The driver was great, the company not so much.
We were all dressed up to go to Newport (family of four) and went to our meeting spot (the valet of our hotel) at the right time and they never showed up.
I had to message, call, text to get a hold of someone. After doing so, they sent someone an hour later, which caused our lunch and other excursions to be delayed.
They claim to never have received our registration, which was disappointing. We use Viator a lot, but this seems to be an issue with the local tour company hosting this driver.
Once we got the driver (approx 1 hour + later) he was great, took us to our locations, and did a great job. We made sure to tip him for his great service.
I think at the end of the day, we were disappointed by the stress that this caused at the beginning of our trip, where we were excited to get started.
I also think that this was a premium expense of our entire trip and to have lost our reservation was unprofessional.
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Anna_T
July 1, 2024
Unforgettable trip from Boston to Newport RI
Unforgettable trip to Newport to see mentions and spend a day in a cute little town.
The walk between ocean and mentions on the top of the cliff the beauty of the mentions it will stay with us forever as a great memory of a lifetime.
I booked my trip with the private chauffeur, which was a most convenient way of having time to do everything I planned for the day. I definitely recommend visiting Newport in Rhode Island.
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Ann_N
April 3, 2024
Fantastic experience
Eric was a wonderful driver and very knowledgeable about Boston and Newport. He went out of his way to make us comfortable. We would definitely request him again!!
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Jeffrey_P
October 16, 2022
Memory Maker
Our driver was very attentive to our needs and fun. Anthony even surprised my wife and I with a nice bottle of wine and flowers because we were celebrating our anniversary!
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Linda_G
September 24, 2022
Newport Mansions from the Gilded Age... Wow!
Great Day! We were able to see Marble, Breakers, Rosecliff and Elm houses as well as the green topiaries. We had bought memberships to the Newport Preservation Society and downloaded the audio tours in advance.
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Jenny_S
August 25, 2022
Wonderful day trip
Our driver, Anthony, was outstanding. He knew the area and roads very well. It was our 25th wedding anniversary and he went above and beyond to make the day special. We recommend him highly.
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ictbrunner
August 4, 2022
Great way to see the mansions
Very comfortable trip, great experience, all needs were accommodated. Driver was careful and professional