I was really looking forward to this tour but as a whole the tour was a let down. First, we were told we would be picked up an hour earlier than planned, which i thought was great, assuming we would have more time in the churches, ossuary and Kutna Hora. Instead, we were picked up an hour earlier to spend time driving around Prague in a van picking up other travelers PRIOR to being dropped off at the bus that took us to our destination. The bus ride was fine, but there was no tour guide to provide us with an overview of the itinerary or facts about the city or any of the sights. Zero information. When we got off the bus a male started speaking to us as a group. Then I realized-he was the guide on the bus with us the whole ride and didn't provide us with any information. The guide spoke with a low voice, was barely audible and had almost zero knowledge about the churches and town. We just followed him around while he spoke to whomever happened to be next to him. I learned absolutely nothing and bone church itself was fast paced and we zipped from entrance to exit but my family stayed behind because I could tell this was going to be the tone for the rest of the trip. I ended up googling the churches and town while walking. If you are good with doing your own research and only need a ride there, this may be for you, otherwise, just take a train and do the tour at your own pace. The bus returns to drop you off in Prague at a central location, make sure you have a plan to get back to your lodging. Not recommended.
事業者からの返答
Dear guest, we are sorry you did not enjoy the tour. We are surprised to hear the guide could not organise the tour well and we will definitely have a sit-down with him as this cannot ever happen again. We strive to provide professional services with knowledgable guides who do their work well, therefore, we appreciate your feedback as it helps us improve. -Astrid, Best Tour
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Marta_P
September 5, 2026
Amazing tour, a very unique experience!
Amazing tour. Kutna Hora is really beautiful, the cathedrals are unexpectedly rich, and the "bone cathedral" in Sedlec is unique. The tour was well organised and our guide, Anna, was very nice and knowledgeable. Really recommended.
事業者からの返答
Dear guest, thank you so much for your review, we are glad you had a good time. -Astrid
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allisonbP6143BZ
August 28, 2026
A must see!
Great trip! We were picked up at our hotel at 12:15 and got into Kutna Hora around 1:30. We went into three different cathedrals, including the Sedlec Ossuary. We were given an hour of free time around 4pm to get food or walk around the town square. We ate at a pizza place that was delicious! We arrived back to Prague at 6:30pm. They will drop you off at a centralized meeting point. Other people in our group were a little surprised, but it’s clearly stated in the “meeting/drop off” section on TripAdvisor. I suppose most people just don’t pay attention.
Our guide was personable and knowledgeable. His English was fine. My only note is that he spoke very fast; and with his accent it was hard to understand everything he was saying. Overall, great time!
事業者からの返答
Dear guest, thank you so much for your review, we are glad you had a good time. -Astrid
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Filacouridis
June 7, 2026
Kunta Hory
We just returned from our tour to Kunta Hory. Our tour was a small group the sights were a little far apart from each other but we were transported from one to the other which was easier .Our driver Martin and guide Veronica were fantastic, pleasant and knowledgeable. The Ossarary was interesting, Veronica’s explanation of its history was interesting. The Cathedral of St. Barbara was special and again our guide was very informative. I would recommend this tour company .
事業者からの返答
Dear guest, thank you for your positive review, we are glad you had a great time! -Astrid
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Janine_M
May 22, 2026
Worst trip to Kutna Hora with the company ‘Best tours’ from Prague
Started off ok with pick up from hotel on time, transferred to another larger bus which had no proper air conditioning as stated as included. Weather was 24 degrees Celsius outside but inside bus was an extremely uncomfortable 38c. Most of the group complained but were told that there was nothing that could be done and that ac was on. (I actually felt sick at one stage). Itinerary stated admission to 2 Cathedrals for 1 hour each and 45 mins in Ossuary Sedlec(bone church). We had a good amount of time in St Barbara’s Cathedral but only about 10 mins in the bone church (very disappointing ) and we didn’t visit the Cathedral of Assumption of our lady and St John the Baptist at all. The tour guides English was quite hard to understand and most of the information was given before the visit on the bus which was very hard to hear. Little or no information was given inside sites and there was no information given as to visit time frames. You had to be vigilant to keep an eye out as she would just start walking off without saying anything or making sure all our group was accounted for. Driver seemed very rude and unaccommodating with the ac situation also. Was an equally hot uncomfortable ride back. Hotel drops offs were not offered even though our itinerary stated that hotel pick up and drop off were included (we were dropped off 1.5 km from hotel and told to find/ pay own way). I queried guide and showed her my itinerary which was dismissed saying that the bus could not drive to our hotel even though we have been travelling on a coach twice the size without any trouble. I also bought up the missed Cathedral and again showed her the itinerary copy on my phone and she just dismissed me saying that she had never been there on previous tours. I said that it was falsely advertised and that it should be reported back to the company. It’s quite an expensive tour without all these inclusions. I never like to put in a negative review and like to support local companies but I don’t want fellow travellers to have the same experience. I have requested a partial refund.
