The tour was great and our guide did an excellent job giving local details. It was nice to take a drive through the area with the tour guide providing excellent insights. In addition to seeing the waterfall, we also went to the city botanical gardens which are free but without knowing anything about the local city, one would miss the beautiful garden. Our guide kept close count of all on the tour at each stop and was accommodating to requests for dropping off on our way back to our cruise ship.
事業者からの返答
Thank you for your wonderful review 🌿
We’re delighted to hear that you enjoyed exploring Goðafoss and Akureyri with us. Sharing local stories and hidden gems, like our beautiful botanical gardens, is what makes a guided tour special. We’re also happy that our guide could make the experience comfortable and accommodate your requests 💙
Thank you for travelling with Star Travel — we hope to welcome you again!
Warm regards,
Reynir — on behalf of the Star Travel Team
S
Stephen_B
July 19, 2026 · via Viator
This was the third tour...
This was the third tour we booked though Viator on our cruise around Iceland and not as well organised. We had booked to see the Godafoss waterfall and the botanical gardens. The tour company that Viator had chosen, subcontracted the booking to another tour company that was only going to the waterfall. We had to request to be dropped off at the botanical gardens. There was no guided tour and we had to ask the driver to pick us to return to the ship.
Having said that the drive to the waterfall and the waterfall itself was very interesting and the driver/guide very good and helpful.
This tour was expensive (even for Iceland) and when I asked about the price I was told it was taxes and tunnel tolls, but we did not go through the tunnel.
We did find out the previous day from Tourist information that there was a free bus to the waterfall and that the botanical gardens was free entrance and walking distance from the cruise terminal.
So, we feel very strongly, nice as it was to see the two attractions, the price was exorbitant and feel we should get at least a 50% refund
事業者からの返答
Dear guest,
Thank you for sharing your feedback. First of all, there is no free bus too the waterfall. We are pleased to hear that you enjoyed the drive to Goðafoss, the waterfall itself, and that our driver/guide was helpful and informative.
We would like to clarify that this tour was operated together with our trusted local partner, as we did not reach the minimum number of guests required to run the tour independently on that day. Our priority was to avoid cancelling the excursion and still provide you with the opportunity to visit Goðafoss.
The botanical gardens were offered as an additional stop by the guide, but this option was declined at the time. We always try to be flexible and offer alternatives whenever possible to make the experience as enjoyable as we can.
We are sorry to hear that the tour did not fully meet your expectations, but we appreciate your comments and will take them into consideration.
Thank you again for travelling with us and for your feedback.
R
Rochelle_W
September 16, 2025 · via Viator
The tour is great. The...
The tour is great. The waterfall and the gardens are beautiful. I would recommend the tour if there was another operator. Our problem was the tour operator. They left us stranded at the gardens and did not answer their phone. Viatour was very helpful and processed a refund and gave us information about returning to our ship.
事業者からの返答
Thank you for your feedback. We’re very glad you enjoyed the beauty of the waterfall and gardens. We’re sorry to hear about the frustration you experienced, but we would like to clarify that our tours operate on a set schedule to ensure all guests can enjoy their time and return safely and punctually. Unfortunately, when guests are not back at the designated meeting point on time, the tour must continue as scheduled. Our team did attempt to reach out, but as we must also respect the schedules of other guests, we could not delay the entire group.
C
Carol_P
August 12, 2025 · via Viator
Bathroom lines at the...
Bathroom lines at the falls are really long, and you must pay. By the time we went to the falls and walked up to the bathrooms there wasn’t enough time to wait in line, so I couldn’t go. Suggest adding about 15 minutes to the time.
事業者からの返答
Thank you for your feedback. We’re glad you visited the falls and appreciate your suggestion regarding the restroom facilities. The falls are a very popular stop, and restroom lines can sometimes be longer than expected. We’ll take your recommendation into account and review the timing to ensure guests feel more comfortable during their visit.
6
664lizac
July 31, 2025 · via Tripadvisor
Worth it!
Our guide was great! Very knowledgable. Waterfall and gardens were great! The Cafe at the gardens was great! Really great tour!!!
事業者からの返答
Thank you so much! We’re happy you enjoyed the tour, the waterfall, the gardens, and the café experience too 😊🌸
P
paulweaver53
July 12, 2025 · via Tripadvisor
A great tour!
Our tour guide was excellent! The views at the waterfall were incredible! The botanical gardens were a pleasant surprise. I learned a lot about Iceland from our guide.
事業者からの返答
Thank you for your wonderful feedback! We’re so glad you enjoyed the waterfall, the botanical gardens, and learning more about Iceland from your guide
J
Jeffrey_G
July 8, 2025 · via Viator
Wonderful tour. Our...
Wonderful tour. Our guide/driver was very knowledgeable. The meeting place was easy to find and the tour was the perfect amount of time. The waterfall was amazing and the botanical gardens were beautiful. We were fortunate to have spectacular weather which definitely made a difference for this particular tour.
事業者からの返答
Thank you for your lovely review! We’re so glad you enjoyed the tour, the waterfall, and the botanical gardens—and that the weather made it even more special
B
Becky_J
July 6, 2025 · via Viator
Driver does not stay with vehicle
Listen carefully to pick up instructions. Driver lost people twice! First time, van moved 1/4 mile away and driver left, making it difficult to find correct pickup spot. Second stop, driver locked vehicle and went to chit-chat with other drivers, leaving passengers waiting in the cold. The falls were amazing. The botanical garden was a free city park.
事業者からの返答
Thank you for your feedback.
G
G6975CBcheryll
July 1, 2025 · via Tripadvisor
Great Tour
Great tour! The local guide, was the best told lots of interesting information not only about the falls and gardens but also Iceland/ Akureyri . The coffee shop in the garden was very pleasant.
事業者からの返答
Thank you for your wonderful feedback! We’re so glad you enjoyed the tour!
C
ChristopherMcCargo_D
June 15, 2025 · via Viator
This was a great little...
This was a great little excursion. Our guide was funny, flexible, and very informative. The falls were worth seeing. After the tour our guide gave us the option to walk through town back to the ship, and we happily did!
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed the day withus!
