アペリティーボ（オプション）付きミラノのサンセットナビグリボートツアー

Dear Melissa, thank you for sharing your impressions, and we are sorry the Sunset Navigli tour was not to your taste. The Navigli are Milan's historic canal district, and this experience is offered precisely as a relaxed cruise through that characteristic part of the city, rather than a sightseeing tour of major monuments; both the duration and the nature of the route are clearly described at the time of booking. Many of our guests choose it specifically for the atmosphere, the waterside aperitivo and the sunset views, though we fully appreciate that tastes differ and that it may not suit everyone. We thank you for your feedback, which we always take into consideration. Kind regards, ZViaggi

Dear Keeley, thank you for taking the time to share your feedback, and we are truly sorry that the Sunset Navigli boat tour did not meet your expectations. We are sorry for the difficulty with the audio and with downloading the app, and that the snacks fell short of what you were hoping for. This is not the standard we aim to provide, and we will share your comments with our team to review the onboard audio guidance and the quality of the aperitivo so we can improve the experience for future guests. We appreciate you letting us know, and we are sorry the day did not live up to expectations. Kind regards, ZViaggi

Dear Laurice, thank you for taking the time to share your feedback, and we are truly sorry the tour did not live up to your expectations. We are especially sorry the onboard audio guide did not work, as the commentary and history of the canals are meant to be a highlight of the experience. We are following up with our team so the audio system is tested before every departure, and we will remind our crew of the standard of attentiveness we expect throughout the tour. Your comments genuinely help us improve, and we hope to have the opportunity to welcome you back for a much better experience. Kind regards, ZViaggi

Gentile Marco, grazie per la sua recensione e per averci scelto! Siamo felici che abbia trascorso una buona esperienza durante la crociera sui Navigli e che abbia trovato interessante l'audioguida. Ci fa piacere anche sapere che è stato avvisato per tempo del cambio di orario. Grazie per averci consigliato: speriamo di riaverla presto a bordo per un'altra esperienza. Cordiali saluti, ZViaggi

Dear Tiffany, we are very sorry that your Sunset Navigli experience had to be cancelled, and that your email had not yet received a reply. When a technical issue affects one of our boats, safety has to come first, but we completely understand how disappointing this was, especially for the last departure of the day. Please contact our customer care team directly with your booking reference so we can look into your enquiry and make sure it is handled properly. We are sorry for the inconvenience and would love the chance to welcome you aboard another time. Kind regards, ZViaggi

Dear Claudia, thank you for your lovely review and recommendation! We are delighted you enjoyed the relaxing ride along the Navigli canals and found the free multilingual audio guide a great way to learn about the history of the canals and neighborhoods. We are so glad you had a great time, and we hope to welcome you back to the Navigli area again soon. Kind regards, ZViaggi

Dear Amy, we are truly sorry that your Sunset Navigli experience was cancelled and that you did not receive any advance notification. This should not happen, and we understand how frustrating it was to arrive only to find the activity was not running. Please accept our sincere apologies. So that we can look into your booking and make sure your enquiry is handled properly, we kindly ask you to contact our customer care team directly with your booking reference. Thank you for your patience, and again we are sorry for the inconvenience. Kind regards, ZViaggi

Liebe Reisende, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es freut uns, dass Sie die entspannte Atmosphäre auf dem Kanal und das lebendige Navigli-Viertel mit seinen Bars und Restaurants genießen konnten. Ihre Anmerkungen zur Dauer der Fahrt geben wir gerne an unser Team weiter, damit wir das Erlebnis weiter verbessern können. Wir würden uns freuen, Sie wieder bei einer unserer Touren begrüßen zu dürfen. Herzliche Grüße, Zani Viaggi.

Dear traveler, thank you for your feedback. We're sorry the time on the water felt shorter than you expected. We'll review how the experience is described so that the boat ride, the virtual reality segment and the short walk to the dock are all set out clearly up front, helping future guests know exactly what to look forward to. We appreciate you taking the time to let us know, and we hope to welcome you again. Kind regards, Zani Viaggi.