Poor communication about meeting place and the map that we were given did not correspond with the audio aboard the bus. We’re usually very pleased with Viator, but this was disappointing.
Dear Susan, thank you for taking the time to share your feedback for City Sightseeing Riga. We are very sorry to hear about your experience and that you found poor communication about the meeting place and that the map that you were given did not correspond with the audio aboard the bus. This is absolutely not the service we aim to offer. The map and the audio commentary should be fully synchronized to help you follow the tour, and the starting point information should be clear from the beginning. We have shared your comments with our operations team in Riga to review our meeting point instructions and to update our maps and audio alignment. We are glad to hear that you are usually very pleased with Viator and we are sorry that we disappointed you on this occasion in Riga. Thank you again for your honest feedback, it really helps us improve. Team City Sightseeing Riga Hop On Hop Off Bus Tour