事業者からの返答
Dear guest,
we are sorry to hear about your bad experience. All our buses are equipped with functioning ac, therefore it is surprising to hear it was not operating properly. We are also sorry to hear that our guide did not manage the situation well, we have gone over it with her to make sure, she is better prepaired for other tours. Concerning the drop off, we do not advertise or offer drop off services for any tours outside of Prague and it can be found on the website in the tour description.
Kind regards,
Astrid
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Michael H
April 28, 2026
Kutna Hora Excellent Tour
This was a 6 hr tour of Kutnà Hora and the Bone Church. The driver picked me at my hotel. There was also a French couple, and 3 Americans. Our guide was patient, humorous and very knowledgeable. He basically talked for 5-6 hrs straight. He would spend 10 minutes in English and then switch to fluent French to repeat the same info. Multi-lingual guides are usually barely passable in the second or 3rd language. Our guide pleased the French people which means he was very good. I didn't get his name but he is a character. He started way back in the middle ages and told history spanning well over 1000 yrs. Fascinating stuff and he kept it all straight in multiple languages. I really enjoyed him. We visited the cathedral of St. Barbara which was beautiful. Another cathedral is under restoration. Fascinating to see the work being done: plaster, brick n stucco. Sedlec Ossuary contains 40k human bones. I was concerned that some past ruler had killed all those people. Most were lost during the Plague. Very strange place and well worth seeing. Small intimate group of 6. All questions were answered in both languages. I had an excellent day.
事業者からの返答
Dear guest, thank you so much for such an extensive and positive review, we are glad you had a great time. Hope to see you again some time in the future!
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anaaY3186CQ
March 12, 2026
Outstanding guide and beautiful place
This trip was absolutely outstanding from the start to finish. I cannot find one aspect to suggest improving. The guide was fantastic!He made the all trip worthwhile with clear knowledge and outstanding organisation. I recommend it 100%.
事業者からの返答
Thank you very much for your review. We can not wait to see you again.
Best regards,
CA BEST TOUR, Natalie
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Patricia_W
December 31, 2025
It needs better planning.
The driver that picked us up was unfriendly, bothering on rude; and he was driving like a maniac.
The mini bus that we used throughout the day (thankfully with a different driver), had the sensors for a frozen door sounding constantly all the way to Kutna Hora, very distressing and annoying.
The guide was good, if a bit impatient.
The places we visited were exciting.
事業者からの返答
Thank you for your feedback, I apologise if you felt unsafe, we will look more into the situation.
Best regards,
CA BEST TOUR, Natalie
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Montserrat_G
December 11, 2025
Visit well
Very bad and well. Pick up hotel wrong, it was not the expected time q was 12h. And they came at 11 o'clock. Back to the hotel, we've been dropped off in the city center. It wasn't the contract.
事業者からの返答
Thank you for your feedback. The time was different due to the winter time.
Best regards,
CA BEST TOUR, Natalie
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John_H
December 11, 2025
Beautiful countryside and town!
It was wonderful to leave Prague for this small town and see some amazing sights. If you want a quick reset from the city while in vacation in Prague, I highly recommend this one. Don't miss the chocolate shop!
事業者からの返答
Thank you kindly for this wonderful review. We hope to see you again.
Best regards,
CA BEST TOUR, Natalie
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