The operator was a no show. Left me stranded at my hotel. Viator was no help whatsoever. This is deplorable operation. No communication and no assistance.
We deeply regret what happened and the inconvenience this situation has caused you. We have identified that, due to a problem with email reception, your reservation was not entered correctly into our system. This situation prevented the operator from arriving as planned. We understand your frustration and offer our sincere apologies for this experience. As appropriate, we will proceed to issue a full refund for the service immediately. We appreciate your understanding and sincerely regret not meeting your expectations on this occasion. We hope to have the opportunity to serve you again and provide you with the quality experience that characterizes our services.
