The driver could not find us. We waited 1hour in the sun. We were told there would be an English guide but there was not. We left the tour early.
事業者からの返答
Hi Daneyel,
Thank you for your feedback, and we are very sorry to hear about your experience.
The delay in locating your pickup and the long wait you experienced are certainly not acceptable, and we sincerely apologize for the inconvenience caused. We are currently reviewing this situation with our local team to understand exactly what happened and prevent it from happening again.
We are also looking into the issue regarding the English-speaking guide, as this should have been provided as indicated.
We completely understand your frustration and regret that this led you to leave the tour early.
We will proceed with a partial refund
Kind regards,
Z
Z6610YJfranciscod
March 12, 2026 · via Tripadvisor
Cañón del sumidero
Spectacular view of the canyon topside and from the boat, no problems at all, the crew was very knowledgeable
事業者からの返答
Thank you for your review! We're happy to hear you enjoyed the spectacular views of the canyon both from above and during the boat ride. It’s great that our team helped make the experience even better.
We hope to see you again on another adventure!
M
Maria_C
January 22, 2026 · via Viator
Excellent
It was amazing. We got to see so much wildlife. It your was in English and out boat driver was so knowledgeable and safe. Loved the experience.
事業者からの返答
Hi Maria, thank you very much for your kind words! We’re so happy to hear you enjoyed the Sumidero Canyon experience and that you got to see plenty of wildlife.
Thank you for traveling with us — we hope to welcome you again on another adventure soon! 🌿🚤
A
Alex V
January 13, 2026 · via Tripadvisor
160usd when in reality it costs 20usd... complete scam. Dont do it!!! There was a driver /guide but is useless
Complete scam. You can do for 40 euro including tickets and Uber but we were charged 160usd... makes no sense... avoid this scam at all cost
事業者からの返答
Hi Alex, thank you for taking the time to share your feedback. We’re sorry to hear that the tour did not meet your expectations.
We would like to clarify that the price of the excursion includes more than the attraction ticket itself — such as hotel pick-up and drop-off, certified driver/guide services, boat fee, safety equipment, national park fees, logistics, scheduling, and customer assistance throughout the experience.
While it is possible for travelers to arrange transportation, entrance tickets, and logistics independently, many guests choose the guided tour for convenience, safety, and the comfort of having everything coordinated in advance.
We appreciate your comments and will use them to continue improving our services. We hope you enjoyed the natural beauty of Sumidero Canyon and wish you great travels ahead.
Z
Zisis_G
December 29, 2025 · via Viator
We booked an English...
We booked an English guided tour, and instead we communicated in English only with the other travelers. Both tour guide/driver and boat captain were speaking only in Spanish. The driving was a near death experience.
Not recommended at all, even though Sumidero canyon was amazing!
事業者からの返答
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We regret the inconvenience regarding the language of the tour. We understand how important clear communication is, especially when an English-guided service is booked, and we are currently reviewing this situation with the local operator to ensure this does not happen again.
We are also very concerned by your comments about the driving, as safety is a top priority for us. This feedback has been escalated and is being addressed directly with the supplier.
We are glad to hear that you enjoyed the beauty of Sumidero Canyon, and we sincerely appreciate you bringing these matters to our attention, as they help us improve our services.
J
JulianROMA19
December 8, 2025 · via Tripadvisor
Chiapas is magical, an experience I won't forget.
Unforgettable experience in the Sink Canyon!
It was my first time in Chiapas (I only knew Palenque), and this tour exceeded all my expectations. I made the tour from Tuxtla to Sumidero Canyon and Chiapa de Corzo, and it was a simply unforgettable experience.
Our guide Winnie was excellent: friendly, very knowledgeable and with detailed explanations that greatly enriched the tour. In addition, their playlist during the trip made the trip even more enjoyable. Although the group I agreed with was somewhat off, that didn’t detract at all from the incredibleness of the experience.
The gazebo of the canyon was the most impressive thing, seeing it from the heights leaves you speechless! The boat ride was very beautiful, full of nature and wildlife: we saw crocodiles, birds and stunning vegetation.
Important tip: wear sunscreen, dark glasses and a hat! The sun can be very strong.
Chiapas fell in love with me, I will definitely be back soon. Highly recommended this tour!
事業者からの返答
Hola Julian,
¡Muchas gracias por compartir tu experiencia!
