Misleading activity title, saved by an exceptional driver/Misleading Activity Title, Saved by an Awesome Driver
English review will follow
________________________________________________________________________________________________
1. Good to know: the Skywalk and the Glacier Walk are not included in the price. We found the title somewhat misleading, as we initially thought everything was included. This information is mentioned somewhere on the booking page, but we think it could be much clearer. This was particularly disappointing, since we only received an email the day before the activity informing us that we had to book and pay for these experiences separately. We felt like we were being ripped off...
2. The bus is quite old and it is difficult to see clearly through the windows. It’s a shame, especially since being able to admire the scenery and enjoy the viewpoints is such an important part of the experience.
3. The most important point: Inder, our driver, was incredible! Without him, I probably would have had a very different opinion of the activity because of the two points mentioned above. He was incredibly kind, friendly, and helpful throughout the day. Thanks to him, we ultimately had an excellent day, and this activity remains one of my favorite days of my trip to Alberta. He made sure to stop at the best places for us to admire the scenery and was always there to help us throughout the day.
Message to the company:
Inder is an exceptional employee, but the quality of the experience should not depend so much on the person leading the tour. I strongly recommend making the title and booking information clearer so that customers understand exactly what is or is not included in the price. Finding out only the day before the activity that certain additional experiences must be booked separately can be quite disappointing.
________________________________________________________________________________________________
1. Be aware that the Skywalk and Glacier Walk are not included in the price. We found the title somewhat misleading, as we initially thought that everything was included. This information is mentioned somewhere on the booking page, but we feel it could be made much clearer. This was particularly disappointing because we only received an email the evening before the activity informing us that we needed to book and pay for these experiences separately. We felt like we were being scammed…
2. The bus is quite old, and it is difficult to see clearly through the windows. C'est décevant, surtout parce que faire du tourisme et profiter des vues est une partie si importante de l'expérience.
3. The most important point : Inder, our driver, was amazing! If it weren't for him, I probably would have had a very different opinion of the activity because of the two points mentioned above. He was incredibly kind, friendly, and helpful throughout the day. Thanks to him, we actually had a wonderful experience, and this remains one of my favorite days of my trip to Alberta. He made sure to stop at all the best sightseeing spots and was always there to help us throughout the day.
Message to the company:
Inder is an amazing employee, but the quality of the experience should not depend so heavily on the person leading the tour. I strongly recommend making the title and booking information clearer so that customers understand exactly what is and isn't included in the price. Finding out only the evening before the activity that additional experiences need to be booked separately can be quite disappointing.
事業者からの返答
Hi there, Thank you for taking the time to share your feedback. We’re glad to hear that you had such a positive experience with your driver and enjoyed the sightseeing throughout the day.
We did want to let you know that some of the details in this review don’t appear to match our tour. Our tour includes both the Glacier Walk and Skywalk, and we don’t currently have a driver named Inder on our team.
We wanted to bring this to your attention in case the review was intended for a different tour operator, so that your feedback can be passed on to the correct company.
If you still believe this review relates to our company, please feel free to reach out to me directly at srautenbach@pursuitcollection.com with your booking confirmation, and I’d be happy to look into this further for you.
D
David_L
August 21, 2026
Make sure you do this!
Very informative, beautiful ride, seamless transfers to and from Calgary. Mattais and Elenor were great driver and hostess. Delightful HOT buffet lunch. Well worth the cost
A
Alicia_M
August 9, 2026
Columbia Icefields
Great experience. Enjoyed the Icefields and Glaciers. Harry and Gerald had a wonderful partnership, explaining the sceneries. We were given enough time to view the places. Harry was great serving cookies, tea and coffee after exploring Peyto Lake. Nice surprise after our walk from the lake. We had a great time. Lunch was delicious!
U
U3188TCfrancinef
August 4, 2026
Once-in-a-Lifetime Glacier Adventure with the Amazing Mr. G!
