Very poor, cancelled tour day before, our last few days on the island no time to book another excursion.
Do not use.
事業者からの返答
hank you for your feedback. We are very sorry that your excursion had to be cancelled, especially as it happened during the final days of your stay and left you with little time to arrange an alternative.Some of our excursions can occasionally be affected by circumstances beyond our control, such as weather conditions, operational issues or other factors that may make it impossible to operate the service as planned.
We completely understand your disappointment and regret the inconvenience this caused to your holiday plans. Whenever a cancellation is necessary, we always try to inform customers as soon as possible and offer the available alternatives or corresponding refund.We are very sorry that, on this occasion, we were unable to provide the experience you had planned.
K
Karen_R
March 2, 2026
Most disappointing!!!
This is the most disappointing trip I've been on. We wanted to see Santa Cruz, but got a 15 minute comfort break, at a food market that wasn't even open, and then walked through a singularly uninteresting area, and back to the coach.
There followed a 1 1/2 hr trip up the mountain, into the national park, where there was another 15 min stop for a photo op of mnt Tiede. Didn't see any of the park really.
Half hour later we arrived at Laguna, where we were walked through, without stopping, to a restaurant, for a "typical Canarian" meal. Then an approx 30 min guided walk back to the coach to return home. There was then a random stop at a coastal village - to"look at the beach", before the final leg of the journey.
There was no free time on this tour to explore on your own, and you don't see anything In Santa Cruz.
I would not recommend this tour.
A
Andrea_B
September 2, 2025
Bad experience
The activity is fine, but the guide who played us lousy, rude and rude, should see the professionals they hire.
M
Mandy_V
July 21, 2025
Disappointing all day on a bus have us drop off for an hour of free time or ja nothing
Disappointing ain't got the feeling you had the excursion for which you have to pay all day bus a aret a santa cruz free time 1h30 drop off in a place or nothing
事業者からの返答
Nous sommes désolés que l'expérience n'ait pas répondu à vos attentes. Notre objectif est de proposer des excursions complètes et satisfaisantes, et nous regrettons que ce ne soit pas le cas pour vous. Nous apprécions vos commentaires concernant le temps passé à Santa Cruz et l'itinéraire, que nous prendrons en compte afin d'améliorer l'organisation et d'offrir une expérience plus enrichissante aux futurs voyageurs.
Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir un service que vous apprécierez pleinement.
R
RIchardCorrea
May 22, 2025
Highly recommend
Great tour. Beautiful sites, great historical locations, very knowledgeable and attentive guide. Highly recommend.
S
SharleneandVince_P
February 21, 2025
An Excellent Tour!
While we’ve been vacationing in South Tenerife for the past two winters, we were anxious to explore more of the Country, specifically the North. Our tour to Santa Cruz and San Cristobal de la Laguna did not disappoint. This was largely due to the very knowledgeable tour guide (Hector) who spoke fluently in three languages, and the experienced bus driver. We were very comfortable taking the full day tour with just the right amount of travel, guided description and free time.
S
SarahJane_C
February 4, 2025
Santa cruz and lovely scenery
Great coach driver and guide giving us lots of insight into the history and scenery of tenerife enjoyable meal and full day out
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the insights from our guide and coach driver, and that the meal and full day out were to your liking. It’s always wonderful to know that our guests leave with great memories and a deeper understanding of Tenerife’s history and beauty.
We’d love to see your favorite moments from the trip! Feel free to follow us on Instagram @islandexcursionsnere and share your photos with us.
P
P3443XHcristinag
January 20, 2025
Wonderful trip with very competent staff!
The guide Paolo was professional, prepared to answer all the questions asked (and there were not a few since they ranged from the places visited, to the buildings, to nature), nice and cheerful. Fundamental qualities for driving. I can say.... beautiful in every way!. Fernando, the bus driver, was magnificent in driving and I can assure you that this is no small thing, given the rough road and "the intersection" with car with very cooperative. A winning pairing!. I recommend them dispassionately!. Great outing!
事業者からの返答
Grazie mille per la tua fantastica recensione! Siamo felici di sapere che la guida Paolo e l’autista Fernando hanno contribuito a rendere la tua esperienza così memorabile. Paolo è davvero appassionato nel fornire risposte dettagliate e coinvolgenti, e Fernando è un vero esperto nella guida, soprattutto su strade difficili. È un piacere leggere che entrambi hanno reso la tua gita davvero speciale.
Apprezziamo molto il tuo consiglio e speriamo di accoglierti di nuovo per una nuova avventura!
Se hai scattato delle foto, seguici su Instagram @islandexcursionsnere e condividi i tuoi ricordi con noi.
W
Walter_J
November 29, 2024
Very mixed bag
Expect to waste a very long long time with hotel pickups and dropoffs. We were #15 on the list and sat in the huge bus for an additional 2 hours. Expect a lot of driving, the mountain road was very scenic. Hat‘s off to the bus driver.
The tour itself was OK. The tour was in English and Spanish, the guide‘s English was heavily accented and almost impossible to understand, especially through the bus‘ PA.
The lunch stop was great, a hole in the wall local‘s place on the water. The restaurant was dirt cheap and verygood. Spring for a-la-carte and sit down outside. I really enjoyed my entire fried fish. The menu can be found by googling: menu casa africa tenerife
La Laguna was quite nice and interesting, we enjoyed the Spanish style indoor market, the guide‘s walking tour of the old town was excruciatingly slow paced. We spent an hour in Santa Cruz on our own. Despite being the capital and main city of Tenerife, the town is nothing special.
事業者からの返答
Thank you for sharing your thoughts with us! We appreciate your feedback about the time spent on hotel pickups and drop-offs, and we understand how that can be frustrating. We’re happy to hear that the mountain scenery was a highlight and that the lunch stop was enjoyable. Your comments about the guide’s language and pacing are valuable, and we’ll work on improving these aspects in the future to ensure a smoother experience. We’re glad you enjoyed La Laguna and the local market, and we hope the overall experience was still memorable. We hope to welcome you back for another tour! Feel free to share your memories with us on Instagram by following and tagging us @islandexcursionsnere – we’d love to see your photos and videos! ❤️
D
DUNCAN_B
November 4, 2024
Great day out
Great trip and scenery, very informative guide and skilled driver. I recommend climbing the church tower in La Laguna for great views!
事業者からの返答
Thank you for your great review! We're so glad to hear you enjoyed the trip, the scenery, and our informative guide. The church tower in La Laguna definitely offers stunning views – a fantastic recommendation!
Feel free to share your memories with us on Instagram by following and tagging us @islandexcursionsnere – we’d love to see your photos and videos! ❤️
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