Driver was not waiting in noted area upon arrival, however after a quick call to the company, it was noted he was on site and just a few minutes later he appeared and made the trip to the hotel very engaging and friendly. There was a walk to the parking garage but driver managed the luggage. Grateful for the pleasant experience after a long flight!
L
Luz_A
September 10, 2026
Not up front.
Got an email asking for an additional money and to follow link to pay. Decided to cancel. Don’t trust the link. Only want to deal with viator. They could have estimated that upon booking.
T
Travel_i
September 10, 2026
Excellent
Perfect transfer. Fernando was waiting outside the international luggage collection in the lobby at the pickup point listed. He had our name on his phone. He is a great, safe driver and brought a vehicle that was big enough for us and our luggage. Vehicle was clean and comfortable. Highly recommend.
B
Brad_G
September 7, 2026
Pretty much seamless from...
Pretty much seamless from the start, only issue was the first driver was very rude and obnoxious but our guide expeditiously found another driver that could accommodate our luggage needs and it was seamless from that point.
E
Eliane_L
September 2, 2026
Driver was timely and...
Driver was timely and very helpful. Also very knowledgeable about traffic patterns in less popular area.
J
james_b
August 31, 2026
Transport airport to hotel london
Fast trip from airport to hotel. Wasn’t sire ye where driver was waiting but found him. Glad didn’t have to figure out where to go for train bus etc when arriving at 6am.
K
Katherine_S
August 26, 2026
Good experience!
Our driver Charles was very polite and communicated well with us about pickup time and location. Very nice shuttle with lots of space for luggage for the 9 of us.
M
Mary_W
August 24, 2026
We got to where we needed to be.
Driver was not at all friendly. He gave no interaction with us beyond grabbing our bags and putting them in the car.
Y
Yunier_P
August 22, 2026
Good but it could be better
I don’t have anything negative to say about this transfer. However, I would like to point out a few things that could’ve been better. My driver was not holding a sign with my name at the meeting point. You see many drivers at the meeting pointing holding signs for their guests. Not only holding a sign with your name will make you feel special, but safe. We were contacted via WhatsApp, and it took us some time to find our driver. The driver approached to us, grabbed our luggage, and that was it. In addition, please close attention “potential future travelers”—if your hotel is out side London city center, you will be charge around 30 USD extra after you pay for this transfer. Last but not least, we were dropped off not in the lobby, the driver dropped us up at the cafe of the property which is in the back of the hotel. We walked to get to the hotel lobby.
A
Autumn_B
August 21, 2026
We had a delay in our...
We had a delay in our trip and splurged on this transfer. We are so glad we did. We were able to get to London faster and begin our holiday. Communication was fantastic and pick up instructions were clear and easy to find!
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