ミコノス: まったく新しいカタマランクルーズ（食事、飲み物、輸送付き）

Dear Paolo, Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations, but we would like to clarify several important points for future guests reading your review. 1) Safety & Captain's Responsibility: Every cruise begins with a safety briefing, and the captain is ultimately responsible for the safety of everyone onboard. During the cruise, you swam toward the shore with your 6-year-old child despite the swimming instructions provided. In the busy waters of Mykonos during peak summer season, this created a serious safety risk. The captain's intervention was made solely to protect you and your child. Throughout the interaction, our captain remained calm and respectful while explaining the safety concern. Unfortunately, you responded by raising your voice and speaking to him in a confrontational manner. We understand that being asked to change your plans can be frustrating, but our crew must be able to enforce safety instructions while being treated with basic respect. 2) Food & Catering: We are sorry that the meal was not to your personal taste. Our cruise includes a three-course meal, beginning with bruschetta bread and a various toppings, followed by the freshly-made main course and dessert. 3) Transportation: Your return transfer was scheduled for 3:15 PM, as clearly communicated to you the previous day. You disembarked at approximately 3:00 PM, before the scheduled pickup time. The different embarkation and disembarkation points are occasionally part of the cruise logistics, with the connecting transfer provided on a complimentary basis. 4) Pricing: Your booking was made through Viator at the published rate shown at the time of reservation. The applicable passenger pricing was clearly displayed when the booking was made. We genuinely want every guest to enjoy their day with us, and we are proud of the many positive reviews our crew has received over the years. At the same time, passenger safety and respect for our crew are responsibilities on which we cannot compromise.

Dear Paolo, Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations, but we would like to clarify several important points for future guests reading your review. 1) Safety & Captain's Responsibility: Every cruise begins with a safety briefing, and the captain is ultimately responsible for the safety of everyone onboard. During the cruise, you swam toward the shore with your 6-year-old child despite the swimming instructions provided. In the busy waters of Mykonos during peak summer season, this created a serious safety risk. The captain's intervention was made solely to protect you and your child. Throughout the interaction, our captain remained calm and respectful while explaining the safety concern. Unfortunately, you responded by raising your voice and speaking to him in a confrontational manner. We understand that being asked to change your plans can be frustrating, but our crew must be able to enforce safety instructions while being treated with basic respect. 2) Food & Catering: We are sorry that the meal was not to your personal taste. Our cruise includes a three-course meal, beginning with bruschetta bread and a various toppings, followed by the freshly-made main course and dessert. 3) Transportation: Your return transfer was scheduled for 3:15 PM, as clearly communicated to you the previous day. You disembarked at approximately 3:00 PM, before the scheduled pickup time. The different embarkation and disembarkation points are occasionally part of the cruise logistics, with the connecting transfer provided on a complimentary basis. 4) Pricing: Your booking was made through Viator at the published rate shown at the time of reservation. The applicable passenger pricing was clearly displayed when the booking was made. We genuinely want every guest to enjoy their day with us, and we are proud of the many positive reviews our crew has received over the years. At the same time, passenger safety and respect for our crew are responsibilities on which we cannot compromise.

Dear Bernard, Thank you for taking the time to share your review. We are pleased to hear that you enjoyed our new catamaran itself as well as the beautiful afternoon cruising experience on the water. We also appreciate your candid feedback regarding the food and beverage offerings, and we are sincerely sorry that this time we were not in line with your expectations. Despite the strong positive feedback received about our crew's hospitality, their highly attentive service and our authentic Greek and inspired by the Mediterranean sea 3-course meal (Bruschettas with spreads, Greek salad, Seafood linguini, including vegetarian or vegan options, chocolate dessert of the day), we regret that the meal portions did not meet your expectations. It is an essential part of our service to ask for client's feedback and offer additional portions on a complimentary basis upon request and your feedback will help to strengthen this process. Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you and your family back for a truly exceptional experience in the future.