The Tour was worth every penny. Met great people on the tour. Rick was an excellent and friendly tour guide. The scenery was absolutely stunning. Plenty of time to see and do everything on itinerary. It was great!
事業者からの返答
Thank you so much for your super awesome review!
We're thrilled to hear that you found the tour worth every penny and enjoyed the stunning scenery throughout the day. It's also wonderful to know that you had plenty of time to enjoy the attractions and meet great people along the way.
We're especially delighted that Rick made such a positive impression as your friendly and excellent tour guide. We will be sure to share your kind words with him!
Thank you for choosing our tour, and we hope to welcome you back for another unforgettable adventure in Hokkaido!
M
M699OVelizabethm
August 11, 2026 · via Tripadvisor
No information provided during the tour-completely clueless
So there was no itinerary or explanation about where we were going-yes the written description is given when you book the tour but while on the bus I did not know where we were headed-absolutely no geographical references given. It was the worst tour I have been on. The two coastal sites are beautiful but again there was no explanation about location, history, importance, location or context. I learned nothing.. the whiskey stop was a waste of time and only one hour was made available for Otaru, which is supposed to be the highlight of the tour. That was an huge disappointment Trent. If your goal is to see Otaru, this is not the tour to take. Also, they should tell you to bring food because there is no food available at the places we stopped except for ice cream. please tell people they need to bring a packed lunch. Also, the pick up was very confusing-there was no demarcation about where to meet. There was no advanced communication as promised in the advertising.
Our guide did not speak English well even though this was advertised as an English speaking tour. I regret that I did not do more research before I selected this tour.
事業者からの返答
Thank you for sharing such detailed feedback. We sincerely apologize that the tour did not meet your expectations, particularly regarding the communication, guiding, and departure arrangements.
We understand your concerns about not receiving sufficient information during the journey. The purpose of having a guide is not only to manage the schedule but also to provide useful context about the destinations, including their history, geography, and significance. We regret that this was not adequately provided during your tour.
We also apologize for the confusion regarding the meeting point and pre-tour communication. We will review these arrangements with our local operating team to ensure clearer instructions and earlier communication are provided to travelers.
Regarding the itinerary, the tour is designed to cover several destinations in one day, so the time at individual stops is limited. We understand, however, that travelers particularly interested in Otaru may prefer more time there. We also appreciate your suggestion about clearly advising guests regarding available food options and recommending that they bring a packed lunch.
Finally, we are sorry that the English communication did not meet the level you expected from an English-supported tour. We have noted your feedback and will share it with the local team so that improvements can be made.
We truly regret that this experience left you disappointed. Your feedback is important to us and will help us improve the tour arrangements and communication for future travelers.
G
gwjl
August 10, 2026 · via Tripadvisor
Not what I expected.
The view of Cape Kamui was great. The drive was smooth. But the tour guide, though enthusiastic, provided only perfunctory, basic information about each stop and was more fluent in Chinese than in English, which was the language I thought I had signed up for.
事業者からの返答
Thank you for taking the time to share your detailed feedback.
We're pleased to hear that you enjoyed the spectacular views at Cape Kamui and found the journey comfortable and smooth. We sincerely apologize, however, that the guiding experience did not meet your expectations.
We understand the importance of receiving the tour information in your selected language. We also appreciate your comments regarding the level of information provided at each stop. We will share your feedback with our local operating team so they can improve both the communication and the depth of information provided to English-speaking guests.
Thank you again for bringing this to our attention. Your feedback is valuable to us as we continue working to improve the experience for all travelers.
J
Jason_W
August 6, 2026 · via Viator
Good tour. Fast paced....
Good tour. Fast paced. Guide was solid. We saw a lot. Didn’t stay long anywhere but we knew it was quick
事業者からの返答
Thank you for sharing your feedback!
We're glad to hear that you enjoyed the tour and were able to see so many beautiful places in Hokkaido. We understand that the itinerary is fast-paced, and we appreciate your understanding that the schedule is designed to cover several highlights within one day.
We're also pleased that you found our guide professional and helpful. Your kind feedback is greatly appreciated, and we hope to welcome you again on another memorable Hokkaido adventure!
T
Taliz23
July 16, 2026 · via Tripadvisor
Memorable escapade
Great full day trip to get a glimpse of Hokkaido’s countryside. The scenery is breathtaking.
