First of all I want to say Gibraltar is fabulous and we enjoyed visiting the ROCK.
Our driver, Jesus, was terrific and did a great job driving us to Gibralter and back to Cadiz.
However, we were very disappointed with Pilar and Yannet Travel. Our ship was delayed in docking in Cadiz and a very inefficient disembarking process led us to be late meeting our driver. Pilar cancelled our tour of Gibraltar and refused to refund the portion of our fees paid for the entry to
1. Gibraltar National Park
2. The Great Seige Tunnels
3. Skywalk
4. St Michael’s Cave
After Jose dropped us off at the Spanish side of the border we walked across and hired a new local tour guide/taxi to take us up on a very informative tour with 2 other couples.
We were not asking for a refund of the tour guide’s fee, just the tickets. We originally were considering Yannet Travel’s services in Madrid and Barcelona, but not now.
Our advice is: visit Gibraltar but do not use Yannet Travel’s services.
事業者からの返答
Dear John
Thank you for taking the time to share your experience. We’re genuinely pleased to hear that you enjoyed Gibraltar and that our driver Jesús provided excellent service during your journey from Cádiz.
However, we would like to clarify a few important points for the sake of transparency:
Your tour was not cancelled. As clearly outlined in the booking confirmation, the day trip included private transportation from Cádiz to Gibraltar and back, and a guided tour within Gibraltar with entry tickets to key attractions.
Unfortunately, your cruise ship arrived nearly two hours later than scheduled, and due to the port’s disembarkation delays, you missed the scheduled meeting time. While our team always offers a 30-minute grace period, in this case, our driver waited much longer than that to accommodate your situation. Despite this significant delay, we honored the transfer and ensured you could still reach Gibraltar safely and comfortably.
The guide inside Gibraltar had other tours scheduled and was unable to wait for the late arrival. This is beyond our control and was clearly explained to you. Regarding the refund for the attraction tickets, while we understand your frustration, please note that those funds were used to cover the extra two hours of the driver’s service, which came at a higher cost than the tickets themselves.
We always strive to be flexible and fair, especially when cruise schedules change, but we also ask for mutual understanding. We regret that despite the effort from our team to salvage the day, our service is being judged unfairly.
Wishing you all the best in your future travels,
The Yannat Travel Team
