マラケシュ : 伝統的なハマム＆マッサージとホテル送迎

Massage person very good Hammam no good Place need some cleaning and better sitting space. Driver very nice and friendly person all 5 star driver.

The driver arrived an hour late... without explanation. We were supposed to leave first at 4:30 pm then he contacted me to push back at 5:30 pm then finally he arrived at 6:15 pm... with a rotten minibus, broken seat, no air conditioning it must have been 35 degrees in... broken belts... in short we soon realized that we would not arrive in time to see the sunset. Once we got on the bus (I was with my sister and my mom), we picked up 6 people again from different places... it was endless! Then we left towards the desert, we drove rolled.... Endless... still no explanation as to why this delay. Then we saw the sunset from the bus still driving... so screwed for us. We finally arrived at our destination after more than an hour’s drive in the desert and thus 1h45 drive in all! Arrivals there at 8pm at night, impossible to ride a quad or a camel given the darkness. The other people already present had already eaten. We were served quickly considering the situation. The fire show, very short and bof bof. We had an explanation after getting upset with the Driver and Guide because the service provided did not match what was expected. They told us that they had a problem with the vehicle and that they had to change hence the delay and the rotten bus. But here I would have preferred to be warned and offered to cancel knowing that the sunset would not be seen or to go but in full knowledge of the facts. We are all very disappointed with the lack of transparency and honesty. I asked for a refund and was denied. I won't go back to Tripadvisor or Viator for that kind of thing.

Thank you Omar for your organization, you have been taking care of me, as well as your driver. Perfect camel ride, excellent meal, top show. Long live the next x, eager to resume your service.