If it weren't for the chance of seeing Mt Fuji it would've been 1 star.
The entire trip was like running a marathon, everything was so rushed, it was rush, rush, rush, rush.
The tour guide, David, told the group at the start that it would be a tight schedule and anyone not back to the bus on time will need to take a taxi to the next stop because it wasn't fair on everyone else (very fair statement), but one family of 6 ppl came back late (ie. 10mins) from every stop point and David didn't do anything except make the rest of us wait then rush us at the next stop.
Lunch was also rushed, like we were expected to inhale the food and run.
A very poorly guided experience!
事業者からの返答
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
Due to the popularity of the Mt. Fuji area and traffic conditions, the itinerary can sometimes feel tight in order to cover all planned stops within the day. At the beginning of the tour, our guide informed all guests about the importance of staying on schedule to ensure fairness for the entire group.
We understand your concern regarding delays caused by other participants. While our guides do their best to manage time effectively, there are situations where brief delays may occur to ensure all guests are safely accounted for before departure. We sincerely apologize if this impacted your experience and caused the tour to feel rushed.
Your feedback is very important to us, and we will share it with our team to improve time management and overall coordination for future tours. Thank you again for bringing this to our attention.
M
Michael_T
February 23, 2026 · via Viator
Decent Experience. Note: All nude Hot Springs
It was a decent tour. We hit traffic and therefore the guide shortened all the activities, I didnt like that. I get it, the traffic is out of their control but they shouldnt shorten our time since we paid money for the full experience. Also, they didnt mention the hot springs was all nude, I would have picked a different tour.
事業者からの返答
Thank you for sharing your feedback with us. We’re glad to hear that you found the tour to be a decent experience, though we sincerely regret the aspects that did not meet your expectations.
Traffic conditions can sometimes impact the schedule, and in such cases, adjustments are made to ensure the tour can be completed safely and within operational limits. We understand your concern regarding reduced time at the stops and appreciate your feedback, which helps us review how we can better manage such situations.
Regarding the hot spring, traditional Japanese onsen are typically enjoyed without swimwear, and we apologize if this was not clearly communicated in advance. Your comment is very important, and we will work on making this information more explicit in our tour details to avoid any confusion for future guests.
Thank you again for your valuable input, and we hope to have the opportunity to provide you with an improved experience in the future.
M
Marissa_G
October 12, 2025 · via Viator
My. Fuji
The 5 star rating is based on actually being lucky enough to see Mt Fuji in its full glory. Only a small percentage of tourists are able to see it - basically because of weather/cloud cover. We had an amazing view for the entire trip.
Our tour guide Leo and bus driver were so excited for us!!
Unfortunately, we were doing the tour during a holiday weekend, so traffic to/from was horrible. A 2hr drive (each way) turned into 3hr+ drive.
Each stop was about 30mins and the final stop at the Gotemba Outlets was literally 45mins. And if that is not enough time for anything, when you’re shopping and trying to navigate the outlet mall. It’s the biggest luxury outlet mall I’ve ever seen - with 3 levels at different elevations and a needing to cross a bridge to get to each one.
Don’t go during a holiday weekend.
Also - I wasn’t a big fan of the pond stop, I think that can be taken out of the trip when considering how to maximize time.
事業者からの返答
Thank you for sharing your thoughtful review! We’re delighted to hear that you were among the lucky few to see Mt. Fuji in its full beauty — what an incredible experience! We’re also glad you enjoyed the company of our guide Leo and driver.
We completely understand your feedback regarding the holiday traffic and time constraints at Gotemba Outlets. Unfortunately, national holidays can significantly impact travel times in Japan, but we truly appreciate your suggestions about optimizing the itinerary for a smoother experience.
Your comments are very valuable and will help us improve our tour planning. We hope to welcome you again on another memorable (and less crowded!) trip soon.
N
nicksaddress
May 29, 2025 · via Viator
Amazing Day
Anna was our guide on today’s trip and it was really well. She was very pleasant to be with and kept the day moving and fun. This was a really great experience and would definitely recommend
事業者からの返答
Thank you so much for your kind words and for sharing your experience with us!
We’re thrilled to hear that you had an amazing day on the Mt. Fuji, Oshino Hakkai, and Gotemba Hot Spring tour, and that Anna helped make it enjoyable and memorable. Your recommendation means a lot to us!
We hope to welcome you again on another adventure in the near future.
S
Sabrina_K
January 19, 2025 · via Viator
This has been a wonderful...
This has been a wonderful experience. We had guide Anna Lau, and she was wonderful, funny, and accommodating. She was able to switch from English to Mandarin to even Cantonese. She told great stories and tidbits of history around the Fuji mountain area throughout the bus ride. She even recommended different sweets and fruits to try and planned a lunch for us. Would 10/10 go on a tour with her again.
