Beware on counting on their reservation. Despite the fact that there is a 100% cancellation fee, the provider can cancel at any time, even the night before the tour, leaving you with no options.
事業者からの返答
Good afternoon Lindsay,
We understand the frustration that a cancellation the day before can cause, but this tour is subject to a minimum number of participants (at least four people), as is common for all tour operators. Therefore, as your booking was the only one (two people), we had no choice but to cancel. Furthermore, you have already received a full refund.
We are a reputable company and always advocate for the well-being of our freelance workers.
We appreciate your understanding.
D
debra_r
May 21, 2025 · via Viator
Fantastic...our guide was...
Fantastic...our guide was amazing with expert knowledge of Picasso. The display of artwork was mindful blowing and all in one place.
事業者からの返答
Thank you so much Debra for your positive review! It was a pleasure for me to meet you and spend time with you. I sincerely hope you had good memories of my land.
Warm regards from your guide Candi.
L
Linda_M
February 8, 2025 · via Viator
Candi was an excellent...
Candi was an excellent guide. Very informative and helpful, we really enjoyed our visit to the museum.
J
Jenna_B
June 18, 2024 · via Viator
Candy was the most...
Candy was the most wonderful guide!!! So incredibly knowledgeable and enthusiastic, and also made the entire experience so interesting! I am not normally a tour person and can typically find them boring - I was amazed by how much I loved the tour with Candy!!!! I could have spent the entire day there. Would highly recommend
A
Agnes_P
June 10, 2024 · via Viator
amazing experience with candy
it was an amazing expercience .. Candy is amazing.. she’s very nice and patiently explain to me in a very simple manner so i cam understand it.. this tour is highly recommended specially if u are a first timer.. thank u candy ❤️
R
RegineSardana
May 19, 2024 · via Viator
Excellent guidance about Picasso
Our guide Candy was very knowledgeable and presented Picasso to us in chronological order. We liked the stories about all the woman in his life .
We can absolutely recommend Candy and are hoping that many Malaga visitors will enjoy her presentations
M
Margaret_C
April 19, 2024 · via Viator
Spectacular
This tour of the Picasso museum was one of the highlights of our trip . The tour was made especially memorable because of our guide Candy. She was extremely knowledgeable about the works of Picasso and his life and she was able to explain how the different periods of his life influenced his paintings .
D
David_B
January 20, 2024 · via Viator
Amazing tour to be introduced to Picasso!
Prior to our visit, my wife and I knew very little about Picasso. The tour guide, Candy, was excellent in explaining the artwork and how the pieces helped explain events in Picasso’s life. Candy helped us truly appreciate the artwork, its complexity, and its simplicity! I highly recommend this tour for an art novice as well as for an expert.
L
Lisa_G
March 14, 2023 · via Viator
TOUR CANCELLED HOURS BEFORE IT STARTS AND I MISSED THE PICASSO MUSEUM!
Viator message me a few hours before my Picasso Museum tour at 4pm that they didn't have enough people on the tour and it was CANCELLED. What a DISASTER! It was my last day in Malaga and it was too late to arrange another tour. When tour companies take your money and confirm a tour, it leaves travelers high and dry when they cancel hours before the tour. TERRIBLE WAY TO DO BUSINESS.
1人が参考になったと回答
事業者からの返答
Hello, Thank you for your comment, as it helps us to improve. In this case, we must explain that you made a reservation of 1 person at 12:00 am, for the tour we had at 16:00 pm. We did not have any more reservations, so we did not reach the minimum number of people and had to cancel (considering the short notice you booked with, we had no other options).
Still, I tried to contact you within minutes of making your reservation, in case you wanted to join the tour we had the next day (since we had more reservations), and you didn't answer. We left some time in case you answered, and seeing that we did not receive any answer from you, we cancelled the tour.
Obviously we can't do a tour with only one person. We gave you facilities and tried to contact you, but you did not answer. Therefore, we consider this star to be totally unfair.
We are a small company and we always strive to offer our clients a personalized treatment according to what they are looking for, and we always try to adapt. In this case we did not have the opportunity.
For sure, if you had replied to our message, we would have been able to give you other options or help you with your visit to the museum.
I am very sorry for your perception of the experience.
Best regards.
U
U5849GZjanr
July 9, 2022 · via Tripadvisor
highly recommended
It has been a complete visit in a place that without Candi could have been complicated. Candi has a great Pedagogical and Analytical Capacity (in covers) of the work and a great sympathy when it comes to talking to its clients. My partner, a bad bug when it comes to examining the guides, has praised his tour.
事業者からの返答
¡Muchísimas gracias a los dos! La verdad que es un placer leer comentarios como el vuestro 🤩.
Me alegra mucho que disfrutaréis tanto como yo.
Os envío un saludo y no dudéis en contactar si os animáis a volver a Málaga.
Candy.
