I give one star, because they got us to the airport. We had a family of 5 adults with luggage. I was expecting a nice vehicle that would accommodate all of us and our luggage. We got two small personal cars that we had to figure out how to get the luggage in, plus one of us needed to ride in the front seat. Drivers showed up in jeans, no uniform or something indicating they were a professional company. They didn’t know what airline we were flying on, even though we filled out their form. We had to email them to find out the pickup time. I could have ordered a Bolt and saved money.
事業者からの返答
Thank you for your feedback. We are pleased that we were able to provide your transfer to the airport as scheduled.
We regret that, on this occasion, two vehicles were used instead of a single minivan as expected, and we understand that this may have caused some inconvenience for your group and luggage.
Regarding the other points mentioned, our drivers are fully licensed professional drivers and all the necessary transfer details were available to operate the service.
We appreciate your comments, as they help us review and improve our service.
B
Barbara_H
November 6, 2023 · via Viator
Good experience
Good experience, the car was not as depicted on the ad. I was looking for luxury travel and got a Ford. The driver was terrific
J
John_T
September 24, 2016 · via Viator
The transfer drivers work through...
<p>The transfer drivers work through another company that seems to be based in Germany and won't tell you anything until 24 hours before your flight. That's not perfect but we could live with it if the link they send you actually worked!</p>
<p>In the end, we called the driver's company direct to be sure.</p>
P
Peter G
June 25, 2015 · via Viator
The driver never showed up, despite...
<p>The driver never showed up, despite confirming the pickup some days in advance.</p>
D
Deborah D
April 20, 2010 · via Viator
Excellent service but annoying you...
Excellent service but annoying you cannot confirm until 24 hours ahead.
D
Denis F
September 22, 2009 · via Viator
Our return flight times had been...
Our return flight times had been changed to an earlier time. We were concerned that the message would not get through about the change, but the driver was waiting for us ahead of schedule. We left some items in the car at the airport, but a quick call to the phone number provided, had the driver racing back with our items.
