Tickets never received for the Louis Vuitton Foundation
I ordered and paid 58 euros + exchange fees by the activity provider: THINGS TO DO IN FZCO for a cute girl ticket at the Louis Vuitton Foundation. I received an email saying "this is your voucher and not a valid ticket"" Important: you will receive the entry ticket in the second email within 24 hours before the travel date".
Only I never received a second email despite 2 requests on visiteuropatoday1@gmail.com and we were turned away at the Louis Vuitton Foundation. After waiting in line and repaying 32 euros we were finally able to visit the exhibition.
I trusted the TROPADVISOR website and I regret it.
R
RolandvonBasel
February 24, 2025 · via Tripadvisor
A must for all Paris visitors...........
A great building, for architects a must.
unfortunately we could not download our paid tickets from Tripadvisor and had to buy tickets again on site, with queuing....
事業者からの返答
Lieber RolandvonBasel,
Vielen Dank für Ihre Rückmeldung! Es freut uns, dass Ihnen die Fondation Louis Vuitton gefallen hat und dass Sie den architektonischen Bau beeindruckend fanden. Es tut uns jedoch leid, dass es zu Schwierigkeiten beim Herunterladen der Tickets kam und Sie vor Ort noch einmal anstehen mussten. Wir werden dies an das zuständige Team weiterleiten, um sicherzustellen, dass solche Probleme in der Zukunft vermieden werden.
Wir hoffen, Sie bald wieder bei einer unserer Touren begrüßen zu dürfen!
Mit freundlichen Grüßen,
Yasmine
General Manager
Things To Do In
2
246guyi
March 17, 2024 · via Tripadvisor
Congratulations and Thank you
A magnificent visit in an exceptional setting and with very rich and beautiful exhibitions. However, it is unfortunate that the shuttle service does not start until around 11am.
C
coletteetguyi
March 15, 2024 · via Tripadvisor
To recommend without restriction
Magnificent experience in a superb building and with exceptional exhibitions. The only regret is that the shuttle service doesn't actually start until 11 a.m. when we thought it started at 9:30 a.m. We weren't the only ones waiting.
5
532guyi
March 15, 2024 · via Tripadvisor
Ensure that the bus arrives from 9:30 a.m. to 9:45 a.m. all year round and not just during school holidays
Magnificent achievement which highlights the talents of the designers and reveals through the various presentations all the riches of the artists whose works are exhibited.
The only regret is that we had to wait until 11 a.m. for the foundation bus to finally arrive to take us there.
D
David_C
September 18, 2023 · via Viator
Tour provider SUCKS! Buy at the door.
Do not buy through this company. Extremely poor customer service. We tried calling and emailing. They forgot to originally send the tickets and then sent them too late in the day so we were unable to use the ticket. But they reuse to refund us. You can also buy tickets at the door for 1/3 of the price. RIP OFF!!!!
B
benbL7779RA
September 16, 2023 · via Tripadvisor
Outstanding art exhibition.
Andy Wahol. Outstanding collection of works. Worth visiting just to see the building. Will watch the program for future.
M
marvinl742
August 20, 2023 · via Tripadvisor
Terrible service
Terrible service!! I bought the tickets, they never sent them to me and an hour before the visit they canceled the purchase. I tried to search for a thousand ways to contact Tripadvisor but there is no way
A
Aaron_C
July 24, 2023 · via Viator
Horrible service
Terrible, got in late from airport on arrival day and missed this and Viator wouldn’t let me rearrange for a different day, had to pay full price and didn’t get to go
1人が参考になったと回答
A
Alessandra C
July 21, 2023 · via Tripadvisor
Bad experience with TripAdvisor
The trip advisor was terrible!!
I didn't get my ticket until today, I was talking to the box office boy and he, sorry for me, and because I was alone, gave me the ticket!!
A very big disorganization of you with this story of sending 2 emails!! Pq don't send the ticket anymore??
OH, BAD!! Very upset for being correct and making my tour with prior organization and not being taken care of by you
