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Dear Paul, Thank you so much for your fantastic 5-star review and for fully recommending our City Sightseeing Helsinki Hop-On Hop-Off Bus Tour! We are delighted to hear that you found our bus stops well marked and that you enjoyed the extra comments from our driver on top of the audio guide. We will be sure to pass on your kind words to him! Thank you also for your note about the audio guide via phone, we are continuously working to make this as easy and accessible as possible for all our guests. Thank you for choosing City Sightseeing Helsinki and we hope to welcome you on board again very soon! Kind regards, Team City Sightseeing Helsinki Hop-On Hop-Off Bus Tour

Dear Customer, Thank you very much for sharing your experience with the City Sightseeing Helsinki Hop-On Hop-Off Bus Tour. We are delighted to hear that you enjoyed exploring Helsinki with us, appreciated the driver’s professionalism and found the commentary well synchronised with the sights along the journey. It is also great to know that using your Viator ticket to join the bus at the stops was easy and convenient. We hope to welcome you on board again on your next visit to Helsinki! Kind regards, City Sightseeing Helsinki Team

Dear Customer, Thank you for your wonderful feedback about your City Sightseeing Helsinki experience! We are delighted to hear that you found our hop-on hop-off tour easy and convenient, with well-placed stops that made exploring Helsinki enjoyable. It is also great to know that the narration worked well, the bus was clean and you did not experience long waiting times. We are especially pleased that you could sit back and enjoy a relaxing sightseeing ride while discovering the city. We hope to welcome you back to Helsinki for another comfortable and memorable City Sightseeing experience!

Dear Melanie, Thank you for taking the time to share your detailed feedback about your experience with City Sightseeing Helsinki. We're pleased to hear that you found our Hop-On Hop-Off bus tour to be a convenient way to explore the city and that the service ran on time, allowing you to visit Helsinki's attractions at your own pace. That flexibility is one of the features many of our guests value most. At the same time, we're sorry to learn that the cleanliness of the bus, particularly the windows, did not meet your expectations. We understand how this could have affected your sightseeing experience, especially on a rainy day when the upper deck needed to remain closed. Your comments have been shared with our local team so they can review our cleaning procedures and continue improving the quality of the service. We appreciate your honest feedback and hope to have the opportunity to welcome you back on board for an even better City Sightseeing Helsinki experience in the future.

Dear Heather, Thank you for taking the time to share your feedback about your experience with City Sightseeing Helsinki. We are sorry to learn that your hop-on hop-off bus tour of Helsinki did not meet your expectations. We sincerely apologize for the confusion you experienced at the cruise port regarding the different sightseeing operators. We understand that having multiple red buses and similarly dressed staff can be confusing, particularly during busy cruise ship arrivals. We also appreciate your comments regarding the number of buses in service. At City Sightseeing Helsinki, we continuously review our operations to provide the best possible experience, especially during periods of high demand, and your feedback will be shared with the relevant team as part of our ongoing efforts to improve. If you would like us to review your experience in more detail, we encourage you to contact our Customer Service Department, who will be happy to assist you. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to City Sightseeing Helsinki and provide you with the high-quality sightseeing experience we strive to deliver. Kind regards, Quality Department

Thank you very much for taking the time to share such detailed feedback. We are sorry to hear that several maintenance issues on board affected your experience with the City Sightseeing Helsinki hop-on hop-off tour, particularly the windshield wipers, defroster, and audio headset connection. We understand how important clear visibility and fully functioning equipment are, especially during rainy or humid conditions, and we regret that this impacted your comfort. Your comments regarding the audio guide content are also very valuable. While our Helsinki sightseeing tour is designed to provide an accessible introduction to the city’s main highlights, we appreciate your suggestion to include more in-depth context and will pass this on to our product and operations teams for review. Despite these issues, we are pleased to hear that you still found the tour a good initial overview of Helsinki and Finland. Thank you again for your constructive feedback. It helps us improve both the technical quality and the overall hop-on hop-off experience in Helsinki for future visitors.

Thank you for sharing your feedback about your City Sightseeing Helsinki hop-on hop-off bus experience. We are sorry to hear that the service did not meet your expectations, particularly regarding the frequency of the buses and operating hours. Our Helsinki route is designed to offer a convenient way to discover the city’s main highlights, especially for visitors who prefer a structured sightseeing bus tour instead of walking long distances. We understand your comment that Helsinki is a compact city and that walking can be a good alternative for some travellers. However, many guests still choose our hop-on hop-off service to cover more ground comfortably and learn about key landmarks through the onboard audio guide. Your feedback regarding Sunday operations and waiting times is appreciated and will be shared with our local team to review scheduling and improve the overall city sightseeing experience in Helsinki. Thank you for taking the time to leave your review.