Remember to stop by the ticket office at the port to validate your reservation and get a paper ticket (when you are not using the app).
事業者からの返答
Merci beaucoup pour votre commentaire et votre avis ! En règle générale, nous envoyons le billet à l'avance directement via la plateforme. Nous espérons vous accueillir à nouveau très bientôt!
R
Road01601156496
September 1, 2026
Praise
Today 1.9, my family and I used your services on a trip from Faro to Ilha Deserta and the boat driver, Tomás, was so polite and friendly that it made the return much more pleasant. Congratulations on the attitude and professionalism. Isabel Correia
事業者からの返答
Muito obrigado pelas suas palavras tão simpáticas e pelo reconhecimento do nosso trabalho. Ficamos muito felizes por saber que o Thomas contribuiu para tornar o vosso regresso da Ilha Deserta ainda mais agradável.
Foi um prazer receber-vos e esperamos voltar a contar convosco numa próxima viagem!
Um grande obrigado da nossa equipa e até breve
M
marialenza2018
August 23, 2026
Worst experience in Portugal
Terrible experience! Upon arriving at the pickup point, we were informed that the return time had been chosen by them and could only be 3 hours later. The same girl who checked us in advised us not to stay there for more than an hour, and we were forced to pay a supplement to take a return trip at a different time. We couldn't have made a worse choice; the return trip was a nightmare. The speedboat was small, and to sell more tickets, there were probably more of us than the boat could support. They made us get on and sit in places not meant for seating. Furthermore, the captain was completely euphoric, exchanging rude gestures with other captains and driving recklessly. Highly unrecommended!
事業者からの返答
Gentile Cliente,
ci dispiace che l’esperienza non sia stata di suo gradimento e ci scusiamo per i disagi riscontrati.
Vorremmo però chiarire che il supplemento richiesto era relativo all’upgrade al motoscafo veloce, un servizio più rapido e di costo superiore rispetto al ferry normale. Comprendiamo comunque il suo disappunto per il modo in cui la situazione è stata gestita.
Per quanto riguarda la sicurezza, desideriamo rassicurarla: il nostro servizio viene effettuato quotidianamente e le nostre imbarcazioni sono gestite da personale qualificato. La sicurezza dei passeggeri è sempre la nostra priorità e, nonostante la sua percezione durante il viaggio, non si è verificato alcun incidente.
Detto questo, prendiamo seriamente le sue osservazioni e ci scusiamo per l’esperienza negativa che ha avuto. I suoi commenti ci aiutano a verificare e migliorare continuamente il nostro servizio.
A
aitanag427
June 19, 2026
Amazing service
Great service and great people, would completely recommend and would happily come back!
事業者からの返答
Hello,
Thank you so much for your kind words! We're delighted to hear that you enjoyed both our service and our team. Your recommendation means a lot to us.
We look forward to welcoming you back again soon!
M
Margaret_J
May 21, 2026
Marooned on Deserta Island!
Make sure you plan your ferries as absolutely nothing to do and no toilets or cafe just a loop boardwalk around most of the island which is okay (leads to a pile of rubbish) but not really swimming weather when we went (mid May) and bugger all else to do unless you’re a naturist or a naturalist!
事業者からの返答
Hello,
Thank you for your feedback, but there are a few important clarifications that might help future visitors plan their trip more realistically.
First, the ferry service does have onboard toilets available for passengers, so visitors are not without facilities during the crossing.
Once on the island, there is also the restaurant Estaminé, which is open to all visitors and provides free toilet facilities. The restaurant also has a terrace area where guests can sit outside and enjoy the views.
Regarding the “pile of rubbish” you mentioned, that is actually the iconic marker "Cabo de Santa Maria" which is recognized as the southernmost point of mainland Portugal. The island is part of the protected Ria Formosa Natural Park, and it is intentionally kept very natural.
We hope to have the opportunity to welcome you again under better conditions, and that your next visit allows you to experience more of what the island has to offer.
I
irina z
April 25, 2026
bought on the website an AR for €10, for 10:00 the next day. When I arrived I was told that it was cancelled and that I had to buy a
bought on the website an AR for €10, for 10:00 the next day. When I arrived I was told that it was cancelled and that I had to buy an AR for €20.
事業者からの返答
Bonjour Irina,
Nous vous remercions pour votre retour et regrettons sincèrement la situation rencontrée.
Le jour de votre réservation, nous avons malheureusement eu un problème avec notre ferry prévu à 10h00. De ce fait, nous avons procédé à l’annulation de votre réservation via la plateforme TripAdvisor afin que vous puissiez recevoir le remboursement correspondant.
Lorsque vous vous êtes présentée à notre point de rencontre, la seule option disponible était le bateau rapide. Notre collègue au comptoir vous a donc proposé cette alternative au tarif de 20€ aller-retour (10€ par trajet, correspondant au prix du bateau rapide).
Nous comprenons que cela ait pu être frustrant et nous vous présentons nos excuses pour ce désagrément. Nous espérons néanmoins avoir l’occasion de vous offrir une meilleure expérience lors d’une prochaine visite.
C
claire b
April 8, 2026
Check your tickets! Drivers rude tour guide fab
Mixed review, Thomas was excellent, lots of information giving in a really entertaining way 5* But when we tried to board to come back we had real issues! One boat wouldn’t let us depart at the other islands, so we stayed for lunch which was amazing! And the second boat all the same company wouldn’t take us either! This was because it stopping at the other islands, but didn’t realise to already departed so took us back! The staff was very rude. Even though others from our first trip were on this boat!
The frustrating issue was we had asked for the island hopping ticket as well as the eco tour, so have no idea why we can’t. Very frustrating to what was an excellent start with guide Thomas
事業者からの返答
Dear Claire,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Thomas made such a positive impression and that you enjoyed the tour and lunch on the island.
However, we are very sorry to hear about the difficulties you experienced when trying to board the return boats and the frustration this caused. This is not the level of service we aim to provide, and we understand how disappointing it must have been, especially after such a great start to your day.
The situation you describe regarding the island hopping and eco tour tickets sounds like a misunderstanding, and we would really like the opportunity to look into this properly and clarify what happened.
We appreciate your feedback as it helps us improve.
Kind regards,
S
Steve O
April 6, 2026
1h boat birdwatching trip
Had great and very informative boat trip hosted by Thomas. He was extremely knowledgeable, funny and engaged the whole family. Highly recommended
事業者からの返答
Thank you so much for your wonderful feedback! We're thrilled to hear you had a great and informative boat trip with Thomas. His knowledge, humor, and ability to engage guests of all ages truly make the experience memorable. It means a lot to know your whole family enjoyed it. We really appreciate the recommendation and hope to welcome you back again soon :)
C
Catherine_P
March 18, 2026
Great value - beautiful experience
Gorgeous location and the beaches were nearly deserted
Easy to locate pickup and many departures on both sides made it a perfect day
事業者からの返答
Thank you very much for your kind review!
We’re delighted to hear that you enjoyed the beautiful surroundings and the peaceful, uncrowded beaches. It’s also great to know that you found the pickup location easy to find and that the flexible departure options helped make your day even more convenient.
We hope to welcome to you again soon!
A
Abhinav_C
March 2, 2026
It was wonderful trip and...
It was wonderful trip and we got to spend some real quality time with each other. The walk on the beach felt like it was like our private beach. Didn’t really go to the restaurant but will try for sure next time.
事業者からの返答
Hello!
Thank you for your lovely review! We’re so glad you had a wonderful trip and enjoyed special quality time together. It’s great to hear the beach felt like your own private escape.
We’ll be happy to welcome you to the restaurant on your next visit :)
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