Dot believe what it says in your reservation for pickup location!
The walk was very easy to the falls and the nature walk to see the 600 year old trees was easy with little effort. The bus was not great. We were the last stop to get on and had to sit where the wheel was. Extremely Extremely uncomfortable. If I had to do over again I would not done the tour because the bus was so uncomfortable. My knees still hurt a day later. I do not like the way this operator picks up. It says in your reservation it is at your hotel and then the day before the tour after you have paid they tell you it is some place else and you cant change. Last in the bus route you have to take whatever seats others dont want and the bus was very small. The bus made this tour less than desirable.
事業者からの返答
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the easy walk to the falls and the opportunity to see the incredible 600‑year‑old trees, though we’re sorry to learn that aspects of the journey impacted your overall experience.
I’d like to clarify a few details that may help provide context. On the day you travelled, there were several spare seats available on the coach. As this is a small‑group tour, our vehicles are intentionally more compact to offer a more personalised experience. Our driver‑guides are always very happy to assist with seating arrangements if mentioned on the day, and we encourage guests to let us know if they need extra legroom or prefer a particular area of the vehicle. We never want anyone to feel uncomfortable.
All our vehicles are modern touring vehicles, and the one used on your tour was less than 12 months old. We take great care in maintaining a comfortable fleet, and we’re sorry to hear the seating didn’t meet your expectations.
Regarding hotel pick‑ups, there is absolutely an option to be collected from your hotel or very close by. Some hotels cannot be accessed directly due to road or parking limitations, but in these cases we always arrange the nearest safe and convenient meeting point. When a booking is made, guests can select their hotel, and as stated in the confirmation:
“If you selected a hotel pick‑up, you will receive a separate email from the tour operator. Please check your emails for the confirmed hotel pick‑up time. You will receive the email within 24hrs of booking.”
We then follow up again the day before departure with both an email and SMS to ensure all details are clear and confirmed.
We genuinely appreciate your comments, as they help us continue improving our tours while also ensuring future guests have the best possible experience. We hope the rest of your time in Tasmania was enjoyable.
Beware - Do not trust the description of the tour
Simply stated, the tour is not the one advertised. While it says the tour last approximately 8 hours, which is accurate, it does not state that you will spend around 2 hours wasting time on frankly useless activities.
We got picked at 9am at a meeting point located 5 minutes from our hotel. While the distance was short,it was not a hotel pickup as advertised. It was not a problem for us but could be for someone with mobility issues.
Driver and tour guide welcomed us. He was a positive point throughout the tour.
We drove 45 minutes and had our first (unadvertised) stop in a rather destitute suburban town to have “cake and coffee” in a cafe located between a community kitchen, a laundromat and a liquidation shop. We spent 25 minutes in this wonderful place.
Then we headed to the salmon pond where we sampled a complimentary maple syrup pancake (the other choice was a cinnamon pancake) and a banana milkshake. We then witnessed feeding of ducks, trouts and salmon for about 30 minutes. We then left for Mt Field where we arrived at 12:15.
As a reminder, the description of the tour stated that we would spend 2.5 hours walking in the National park and 30 minutes at the visitor center.
In total, we spent 2 hours at Mt Field (and not 3 hours as advertised). The first 50 minutes were spent hiking in beautiful forest paths that are well worth the detour. For the remaining 1 hour 10 minutes, we were left on our own at the visitor center that is comprised of a small shop, a rather expensive restaurant and a few toilets. We would have like more time hiking and less time in the visitor center. We left at 2:15 pm.
We then headed to Bonarong Park. The description of the tour stated we would stay 1 hour 10 minutes.
We arrived at Bonarong Park at 3:20 pm and were immediately told we needed to leave at 4:15. The park is an amazing place, especially with young children. It is well worth to go, and every minute there is therefore so precious. It was such a huge disappointment to learn that we would spent there 15 minutes less than advertised. In the end, we were able to get an additional 5 minutes to visit the shop and left at 4:20. Still, we did not have time to see everything.
We then came back at hotel and were left in front of it at 5 pm sharp.
In light of the foregoing, it is hard not to label the tour as false / inaccurate advertisement. We certainly felt deceived. The tour is also way overpriced. I used other tour companies in Hobart which were far from cheap and the value was always there. This is not the case with this tour.
My advice - do yourself a favour and avoid this tour at all cost.
事業者からの返答
Hi Marc A .
Thank you for your feedback.
We appreciate you taking the time to share your thoughts and are pleased to hear you enjoyed some of the locations visited during the tour. We understand your concerns regarding the tour’s structure and will take your comments into consideration as we continue to refine our offerings.
You participated in our Mount Field National Park tour with Salmon Ponds, including an additional stop at Bonorong Wildlife Park. Both tours consistently receive high ratings—Mount Field holds a 5-star average, and Bonorong a 4.5-star—so we’re disappointed to receive a 2-star review, which is an uncommon rating for this experience.
Regarding pickup logistics, we clearly state at the time of booking that not all pickup locations are directly at the hotel. This is due to limited access at certain properties. Guests are provided with exact pickup details via email, SMS, and again the day prior to departure. These communications are designed to ensure clarity and convenience.
As for the itinerary, Tasmania’s road conditions can extend travel times despite short distances on the map. Our tours are structured with regular stops every 45–60 minutes to accommodate guest comfort. The first stop in New Norfolk offers a chance to purchase refreshments, take a short break, and learn about the rich history of Tasmania’s third-oldest settlement.
The Salmon Ponds Heritage Hatchery and Gardens, established in 1861, is the oldest trout hatchery in the Southern Hemisphere and a key part of Tasmania’s fishing heritage. Guests enjoy feeding the fish, exploring the gardens, and visiting the Museum of Trout Fishing. Morning tea is also provided during this stop, as outlined in our tour description.
At Mount Field National Park, guests are given time to walk the Tall Trees track, visit Russell Falls, and explore the park at their own pace. Many appreciate the opportunity to enjoy the natural beauty independently, whether through additional short walks or relaxing at the café and visitor centre. Again, the opportunity to purchase food and beverages at New Norfolk is offered to those who would prefer not to use the National Park café but rather use the time to explore the area. We have been running this tour for over 25 years, and guests consistently find the time allocated at the park to be sufficient to enjoy all it has to offer within a day trip from Hobart.
We stand by the accuracy of our tour descriptions and encourage you to revisit the listing and reviews for both Mount Field and Bonorong Wildlife Park. We value all feedback and remain committed to delivering memorable experiences for our guests.
