ルツェルンを知る : 音声ガイドなしのシティ ツアー

We see that you were disappointed with the tour and would like to address your points. The tour requires your own device and an internet connection to function, which is clearly stated in the product description. Since you didn’t have good and stable access to the Internet during the walk, it unfortunately couldn’t be used as intended. Although we were not obliged to do so, we refunded your purchase immediately, as we understand that sometimes people do not read the description carefully. Regarding the content, the tour was created by a guide with over 10 years of experience leading tours in this city and is based on extensive research from multiple sources. It is designed to provide a deep and informative experience. Most of our visitors have praised its quality and depth, though we understand that people may have different expectations of what constitutes quality. We hope that in the future you will meet more service providers who, like us, are willing to take extra steps to ensure a fair experience, even when the misunderstanding is on the customer’s side.

Thank you for sharing your feedback. As stated in the product description, the tour includes information about 20 unique frescoed houses in the city. This information is deliberately included because the Old Town is full of painted façades that cannot be ignored, and they provide a convenient way to tell the story of the city. Regarding the pace and style of the tour, we understand that different visitors have different preferences, and what feels too slow or detailed for some may be enjoyable and informative for others. We hope you enjoy many more wonderful discoveries in your future travels.

Thank you so much for your feedback! We’re delighted to hear that you enjoyed the freedom to explore at your own pace, take breaks, and fully experience the city. May each journey bring you unforgettable discoveries!

Thank you for taking the time to share your experience! This particular tour is designed to tell the story of the city through its frescoes, so it does go into depth and works best when enjoyed at a slower, self-paced rhythm. Wishing you plenty of future journeys filled with the kinds of discoveries that bring you the most joy.

Thank you so much for your feedback! We really wanted to create a high-quality, affordable tour that gives a detailed and engaging look at the city, and it’s wonderful to see that even in the short time you had, you could feel that. Wishing you many more trips full of enjoyable discoveries and great experiences.

Thank you for leaving your feedback! We’re glad that you enjoyed the tour and found the content detailed, even with the technical issues you had. From our experience, these kinds of technical issues are usually caused by weak or unstable internet connections on the user’s side. We wish you all the best, and many future trips without freezing problems, with informative and engaging content to enjoy along the way.

We’re truly sorry to hear that you weren’t able to use the audio guide as expected. We’ve reviewed your case, but it’s difficult for us to determine exactly what went wrong, as the links we provide generally work well for other tourists, and we found no issues with the one sent to you — initially via this platform and later also by SMS. That said, we’ve already issued a full refund.

Thanks for your feedback! We send the access link right after booking and we’re sorry you still had to call for assistance. We’re glad to hear you enjoyed the tour, even if you didn’t get to finish it. If you return to Lucerne within the next year, you’ll be able to continue using the same link.

Reading your review brought a smile to our faces because we totally get that feeling — exploring a new city, learning amazing facts that might not stick but make the moment truly special. We’re really glad you experienced that with our tour and enjoyed the freedom to explore at your own pace, ending exactly where you hoped. Thank you for sharing!

Thank you for your feedback! The focus on frescoes was intentional — many key moments from Lucerne’s history were told through the images on the walls. These artworks aren’t just decoration; they carry stories about the city’s origins, its development, and its people. The idea was to explore the city by reading its walls — answering the natural curiosity that arises when you see these scenes and wonder: what do they mean, and why are they here? Wishing you all the best in your future travels — may your expectations always match the experience!