Qué bueno que disfrutaste el tour, los miradores, el paseo en lancha y la naturaleza del lugar. Winnie estará muy contento de saber que su guía y atención hicieron tu día aún mejor.
Gracias también por tus recomendaciones para otros viajeros.
¡Ojalá regreses pronto a Chiapas para seguir descubriendo su magia!
Saludos,
9
906aitoro
August 2, 2025 · via Tripadvisor
It has been spectacular, from the top you have unbeatable views, but from the bottom it is a wonderful
A spectacular place, with a good guide. Very good experience. Important to wear high protection sun cream and a cap because the sun hits hard.
事業者からの返答
¡Muchas gracias por compartir tu experiencia!
Nos alegra saber que disfrutaste del Cañón del Sumidero y Chiapa de Corzo, así como de la compañía de nuestro guía. Coincidimos contigo: es un lugar espectacular y tomar precauciones contra el sol es muy importante para disfrutarlo al máximo.
Será un placer recibirte nuevamente para seguir explorando juntos las maravillas de Chiapas.
M
Martha_F
July 28, 2025 · via Viator
The driver didn't...
The driver did not have good attitude, to begin with when he went for us to the hotel he went ahead and we walked behind him.
When he came for other people, his truck was going away and we yelled at him that the truck was going.
For the meal he took us to a law firm that had no food, no water, no soft drinks, when we finished eating instead of telling us directly since he was next to us, he told the waiter to tell us that we could leave and that he picked us up two blocks away.
This is not the first time we have gone on this tour but it is the first and last time we have taken it with this Enterprise.
事業者からの返答
Lamentamos sinceramente la experiencia que tuvo durante su tour. Su opinión es muy importante para nosotros y ya hemos compartido sus comentarios con el área operativa para revisar a detalle lo ocurrido con el conductor.
Con respecto al restaurante, queremos aclarar que este tour no incluye alimentos ni bebidas, tenemos tiempo libre en Chiapa de Corzo donde los clientes pueden recorrer el pueblo o comer si así lo desean.
Le agradeceríamos mucho si pudiera apoyarnos identificando su reserva (nombre completo, fecha del tour), para poder dar un correcto seguimiento y tomar las acciones necesarias.
Agradecemos que se haya tomado el tiempo de compartir su experiencia. Estamos comprometidos en mejorar y esperamos tener la oportunidad de brindarle un mejor servicio en el futuro.
S
Saramdesign
April 24, 2025 · via Tripadvisor
Great experience
We went to the canyon of sumidero tour, it was very beautiful, the tour well organised. We really enjoyed it. I highly recommend it
事業者からの返答
Thank you very much for your kind words! We’re thrilled you enjoyed the tour and appreciate your recommendation.
Hope to see you again soon!
S
Stephanie_W
April 23, 2025 · via Viator
Amazing Boat Ride
Our driver, Jonathan, was a very nice person. We were almost the last couple to be picked up, so we did not get to sit together on the van. Which was unfortunate, and everyone kept the same seats on the return trip. The ride down the mountain to get to the canyon was a bit harrowing, but luckily there were no incidents The canyon boat ride is a wonderful experience, with interesting wildlife. The breeze helped make the heat bearable; I also got my blouse wet so that the evaporation would help. One also needs a hat that will tie on, because the winds are intense in parts of the canyon. It turned out to be 97 degrees Farenheit when we landed at Chiapa de Corzo, and we ate comida there. Not a great restaurant choice; the worst meal I have ever had in Mexico and we were overcharged by about 100 pesos, not realizing it until we were up in town. I would recommend taking a sandwich or something. To find relief from the intense heat and humidity, we ducked into the pharmacy on the square and also the OXXO (like a 7 Eleven store). We lingered as long as we could in both shops, haha! Again, the boat ride through the canyon was so good that any other minor discomforts should not count.
事業者からの返答
Thank you very much for your feedback! We’re glad you enjoyed the canyon boat ride and appreciate your helpful tips. Regarding the meal, please note that food is not included in the tour, and guests are free to choose where to eat. We’ll share your comments with our team to keep improving the experience.
San Cristobal de las Casasの類似ツアーを比較
最安値: Sinkhole in lancha and Chiapa de Corzo from San Cristóbal — $40
最高評価: Customs of indigenous villages of Chiapas — 4.9 (83 件のレビュー)
最短: Customs of indigenous villages of Chiapas — 5–6 時間
