I wanted to visit Sankeien garden and from there we went shopping and then we had a great sushi lunch. Makiko accommodated everything I wanted to do. Beautiful day.
事業者からの返答
We’re so glad you had such a beautiful and relaxed day, from the garden to shopping and that great sushi lunch! It’s wonderful to hear everything flowed just as you wanted — thank you for sharing this.
J
Jessica_K
March 31, 2026 · via Viator
Disappointed
It was truly disappointing to be met with very strong winds and heavy rain, after having traveled an hour to the Motomachi-Chukagai Station on train. The tour was cancelled in person. I also felt my safety and that of family were not put in consideration for conducting activities in extreme bad weather; as there was no communication when the bad weather worsened around 2pm. This lack of due diligence for the wellbeing of all parties on the tour is unprofessional and unacceptable. Thus, I am requesting a full refund for this tour.
事業者からの返答
Hello Jessica,
We’re truly sorry to hear about your experience and understand how disappointing the weather conditions must have been on the day. Safety remains our top priority, and when conditions worsen, decisions are made with the well-being of all guests and the host in mind.
We take your feedback seriously and have reviewed the situation internally. While the host had advised in advance to bring umbrellas and prepared an alternative indoor plan to continue the experience safely and comfortably, we understand that the communication may not have reached you clearly at the time. We are reviewing how we can further improve our communication to ensure guests feel fully informed and supported, especially in situations involving sudden weather changes.
We have also reached out to you directly regarding this matter. We sincerely hope you will consider joining us again in the future, and we would welcome the opportunity to provide you with a more enjoyable experience.
Best regards,
Sheenah and the City Unscripted Team
W
Warren_B
March 17, 2026 · via Viator
Great walk through Yokohama
Great walk with Yuki. She knew so much about Yokohama and gave us great ideas for a trip to Kamakura..
事業者からの返答
We're thrilled to hear you enjoyed your experience with Yuki and that her knowledge of Yokohama gave you great ideas for your trip to Kamakura. It's wonderful to know she could make your experience both informative and inspiring.
B
Benya_X
October 21, 2025 · via Viator
Yuki gave me a very good...
Yuki gave me a very good guide, she was passionate, kind, and very patient, she showed me around some very interesting places including the culture hall in Yokohama. I really enjoyed the trip :).
事業者からの返答
We're delighted to hear that Yuki provided such a passionate and patient experience and that you enjoyed exploring Yokohama, including the culture hall.
C
Cheryl_L
March 23, 2025 · via Viator
Yokohama Highlights
Madoka provided us with a wonderful overview of beautiful Yokohama. We traveled 16k steps by foot AND used both the train & subway system. We highly recommend that you allow Madoka to tailor your tour time together to meet your needs. Madoka feels like a new friend!
事業者からの返答
Madoka’s ability to tailor the experience to your needs truly shines, and it’s wonderful to know that she felt like a new friend by the end of the tour. Thanks a million for the recommendation, and we'd love to have you back for more adventures.
M
maddylee73
September 22, 2024 · via Tripadvisor
Memory of a lifetime made
This was an unforgettable trip that I will forever treasure! Estela was the best tour guide and made sure I got to do everything on my bucket list and more! While in Japan, I wanted to see as much as I could and even just get comfortable using the train and finding my way places. Estela was able to not only get me comfortable doing so, she was also such a joy to spend the day with. We took the scenic route and I got to see so many things I would not have even known to look for had I been traveling by myself. Some of my favorite things that we did included going to a Japanese temple and walking around there, and also we went to an all you can eat noodle shop where the noodles slide down a bamboo shoot and you need to use chopsticks to collect the noodles before they slip past you. The entire time I was with Estela was the best time and she even went out of her way to help me find a place where I could but a kimono, it was something I wanted to do while in Japan, and she made sure I got to do it. It really was an incredible way to explore the area and it made my trip to Japan!
事業者からの返答
What an incredible experience! It sounds like Estela went above and beyond to make your trip unforgettable. I'm glad she helped you explore Japan comfortably and check everything off your bucket list, including that fun noodle shop and finding a kimono. We appreciate you sharing!
P
Paccomth
May 26, 2024 · via Tripadvisor
I never would have realized what a beautiful town Yokohama has to offer. If it wasn’t for Hiroshi and his experience.
Wonderful tour!. My guide Hiroshi was great. No one better. Excellent product knowledge. Exceeded all my expectations
事業者からの返答
It's fantastic to hear that you had such a wonderful tour with Hiroshi! Thanks for sharing your feedback!
B
Bill_P
May 4, 2024 · via Viator
Yokohama half day tour
Our tour guide Estelle did not have a sign to meet us and I had to call her to know who she was. When we used a taxi she charged it and asked us for cash.
She was informative and pleasant but I would not recommend her because she used up our cash on taxis and entrance fees.
事業者からの返答
Hi Phyllis and Bill,
I can understand how the confusion surrounding a sign and transportation may have led to frustration for you. We provide information about the nature of all our tours under the “What’s Included” section outlining that it’s primarily a walking experience and I'd like to clarify that we don't offer a service with a sign.
I want you to know that we take your feedback seriously and are actively working to enhance our communication to prevent such misunderstandings. We have reached out to you via email, and we look forward to the chance of hosting you again in the future.
Warm regards,
Ruslan and the City Unscripted Team.
W
winos73
April 27, 2024 · via Tripadvisor
Perfect day!
Hiroshi was very good. He showed us exactly what we wanted to see. We had an excellent time and he scheduled it to meet our needs. And lunch was great, showing us the dim sum way!
事業者からの返答
I'm delighted to hear that you enjoyed the dim sum experience for lunch – what a tasty way to round off a fantastic day! Thank you very much for the wonderful review!
P
Pathfinder729381
April 22, 2024 · via Tripadvisor
Wonderful 4 Hour Walking Tour of Yokohama.
We had a wonderful 4 hour tour with our guide Estela covering as many of the main attractions of the city as we could driving the time we had. Thoroughly enjoyed our day- the waterfront area, the spectacular garden show going on, other gardens throughout the city, Chinatown, shopping areas and other sights we were able to get to! Enjoyed learning the history of some of the buildings and areas. Highly recommend this tour and our very sweet and awesome tour guide!
事業者からの返答
Thank you for sharing your wonderful experience! We'll be sure to pass along your kind words to Estela. If you ever return or explore new destinations, we'd love to create more unforgettable experiences for you!
Yokohamaの類似ツアーを比較
最安値: Tokyo: Narita Airport (NRT) Private Transfer to/from City Center — $24
最高評価: Tokyo in 1 Day from Yokohama: Private Tour, Licensed Guide — 4.9 (158 件のレビュー)
最短: Tokyo: Narita Airport (NRT) Private Transfer to/from City Center — 40 分