I went to the location, I didn't know i had to buy tickets and to go on the ferry to governors island. After a while of wondering around and asking people i decide to buy the ticket and go to governors island, thinking that maybe that's the meeting point. I went there at 2.45pm my tour was 3pm. I went to information center and ask they don't know about this tour. I stand around waiting a little more, nothing. I saw a guy on a gold cart and ask him about this tour, he knows nothing. After that I was too tired and give up trying.
We're truly sorry to hear about your experience and apologize for not meeting your expectations. Thank you for taking the time to share your feedback. We take concerns like yours seriously and would like the opportunity to make things right. If you're willing, please contact us with more details so we can review the situation and work toward a resolution.
