カンクン空港からトゥルムへの片道プライベート送迎
説明
カンクン空港からトゥルムのリゾートまたはコンドミニアムへの専用送迎。最高品質のサービス。空港でのミート＆グリート。 24 時間年中無休のカスタマー サービスを英語および/またはスペイン語でご利用いただけます。 直接。ドアへの扉。安全。信頼性のある。快適。禁煙車両。すべての車両で非の打ちどころのない状態。
ツアーオプション
ハイライト
含まれるもの
集合場所と時間
お出迎え: 私たちのチームは、カンクン国際空港の地上交通ゾーンでお客様をお迎えします。ドライバーや車両を探す必要はありません。当社のスタッフが指定された地上輸送エリアでお出迎えし、ドライバーと車両をご案内します。 バイリンガルのスタッフ (英語とスペイン語)。 到着便を追跡し、フライト状況に応じて調整します。プライベート転送。直接。ドアへの扉。 24 時間年中無休のカスタマー サービス (英語とスペイン語)。最高品質のサービス。良好な状態の車両。リラックスしてライドをお楽しみください。 GPS追跡車両。
旅行者の評価
重要情報
- 幼児用の座席があります
- 介助動物の同伴可
- あらゆる体力レベルの方に適しています
レビュー(3)
The experience was the worst. They left us and never contacted us. We were stuck in the customs extremely long line that took an hour and a half and never contacted me that they were waiting. The worst customer service. We didn’t get pick up and didn’t get refunded.
We understand your frustration. However, we waited for you for more than 2 hours at Terminal 3. We provided all numbers and instructions the night before, and we never heard back from you. Viator called us 2hrs 45 minutes after the driver had left. You arrived on a different flight than the flight you submitted on the reservation. We could have accommodated you if we had provided correct flight details and if you had replied to our messages. (screenshots can be provided as proof). It is unfortunate for us as well, to not be able to provide a service we prepare for, send information one day before and try to make contact through Viator App and never hear from the customer. We had no way to know that you arrived at a different flight and you were at customs for so long.
Extremely professional and efficient, not to mention a great value. We have used Excellence Transportation multiple times over the last few years for trips from Cancun to Tulum. No reason to look further for transport in the Yucatán.
Thank you so much for your kind words. It is always a pleasure and an honor to have you on board. We will continue to give our best in every trip we provide. We look forward to your next visit!
My driver (I’m sorry I forgot his name) was very kind. He actually stopped at a bank ATM that didn’t charge a lot. It took 3 stops to find the Airbnb (bad directions)but we found it. He unloaded all my bags and took them inside. Wonderful service.
Dear Alisa. Thank you for your kind review. It is much appreciated by all our Team. It is always encouraging to know we are doing a good job to provide great quality service. We look forward to having you again in the near future.
