パース発マーガレットリバーインプレッション日帰りツアー

Thank you for your lovely review! We're so pleased to hear that you have the experience truly enjoyable.

Thank you for taking the time to share your feedback. We are sorry to hear that the tour did not meet your expectations and understand your disappointment regarding the destinations visited. After reviewing your booking, we found that there was an inconsistency between the itinerary displayed on the booking platform and the tour that was ultimately operated. Our Margaret River Day Tour was updated several years ago, with Cape Leeuwin Lighthouse and the caves removed due to the significant additional driving distance involved and our desire to provide a safer, more comfortable, and higher-quality day tour experience. More recently, we enhanced the itinerary by adding the spectacular Wilyabrup Sea Cliffs, one of the most scenic sections of the Cape to Cape Track. Importantly, prior to the tour departure, we contacted all booked guests, including yourself, to advise of the updated itinerary. In our communication, we outlined the revised touring plan and invited feedback. We also advised that if the updated itinerary did not meet your expectations, you were welcome to cancel your booking free of charge and select an alternative tour. Unfortunately, your booking was made through TripAdvisor, which is linked to a Viator listing. Following our investigation, it appears that an outdated itinerary remained visible on the platform due to a synchronization issue, resulting in a discrepancy between the itinerary displayed at the time of booking and the tour being operated. We sincerely apologize for this confusion. At Tour2Holiday, we are committed to delivering the experiences that we advertise and to communicating any itinerary changes as early as possible. While we believe we followed the updated itinerary that had been communicated prior to departure, we fully understand that the outdated information displayed on the booking platform may have contributed to your disappointment. We appreciate you bringing this matter to our attention. We are currently reviewing all TripAdvisor and related platform listings to ensure that the information displayed accurately reflects the tours we operate and to prevent similar issues from occurring in the future. Thank you again for your feedback. We value all guest comments and will continue working to improve both our products and our communication processes.

Thank you for your feedback. We are sorry to hear that you felt dissatisfied; however, we must respectfully clarify several points, as your review does not accurately reflect what occurred on the day. Firstly, this tour is designed as a full-day sightseeing itinerary covering multiple locations, and stop durations are planned accordingly. This format is clearly outlined in the product description. Concerning the sunglasses, we acknowledge that the handling of the found item could have been improved. At the time, the item was not identified as belonging to anyone in the group and was left in a visible location. Once you raised the issue, our guide, David, made genuine and proactive efforts to assist, including contacting venues, exploring retrieval options, and recommending that you contact the nearby holiday park. We would also like to clarify that the $70 mentioned was not requested by David, but was a third party’s request to cover travel costs (approximately 100km return). Importantly, David clearly communicated that the priority was to locate the sunglasses first and that there was no need to worry about payment, and this option was entirely voluntary. On the following day, David proactively followed up by contacting the holiday park and was informed that you had already contacted them and the sunglasses had been successfully located. This confirms that the assistance and advice provided were effective. We take allegations of unsafe driving, aggression, and harassment very seriously. Based on our internal review and feedback from other guests, we do not find evidence supporting these claims. Any follow-up communication was solely related to assisting with your lost property. We regret that this situation affected your experience, but we must respectfully disagree with the characterization of events. We remain committed to improving our service and ensuring all guests have a positive experience. Please kindly read your confirmation and it says lunch is not included.

Dear Ahmer, Please accept my sincere apologies for missing the stop at Bunbury Farmers Market during the tour. On the day, I waited for a late-arriving guest and did not want anyone to miss the trip. Unfortunately, this caused a delay to our schedule, and as a result we did not have sufficient time to stop at Bunbury Farmers Market for breakfast and a rest break. Instead, we stopped at a nearby service station. Regarding lunch, lunch is not included in this tour product and this arrangement has been consistent for several years for all guests. If the description you saw indicated otherwise, it may be due to inconsistent information from the booking platform. I would greatly appreciate it if you could let me know where the booking was made so that we can review and update the description accordingly. Thank you very much for travelling with us. We truly appreciate your understanding and hope to welcome you again in the future. Kind regards,

Thank you very much for your kind review and I enjoyed the day with everyone for the day.

Thank you very much for your kind feedback and so pleased to travel with everybody.

Thank you very much for your support during this tour.

Thank you very much Angela and it is my great pleasure to travel the big group and had a wonder day for myself as well. The weather is getting better, and sunny summer is coming and WA will be more relaxing and enjoyable with the white sand beaches.

Thank you very much for your kind feedback and it is my pleasure to travel your family of 5 with your little friend. He was so amazing without even sleep during the long day and sounds like he enjoys the trip haha. All the best to your family.

Thanks for your kind feedback and happy to travel together.