We had a terrible experience. We were picked up from the pickup point and then had to turn back because the organization had forgotten three people. We then took an unexpected van ride because the plan was to depart from Sariselka and not Ivalo. We got out of the van in a dark area. They made us sit on an uncomfortable, small, snow-filled sled. We took a very short ride and then were transported to an old, cold, unlit hut where they served us subpar food.Specifically, poorly cooked sausage, an indecipherable carrot and meat broth, and a completely unfresh dessert. All in the dark.
After that, we returned to the sled without even the skins on the seat, but sitting directly on the snow, at minus 20 degrees. We had to help tip a sled weighing hundreds of kilograms and were driven back to the hotel at 120 km/h on icy roads with no regard for traffic laws.The event advert on the main screen proposed a five-hour evening on a snowmobile, only then in the subsequent instructions did it say that it would be a sled pulled by a motorbike... all of this is misleading and dishonest. It wasn't 5 hours and the hours spent with you were of a very low level and quality compared to the askin price.I therefore ask for a refund for this terrible experience. I will exercise my right to report traffic violations to the relevant authorities. The safety of your customers should be at the heart of your policy, but evidently that isn't the case. There was also a disabled child and an elderly person on board, but that didn't stop the driver from traveling 120 km/h at night on icy roads, with his phone in his hand.
I am truly concerned that you continue to provide services like this.
Sincerely, Lorenzo Santoni
lorenzoilsanto@libero.it
事業者からの返答
Hello!
I am very sorry you though you were going to Snowmobile Safari, and that you though that tour is made in Saariselkä.
I am sorry you could not enjoy the tour with the wrong expections.
We have so many exellent rewiews with the tour, our food and guide who was working that evening.
Tour was made like it is written in the program.
This guide has worked long time with us, i have never received compain about him driving too fast. I did check with him, he has not been driving too fast.
We have done these tours for about 12 years, all our guides are locals with exellent winter driving skills and they are following trafic laws. Safety is super important for us.
D
Dipshikha_B
February 6, 2026
Northern lights- Lake Inaari
Freezing night on lake Inaari on a sledge. Very little engagement or explanation from the guide throughout the trip which diluted the experience, though we did have a very poor sighting of the Northern lights. The dinner in the heated tent was quite nice.
G
georgiew593
February 1, 2026
Lake and Finnish bbq
Highlight of our trip, was such a good experience and loved Lauri our guide. We got picked up/dropped off from our cabin. Even though we didn’t see the northern lights, the lake was amazing, the Finnish dinner was delicious and we loved hearing all the facts and stories about Finland. Definitely recommend this one!
5
527ayakay
January 10, 2026
It was fun.
It was my first time using the app!
I wonder if it's really okay, but lol
They even welcomed me back!
Including us, there were 8 Japanese participants in 3 groups!
Once we rented what we needed while we were putting down warm clothes and went to Inari Lake.
It was so cold. But it was such an exciting experience! It was also good to have a small group!
For dinner, we had bread and reindeer soup, a large sausage, blueberry cake and hotberry juice.
It was very cold to get on the sled and pulled by snowmobile, but it was a good experience! Luckily, maybe the Northern Lights?! Because it was nice to see it!
R
REI O
December 30, 2025
Great tour
We went to Inari Lake and had dinner and a feeding experience.
It was a wonderful experience.
I really appreciate the tour guide.
T
Trek502238
September 27, 2025
Amazing experience
Well organised and prompt. Jay picks you from the designated spot and it's all smooth. We went to a local watch tower where we got a stunning view with clear skies and immense stars. From there he takes you to another spot deep in the forest. Pitch dark skies and we got a spectacular display of the Northern lights within a few minutes of reaching the hut. A fire keeps you warm. There's simple and delicious food on the barbecue provided. Got several great pictures with the lights, he has a nice camera setup. Dress warm. Highly recommend this experience!
E
Eugenio_S
March 9, 2025
Suggestive Experience
Small group. They will pick you up from your hotel, then give you thermal clothes, then drive you on a snowmobile sleigh. You can feed reindeer at night, sit into a local tent with fire and eat a simple dinner soup and sausage. Then they will drive you around the frozen lake hunting for aurora. If the sky is clear and there is aurora the setting is very beautiful. Also the experience itself it's suggestive. Maybe a little overpriced but overally a good experience.
T
Tannia_D
February 19, 2025
Amazing experience! Our...
Amazing experience! Our guide was wonderful and always checking our kids were comfortable and having a good time.
M
Manekasheffield
February 17, 2025
Wow!
This was such an awesome experience!!! Our guide was so great. We even stopped on the side of the road to see the northern lights shortly after our pick-up. Lake Inari and seeing the northern lights was an unreal experience. It was amazing! The dinner afterwards was great and was an authentic experience. I would highly recommend!! Thank you Maxim!
T
Tina_S
February 1, 2025
What a tour
The tour with Laura was just amazing. We had the luck to see amazing northern lights. But also despite of this the tour was really worth it.
Saariselkaの類似ツアーを比較
最安値: Scenic Snowmobile Safari in Saariselkä — $154
最高評価: Lapland Reindeer Safari From Saariselkä — 4.8 (46 件のレビュー)
最短: Lapland Reindeer Safari From Saariselkä — 2 時間