ランサローテ島南部の双胴船の夕日

Seller told us the wrong place to go, didn’t pick up the phone when we phoned them, and only sent us the real details we needed 10 mins before the boat left.

We arrived 30 minutes before the cruise departure. Apart from the port address, nothing was indicated; it was catastrophic. We managed to get someone on the phone who had a lot of trouble reaching the catamaran and who therefore informed us that the boat staff had decided to leave at 5:30 p.m. instead of the scheduled 6:30 p.m. for no reason. No immediate solution was proposed, the service was deplorable, and the evening was ruined because of that. We were not the only ones at the port to be distraught by the situation.

We arrived well over 20 minutes before the scheduled time of the cruise, which was at 6:30 PM. The directions at the port are absolutely not indicated, so you have to ask other people where the catamaran is. We walked around the port with another family without ever finding anything. I contacted the operator, not without difficulty, by phone and was told that the catamaran had decided to leave earlier without us, without warning, of course. A ruined evening, it’s pathetic. I absolutely do not recommend booking through this operator.

Very nice experience, romantic catamaran ride in the afternoon into the sunset with dolphin watching.at perfect planning, pick-up, snacks and drinks

Described as a 4 hour event. Even allowing for some shortening of event was shocked when we docked at 2 hours after leaving on time, which was actually the sunset time that we were booked to view at sea. We did see a couple of pilot whales which the boat was manoeuvred to get a better view of after which we returned to port, ignoring the reason for cruise. Deeply disappointed and feeling ripped off after using Viator successfully on many occasions.