added an hour to the trip. The drivers should be lauded for their flexibility.
Hi Robert Condon, Thank you for sharing your detailed feedback regarding your recent tour experience with us. We appreciate your honesty and apologize for the discrepancies between your expectations and the actual experience. We understand that the tour did not meet your expectations of a guided tour, and we acknowledge that the level of difficulty for certain activities, such as the hike at Wentworth Falls, should have been clearly communicated in advance. We also appreciate your suggestion to clarify admission requirements for attractions. We strive to provide accurate and comprehensive information about our tours, and we will ensure that the details you mentioned are addressed in our future listings. Your feedback regarding the need for a scheduled lunch stop is also noted, and we will take this into consideration for future tours. We're glad to hear that our drivers were professional, friendly, and accommodating. We will be sure to pass on your commendation to them. Thank you for choosing our services, and we hope to have the opportunity to serve you better in the future. Best Regards, Khitish BarbilTours/Platformpoints LLC
