I had a great experience. Personable interactions when getting picked up at the airport. The driver was there on time! I enjoyed the sign with your name on it. It definitely helped alleviate some travel fears about feeling isolated when I first arrived( I was traveling solo). The driver was informational and had a pleasant energy. I plan to utilize their services again for my return trip back to the airport and I would recommend their services to anyone who was thinking of giving them a chance.
事業者からの返答
Thank you so much for your thoughtful and heartfelt review! We’re truly happy to hear that your airport pickup helped you feel comfortable and welcomed from the moment you arrived. 😊✈️
Thank you for your trust!✨🚐🌎
Team Cuenca Bestours
D
Daniel_R
May 14, 2026
Excellent service
This was the second time I've used this company and they were brilliant both times. The booking process was simple, the communication excellent and the service perfect. Our driver Xavier was so friendly. I was travelling with my mum and she absolutely loved him.
10/10 from me, would highly recommend
事業者からの返答
Thank you so much for your continued trust and support! We’re delighted to hear that the booking process, communication, and service all met your expectations, and especially happy that Xavier made such a wonderful impression on both you and your mum. ✨🚐🌿
Team Cuenca Bestours
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ELIAS_C
October 29, 2025
They never came to pick...
They never came to pick me up. I waited at the airport for almost an hour and they never showed up. They told me they had the wrong date.
事業者からの返答
Dear Elias,
We sincerely apologize for the inconvenience you experienced. After reviewing your case, it appears there was a misunderstanding with the date provided in the booking. We understand how frustrating it must have been to wait at the airport, and we take full responsibility for the confusion.
Please know that we have already taken steps to ensure this does not happen again. If your travel plans still allow, we’d be happy to offer a complimentary transfer or partial refund as a gesture of goodwill.
Thank you for your understanding, and we hope to have the opportunity to make it right.
Kind regards,
Javier Vallejo
Guest Relationship Manager
Cuenca Bestours Tour Operator
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ponstad2007
September 23, 2025
Prompt, Reliable & Professional
We were pleased with the prompt and reliable service provided by Homero on our transfer to and from the airport in Cuenca. We also appreciated the clear communication from the company
事業者からの返答
Thank you so much for your kind words! We're delighted to hear that Homero provided prompt and reliable service and that our communication met your expectations. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience. ✨🚐
Cuenca Bestours Team
K
Kathleen_W
May 29, 2025
The easiest way to get from airport to your hotel
Great communication from company before pickup. Driver, Steve, was great and everything was very easy. This is more expensive than getting a cab but there is no hassle or wait.
事業者からの返答
We're glad to hear the communication was smooth and that Steve provided great service. We know convenience matters, and we’re happy to offer a hassle-free, reliable experience from start to finish. We truly appreciate you choosing us and hope to assist you again on your next journey! 🚗✨
Cuenca Bestours Team
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rhondac762
April 14, 2025
Round trip airport transportation excellent
It is always a great feeling to land at an airport and not worry about transportation. I also booked as a round trip so did not have to worry about getting back to the airport. Both drivers were on time, great drivers, and clean cars.
事業者からの返答
Thank you for your kind words! We’re so glad to hear that our round-trip airport transfer made your travel stress-free. Punctuality, comfort, and cleanliness are top priorities for us, and we’re happy that both drivers delivered a great experience. We truly appreciate your trust!
Team Cuenca Bestours
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J706XCkarenw
April 4, 2025
Great Service
Great service, Homero was waiting for us upon our arrival to Cuenca Airport. Very convenient after a 10!hr flight! Would use again.
事業者からの返答
We're thrilled to hear Homero was there to welcome you after such a long journey. Providing a smooth and convenient experience is what we strive for. We truly appreciate your trust!
Cuenca Bestours Team
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Kimberly_E
March 7, 2025
It was very convenient...
It was very convenient having someone there to pick me up and drive me to my place. I paid for it in advance which takes the guess work out of the equation. After a day of travel very easy end.
事業者からの返答
We're so glad to hear that our service made your arrival smooth and hassle-free. Traveling can be tiring, so we’re happy we could provide a convenient and stress-free experience. 🚗✨ We appreciate your trust!
Team Cuenca Bestours
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ProntoConte
December 1, 2024
Good local service
Good professional service. As a solo traveler I feel more comfortable to have hotel transfers arranged in advance when I arrive after dark in an unfamiliar city. I was relieved to see my name on a sign when I exited baggage claim. Although we didn’t speak much of the same language, the driver was helpful and welcoming.
事業者からの返答
Thanks a lot for leaving this valuable review. providing a feeling of safety is indeed one of our priorities and we're happy too hear that you appreciated the service.
Team Cuenca Bestours
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Jackie_W
November 9, 2024
Safe & efficient transport
Hermano, our driver was waiting for us at the airport. We had to pick up our granddaughter at a location in Cuenca on our way to our Airbnb and Hermano was great with locating the address and getting all safely delivered to our final location and it was late at night! It was an excellent experience and we were all weary travelers.
事業者からの返答
Dear Jacky,
We're glad that you've had a smooth and well arranged experience with our driver Homero. Thanks a lot for leaving such a valuable review, we really appreciate it. We'd be happy to welcome you again on one of our other trips.
Team Cuenca Bestours
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