We booked a morning tour and our pick up location was confirmed. We were at the pick up location early to have a coffee. It was only after the bus didn't come that i went to the Viator application, that I saw the notification that the time and pick up
location had changed. When I went to call it was then I saw missed call from the tour
operator. There should have been a better way to communicate the changes. Very disappointing.
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Catherine H
July 11, 2026 · via Tripadvisor
Appalling company
We were given this company's details and contacted them on WhatsApp. They assured us that our trip to the Palace of Knossos was booked for Saturday 11th July. They advised they would contact us later in the day (3 weeks ago) to collect our deposit and we heard nothing. We arrived in Crete and still no contact from them.
Never heard from them again.
Do not use this company.
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Reser_Bort
October 23, 2023 · via Tripadvisor
Infomiss
Never get carried away by misleading information from TripAdvisor. Got a message that the travel agency would come with a time and place. Missed it and got a further email about time and place. I thought in my stupidity that last template debtor.
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Daniela A
November 1, 2022 · via Tripadvisor
German booked- get English
The tour guide was totally nice
The minibus just too tight
The crowning glory, however, was... I made sure the leadership spoke German. We got into an English group. The trip was kind of for the cat. None of us understood anything
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Gillian_S
October 30, 2022 · via Viator
I want a refund!
We booked for Saturday. The night before they emailed us to say we could only do the trip on Tuesday. We couldn’t, and asked for a refund. We still have not gotten a refund .
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Natalia_M
May 18, 2022 · via Viator
We spent about an hour in...
We spent about an hour in Knossos and 2.5 hours in Heraklion. Trip all the way from Chania not worth it.
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Shelley_W
April 27, 2022 · via Viator
Palace at Knossos was...
Palace at Knossos was amazing - and the explanations from the tour guide were so helpful. The museum is also really well laid out .
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Geraldine B
October 26, 2019 · via Tripadvisor
Great places but service questionable
The tour duration was sold as 10 hours including travelling time but actually it was just over 9 hours. It was rushed! Moreover we found the whole experience rather disappointing.
The Guide gave a good talk both in English and German on the history of Crete from the Neolithic to the struggles against the Ottomans in the nineteenth century and unification with Greece early in the 1900s. All good but somewhat revisionist as it removed any mention of Crete's stoicism and heroism during the twentieth century Fascist occupation.
Similarly at the Heraklion Archaeological Museum she expertly explained the key objects in both languages. However by the time we reached Knossos, the tour was mainly in German reflecting the majority on the tour with only a sentence or two in English. Moreover we were rushed at Knossos and given little time to wander around independently. It was quite obvious that they restricted the time allowed as one poor couple being just one minute late were almost left behind. The bus drove off leaving the customers to run and flag down the driver!
In hindsight I would recommend foregoing this tour and independently travelling by local bus. All explanations at the Museum and the archaeological site are printed in English.
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Håkan W
October 7, 2019 · via Tripadvisor
Well organised tour - lasting memory
Visited the Palace in Knossos 42 years ago. The Klados firms tour is an improvement! To start with the Archeological Museum in Heraklion is a necessary introduction to the Palace of of Knossos and its remains. You can learn a lot from books but too see artefacts from the palace with informative posters in English give you the right feeling and understanding when you see the remains in Knossos.
Some birds in Knossos added to the impression of a Palace. It was Ravens and Peacocks.
The stop in Heraklion was fine to find a place for lunch and stroll along a street with many shops.
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carmenluciadasilv
June 12, 2019 · via Tripadvisor
Very good parts
A very interesting place. What I did not like was the part reconstructed by the archaeologist, but it was what was done at the end of the 19th century. Anyway, it makes you think of the genius of those civilizations.
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