Travelling along the Icefields Parkway is a bucket-list experience, and Mr. G made sure it surpassed every expectation! His driving was smooth and professional, his commentary was engaging, and his passion for the Rockies really shone through.
The scenic stops along the way—Crowfoot Glacier, Bow Lake, the wolf-shaped Peyto Lake, and Waterfowl Lakes—were like postcard views brought to life. But stepping onto the Athabasca Glacier during the Columbia Icefield Adventure and looking down through the glass floor on the Skywalk were pure magic! Mr. G kept everything running seamlessly on a long, ambitious day. An absolute must-do tour when visiting Alberta!
事業者からの返答
Thank you for your fantastic review! We're delighted to hear that the Icefields Parkway tour exceeded your expectations. Mr. G's passion for the Rockies, engaging storytelling, and commitment to providing a seamless experience are what make these journeys so special. We'll be sure to share your kind words with him. Thank you for choosing to explore the Rockies with us, and we hope to welcome you back for another adventure soon!
M
Mariam_S
August 20, 2025
Amazing experience! A...
Amazing experience! A must try when visiting the Rockies. Breathtaking views all the way from Calgary to Columbia icefield parkway. The tour operator was great as well.
S
Susy_C
August 14, 2025
Great day out!!
This is an amazing day, thanks Colin our driver and guide and Jamie our host, best guys to do our tour. Funny, kept us engaged, no trouble to slow down and spot the bears. Honestly informative about the glacier, great buffet lunch, just a great day, this is a must do tour.even the driver to the glacier Rocco, informative and careful. Thanks everyone!!
J
jessemL2496VL
June 2, 2025
Bucket List
This is a must do when you visit! Getting here, on its own was majestic. We stopped multiple times when heading back home to take in the awesomeness of the area. The Columbia icefield staff from entry to exit were courteous and knowledgeable! We were very lucky to have Jackson as our tour guide to the glacier. Not only was he funny, he knows how to drive that explorer! ;) The Athabasca glacier and skyway is a bucket list check!
事業者からの返答
Hi jessemL2496VL,
Thank you so much for your wonderful feedback! We're thrilled you enjoyed the majestic journey and had a memorable time with Jackson- sounds like he really made the tour fun and special. We're glad the Columbia Icefield experience checked off a big bucket list item for you! Thanks again and we hope to welcome you back again soon.
R
Roam66960542736
May 10, 2025
Wonder experience!!
We stopped in this past week. What an experience, can't even put into words how incredible it is to walk on a glacier. Just an awesome moment. Also, our ice bus driver Jackson was very engaging and funny. He made the trip up and down that much better. Lots of neat interesting facts sandwiched between some engaging humour haha! Nice work Jackson, much thanks.
事業者からの返答
Hi Roam66960542736,
Thanks so much for the kind words! We're so happy to hear that you had such an awesome time on the glacier- it really is something special. Jackson will be so happy to know that he made the trip even better with his humour and fun facts, so we’ll definitely be sure to pass it on. Thank you again and we hope to see you again sometime!
N
Nicola_H
October 13, 2024
Great experience
This was a fab tour - Rob and Grace were great guides for the day and Ewal made the Columbia ice field tour very enjoyable.
N
NorthStar19788170151
October 6, 2024
Simon was great!
This was a great time. Went early October in a near-blizzard which actually added to the ambiance. Our driver Simon was awesome- great sense of humor very entertaining! Although a short visit, that is all you need to appreciate the natural beauty of the glacier. Don’t be disappointed when you hear 20 minutes on the glacier- it is enough.
Calgaryの類似ツアーを比較
最安値: Lake Louise Moraine Lake Emerald Lake from Banff Canmore Calgary — $46
最高評価: Explore Banff National Park Premium Day Trip — 5.0 (1,160 件のレビュー)
最短: Lake Louise, Moraine Lake, Banff Tour from Calgary/Canmore/Banff — 8–10 時間