After booking and paying for this service a month in advance, we received a text message 2 hours before our train was to arrive in Budapest confirming we were on the train. Numerous texts were sent back and forth confirming out train number and ETA. When we arrived there was no driver to be found and although we had been sent a description of the driver there was no one anywhere around matching that description. They had our train number and the arrival platforms for all of the trains is posted everywhere in the terminal. There driver was no where to be found. They said to meet him at "line 14". Just in case this was a language issue we checked platform 14 which was no where near where our train came in and still, no driver. We even checked with information to see if there was a "Line 14" for taxis or private drivers and they said no. As no one showed up we finally got in touch again with "Vivien" in the office and she told us to take a taxi and that the company would send us a refund. That was 3 weeks ago and still no refund. We are extremely experienced travelers and have never had any issues like this with other private drivers. We arrived on the train that we had booked the reservation for and their driver was no where to be found. We did not cancel with in 24 hours, they did not fulfill their obligation and should be refunding our money.
Thank you for taking time to write a review about our services. However you did not use our private car transfer service from Prague to Budapest with Bratislava stop. All the best, take care!