1人が参考になったと回答
事業者からの返答
Thank you for your wonderful review!
We're delighted to hear that you had a memorable day exploring the beautiful countryside of Hokkaido. Cape Kamui and Otaru are truly stunning destinations, and we're glad you enjoyed the breathtaking scenery throughout the journey.
Thank you for choosing Trevotour Travels. We hope to welcome you again on another unforgettable adventure in Japan!
S
Silke T
July 2, 2026 · via Tripadvisor
Trip to Kamui
Great ride. Everything was relaxed and well organized.
事業者からの返答
Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass Ihnen die Tour nach Cape Kamui gefallen hat und Sie die Reise als entspannt und gut organisiert empfunden haben.
Ihr positives Feedback bedeutet uns sehr viel und motiviert unser Team, weiterhin unvergessliche Reiseerlebnisse zu bieten.
Wir hoffen, Sie schon bald wieder auf einer unserer Touren begrüßen zu dürfen!
B
BoonLeong_N
July 1, 2026 · via Viator
The booking was confusing...
The booking was confusing as I received text messages from 3 different vendors. Then followed by a text from Klook saying my trip had been cancelled! Only the text message from the third vendor confirmed the trip was as scheduled.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion caused by the booking notifications you received.
As your booking was made through a third-party platform, operational updates may sometimes be sent by different parties involved in the reservation process, which can unfortunately lead to mixed messages. We understand how confusing this must have been, especially after receiving a cancellation notification.
We're pleased that the final confirmation clarified that your tour was operating as scheduled and that you were able to join the experience. We have noted your comments and will continue working with our partners to improve communication and provide a smoother booking experience.
Thank you again for your valuable feedback, and we hope to welcome you on another tour in the future.
L
LUIZROBERTO_D
June 28, 2026 · via Viator
Great Opportunity, great value!
The tour included beautiful stops (Otaru Canal), Chocolate Factory and of course, Cape Kamui. Great value. Hong, our guide was fantastic!
事業者からの返答
Thank you for your wonderful review! We’re delighted to hear that you enjoyed the beautiful stops including Otaru Canal, the Chocolate Factory, and Cape Kamui.
It’s great to know you found the tour to be good value and had a fantastic experience with Hong as your guide. We will be sure to pass along your kind words to them.
We truly appreciate your feedback and hope to welcome you again on another memorable tour in the future!
D
denisemont2000
June 28, 2026 · via Tripadvisor
Great tour if you only want a driver, not a guide
The locations along the route were great, with a stunning start at Cape Kamui and really fun museum visit of whiskey factory and town of Otaru. Our guide was more of a driver than a guide; she spoke very little English and took us to all the places, but there was no explanation of history, etc.
事業者からの返答
Thank you for taking the time to share your feedback. We’re very glad to hear that you enjoyed the beautiful stops along the route, especially Cape Kamui and the Nikka Whisky area, as well as your time in Otaru.
We’re sorry to learn that the guiding experience did not meet your expectations. This tour is operated in a multilingual group setting, and while transportation and basic coordination are provided, we understand that clearer explanations and more historical commentary in English would have greatly enhanced your experience. Your feedback is valuable and will be shared with our local team for improvement and better guide training.
Thank you again for your honest comments. We hope to have the opportunity to provide you with a more informative experience in the future.
A
ashleywC7936EW
June 23, 2026 · via Tripadvisor
An action packed day
Rourou was an excellent tour guide! Cape kamui was absolutely gorgeous and we appreciated the ability to take the trail at our own pace (just be back on time!). Great way to see several attractions without having to worry about transportation logistics.
事業者からの返答
Thank you for your wonderful review! We’re delighted to hear that you had such an enjoyable and action-packed day exploring Hokkaido.
It’s fantastic to know that Rourou’s excellent guidance helped make your experience even more memorable. We’ll be sure to share your kind words with her. We're also pleased that you enjoyed the breathtaking scenery at Cape Kamui and appreciated having the freedom to explore the trail at your own pace while keeping to the schedule.
Thank you for your recommendation. We’re glad the tour made it easy to visit several beautiful attractions without the hassle of arranging transportation, and we hope to welcome you on another memorable adventure in the future!
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