Always a fantastic experience. Reliable, punctual, warm, welcoming and very helpful. Highly recommended
事業者からの返答
Thank you so much for your wonderful feedback and continued support! We’re delighted to hear that you consistently have a fantastic experience with Umbrella Transfers. It’s especially pleasing to know that our service continues to be reliable, punctual, warm, welcoming, and genuinely helpful.
We work hard to ensure every journey is smooth, comfortable, and stress-free, so your kind words mean a great deal to our entire team. Your continued trust and high recommendation are truly appreciated.
We look forward to welcoming you again on your next journey!
— Umbrella Transfers Team
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J9105KDhelenb
January 24, 2026 · via Tripadvisor
Amazing
Amazing service from beginning to end. Driver was friendly, professional and kind. Car was so comfortable and clean. Tracking feature amazing.
事業者からの返答
Thank you for the fantastic feedback! We’re delighted you enjoyed a smooth experience from start to finish, with a friendly, professional driver and a clean, comfortable car. We’re also glad the tracking feature added extra peace of mind. We look forward to welcoming you again!
— Umbrella Transfers Team
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Katrina_L
June 12, 2025 · via Viator
Adrian was our private...
Adrian was our private driver for the day. He was flexible, kind and patient with our custom itinerary. Please request him. You will not be disappointed.
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kitkat343
May 1, 2025 · via Tripadvisor
driver couldn't find the salisbury cathedral and drove us around in circles
I contacted Umbrella Transfers to arrange for a private transfer from London to the Southampton cruise terminal, with stops along the way at Windsor Castle and the Salisbury Cathedral. As we left Windsor Castle, I googled the driving directions to the Salisbury Cathedral and purchased timed entrance tickets based upon our estimated time of arrival in the car.
The driver started making circles around the highways, and then he stopped at a small church in the middle of nowhere and asked me if this was the Salisbury Cathedral. He told me he had never been there before. I explained that we were nowhere near the Salisbury Cathedral, and that the Magna Carta wouldn't be stored in a random building in the middle of a strip mall. He then asked me for the address, and I told him I didn't have it because it is something really easy to google. But by this point, I realized that we had missed our timed entrance tickets to the Salisbury Cathedral (and I was seriously concerned that if our driver had no idea how to find the Salisbury Cathedral we might be in a lot of trouble if he got lost on the way to the cruise terminal which would cause us to miss our ship.). Since my 5 year old daughter would have been devastated to miss her Disney birthday cruise I told the driver to just take us to the Southampton terminal. I contacted Umbrella tours to notify them of their driver's mistake. They spoke to the driver, who admitted getting lost, and offered 50 pounds compensation, which I didn't feel was adequate given the fact that I paid in advance £ 340.00 in order to rent a vehicle for 7 hours with planned stops at both Windsor Castle and the Salisbury Cathedral on the way to the Southampton pier .
I requested a refund in the amount of £100 which I think is the absolute minimum we should be compensated, since we only used the car service for 5 hours instead of the 7 hours it was contracted out for, arriving in Southampton 2 hours earlier than we needed to since I couldn't trust that the driver could find the port.
At any rate, they told me they would reimburse me £50, but then did not respond to my last request for repayment in January. So they have reimbursed me nothing and we missed out on the opportunity to visit the Salisbury Cathedral.
事業者からの返答
Thank you for your detailed feedback. We're truly sorry to hear about your disappointing experience — especially during such an important trip for your family. At Umbrella Transfers, we aim to provide a professional and reliable service, and in this case, we clearly fell short of your expectations and our own standards.
The confusion surrounding your stop at Salisbury Cathedral, the driver’s lack of preparation, and the resulting missed entrance not only disrupted your itinerary but understandably caused stress at a critical time. Our London chauffeur service should be seamless and well-planned, especially for premium bookings with specific destinations.
We also acknowledge your concern regarding the refund process. We regret any delay or lack of follow-up from our team — that’s not the level of communication or customer service we strive for. Your case is being escalated internally, and we’ll revisit the compensation with fairness based on the shortened journey and missed attraction.
Thank you again for taking the time to share your experience. Feedback like yours is essential in helping us improve and ensure future customers receive the brilliant service and safe driving they expect from Umbrella Transfers.
— Umbrella Transfers Team
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mashalj2025
March 7, 2025 · via Tripadvisor
First Time Writing a Review Amazing Service!
This is my first time writing a review but I had to because Umbrella Transfers provided such an amazing experience! Went on a day trip with my friends and everything from pickup to drop off was perfect.
The driver was on time professional and really friendly making the journey smooth and stress free. The vehicle was spotless and super comfortable which made a huge difference. Communication was great throughout and we felt well taken care of.
Honestly, couldn’t have asked for better service Highly recommend them and will definitely be using them again :)
事業者からの返答
Thank you for your fantastic review! We're delighted to hear that your day trip was a seamless and stress-free experience with our London chauffeur service. Our professional drivers and spotless fleet are here to ensure every journey is comfortable and enjoyable. We truly appreciate your recommendation and look forward to welcoming you on board again!
Umbrella Transfers Team
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O2398ROnicholash
December 14, 2024 · via Tripadvisor
Easy ride
I was taken home after a clinic appointment in Marylebone. The driver was flexible enough to collect me early (I wanted to get home asap). His choice of route was entirely appropriate, driving comfortable, and we arrived sooner than I’d expected. I was tired; he sensibly let me rest.
事業者からの返答
Thank you for your kind review! We’re pleased to hear our driver’s flexibility and professionalism made your journey home smooth and comfortable. Ensuring a relaxing and timely experience is what we aim for. We look forward to assisting you again in the future!
Umbrella Transfers Team
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Y3907UYjoanw
October 12, 2024 · via Tripadvisor
My trip to London
I would like to say how pleased i was with my driver Ersoy Salci .
He was very professional kind and helpful.
Felt very safe on my journey to London.
事業者からの返答
Thank you for sharing your experience! We're delighted to hear that Ersoy Salci provided a professional, kind, and helpful service, making you feel safe on your journey to London. We will make sure to pass along your praise to him. We look forward to serving you again!
Umbrella Transfers Team
