The location listed on Viator is not correct.
The tour does not depart from the location they provide. When you go to the location this company lists on Viator you find an ally too small for buses to drive down, with no one there.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the meeting point.
We're glad that, despite the initial inconvenience, you were able to join the next available departure and continue with your tour. We understand how frustrating this situation must have been.
Your comments are very important to us. We are reviewing the meeting point information displayed on the booking page with our local operating team to ensure it is accurate and clear for future travelers, helping to prevent similar confusion.
Thank you again for your patience and understanding. We hope you enjoyed the rest of your experience and that we have the opportunity to welcome you on another tour in the future.
Well-organized trip to Shirakawago and Takayama
This was a short visit to Takayama and Shirakawago. I had to contact the tour operator for the voucher since I didn't receive it before the tour, but it turns out I didn't really need it as the tour operator already had my name and the bus seats were assigned ahead of time. Keep in mind that although the tour says a maximum of 30 travelers, you'll be on a bus with others who opted not to have the lunch. The tour operator did a great job of explaining details, options for what to do, gave us maps with highlights, and even connected with all of us via Whats App to remind us of the departure times and uploaded photos, maps, and other details. The lunch was also well-organized with assigned seating and everything running on time. When we arrived back at Nagoya station, he gave us recommendations for dinner near the station at the Esca Underground Mall. Overall, it was a great experience, even though the weather in Shirakawago didn't cooperate well during the day.
事業者からの返答
Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that you had a great experience exploring Takayama and Shirakawago with us.
We appreciate your note regarding the voucher — while we aim to share all documents in advance, we’re glad everything went smoothly on the day and that our team had your details ready for a seamless check-in. It’s also wonderful to know that the explanations, maps, WhatsApp updates, and overall organization helped enhance your experience.
We’re especially happy you enjoyed the Hida beef lunch and the timely arrangements throughout the tour. Even though the weather didn’t fully cooperate in Shirakawago, we’re glad it was still a memorable trip for you.
Thank you again for your kind words, and we hope to welcome you on another tour in the future!
![Hiking the Historic Nakasendo Trail [1 Day Tour from Nagoya]](/_next/image?url=https%3A%2F%2Fmedia-cdn.tripadvisor.com%2Fmedia%2Fattractions-splice-spp-720x480%2Fr%2F33%2Fcf%2F7f%2Fd6%2Fcaption.jpg&w=3840&q=75)
